Security Operations

• Monitor and triage security alerts and events
• Perform initial investigation of suspicious activity across endpoint, network, identity, email, cloud, application, and system log sources
• Analyze and investigate data in the SIEM/SOAR
• Document investigations, findings, actions taken, and escalation details

Cybersecurity SOC Analyst

• Analyze intricate cybersecurity challenges
• Cultivate substantial relationships with clients
• Broaden technical knowledge and proficiency in cybersecurity
• Develop and optimize detection rules, use cases, and playbooks within XSIAM OR Google SecOps
• Assist with onboarding new data sources and security tools integration for enriched threat visibility

SecOps Engineer

• Perform day-to-day operations for TMC’s Security Operation Center (SOC)
• Monitor security alerts from different technologies to identify security incidents
• Assess potential cyber threats from various workflows and perform appropriate responses
• Analyze security, cloud, and application security risks
• Provide support for high profile security incidents
• Ensure case management and alert development life cycles are followed
• Collaborate on efforts to enhance monitoring capabilities of critical data

SOC Analyst

• Call Management: Answer incoming calls promptly and professionally.
• Protect and verify information about security concerns and incidents, ensuring accurate documentation.
• Access Control: Manage and verify access requests through web-based systems.
• Provide access to authorized personnel and terminate access when necessary, ensuring compliance with company policies.
• Vendor Dispatching: Efficiently dispatch vendors and service providers as required, ensuring timely response to maintenance and security needs.
• Emergency Support: Collaborate with emergency services (WME) to provide necessary support during incidents.
• Maintain clear communication and help coordinate responses as needed.
• Asset Protection: Monitor CCTV and alarm systems to ensure the security of company assets.
• Identify and report any suspicious activities or security breaches.
• Documentation & Reporting: Maintain accurate records of all activities, incidents, and communications.
• Prepare reports as required for management review.

Security Operations Center (SOC) Operator, Night Shift

• Triage alerts, investigate suspicious activity, lead incident response steps, and coordinate containment and recovery efforts.
• Make sure logs and security data are gathered correctly, cleaned up, and organized so the team can analyze them effectively.
• Examine systems, files, logs, and network data to understand what happened during security events.
• Help newer analysts grow by sharing your experience, offering guidance, and running training sessions when needed.
• Assist team members with technical questions, tool usage, investigation methods, and established response workflows.
• Act as the point person during your shift: manage workload, oversee investigations, ensure smooth handoffs, and support teammates.
• Look for opportunities to improve processes, recommend new tools or automations, and help refine how the team operates.

Senior Security Operations Center (SOC) Analyst

• Workes on daily financial loss reports to identify root cause and possible resolutions
• Monitors robotic quality and ticketing processes to ensure proper flow and maximum productivity of the systems.
• Provides critical feedback to Director of Airline Partnerships for new or updated contract requirements
• Oversees the dispute and payment of airline debit memos
• Participates in special projects as assigned all related to data corrections or financial recovery.
• Quality control for all upcoming travel to ensure no customer impact caused by ticketing exceptions
• Trains and supports the teams on back-office processes
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to perform any other job-related duties as assigned.
• Responsible to manage cost controls for airline ticketing and exchanges.

Associate Analyst, Ticketing & Tariff

• Assist with monitoring and triaging security alerts across endpoint, identity, cloud, enterprise, and internal systems.
• Support incident response efforts by collecting logs and evidence, documenting timelines, and helping track follow-up actions.
• Help improve vulnerability management processes by validating findings, tracking remediation, and partnering with system owners on fixes.
• Contribute to the creation and maintenance of security playbooks, runbooks, and operational documentation.
• Assist with phishing investigations, access reviews, asset inventory hygiene, and other day-to-day security operations activities.
• Support enterprise security initiatives across SaaS, device, identity, and corporate infrastructure environments.
• Help evaluate and strengthen the security of internal AI systems and AI-enabled workflows, including how they are deployed, accessed, monitored, and protected across the enterprise.
• Help automate repetitive operational tasks using scripts, workflows, or low-code tooling where appropriate.
• Participate in security control validation and operational readiness checks for internal tools and infrastructure changes.
• Be proactive and innovative; we rely on your feedback to help build a secure, resilient company.
• Be a part of a team that believes in transparency, collaboration, grit, and humility, and in doing the right thing for our customers and the company.

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