Employment Security Representative I

State of Florida

Employment Security Representative I assisting in reemployment claims processing at FloridaCommerce. Engaging with claimants and providing customer service in a fast-paced environment.

Posted 7/22/2026full-timeTallahassee • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in processing reemployment assistance claims, conducting eligibility reviews, and effectively communicating with claimants and employers. Proficient in data collection, analysis, and maintaining accurate records while providing excellent customer service.

Highest-signal resume keywords

Reemployment Assistance Claims ProcessingEligibility ReviewsData Collection And AnalysisEffective CommunicationCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingEligibility ReviewData AnalysisRecord MaintenanceReport Preparation

Soft Skills

Effective CommunicationRelationship BuildingTactful InteractionIndependent WorkOrganizational Skills

Tools & Technologies

Computer Systems

Certifications & Qualifications

Level 2 Security Background Screening

Industry Keywords

Reemployment Assistance ProgramWork Search AuditsJob Service RegistrationCommunity ResourcesOne-Stop Centers

About the role

Key responsibilities & impact

Process initial, additional, and reopen reemployment assistance claims.
Performs specialized work assignments and other related work as required within the units including but not limited to work search audits, eligibility reviews, job service registration, potential issues, rejected weeks, and/or returned employer notices.
Determines issues, concerns, and/or complaints from claimants, employers, and other customers.
Access and research necessary records to either resolve those issues or refer to a specific or appropriate program specialist or supervisor.
Explains points of law and reasons for determinations regarding eligibility for reemployment assistance benefits.
Research and explain the reemployment assistance program at the request of callers and direct them to the appropriate place to file a claim.
Refer to various community resources and to One-Stop centers as appropriate.

Requirements

What you’ll need

Ability to effectively communicate verbally and in writing.
Ability to maintain records and prepare reports.
Ability to communicate effectively, through a variety of methods.
Ability to establish and maintain effective relationships with others.
Ability to communicate with customers for the purpose of resolving inquiries.
Ability to deal with the public in a tactful, courteous and effective manner.
Ability to collect, record, evaluate, and analyze data.
Ability to work independently.
Ability to plan, organize, and coordinate work assignments.
Ability to process information using a computer system.
A Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

Benefits

Comp & perks

State Group Insurance coverage options+ ( health, life, dental, vision, and other supplemental option )
Ongoing comprehensive training provided
Career Growth
Highly skilled, professional environment