Scrum Master

• Supports and facilitates generally one to two Scrum Teams in various functions by fostering Agile values and practices.
• Ensures team adherence to Agile principles.
• Provides coaching to the Scrum Team(s) on how to execute the Scrum framework.
• Organizes and facilitates ceremonies, identifies improvement opportunities to optimize velocity and quality while mitigating risk.
• Tracks and communicates the overall team progress providing visibility to stakeholders.
• Serves as a filter to remove impediments to progress as identified by the team.
• Protects the team from outside influences to ensure the team remains focused on Scrum Team priorities.
• Partners with the Product Owner to ensure the backlog items are prioritized based on business value and ready for the team.

• Foster a culture of continuous improvement and team empowerment to deliver value to customers and stakeholders.
• Guide agile teams and facilitate collaboration using agile methodologies, servant leadership, facilitation, and coaching skills.
• Showcase expertise by fostering effective team dynamics, building agile maturity, and helping the team deliver their best work.
• Working with teams, providing guidance on the application of agile values, principles, and practices to deliver high-quality products and services to customers.
• Ensuring adherence to the scrum framework and Scaled agile methods.
• Elevating the team to a high-performing level by identifying areas of strength and improvement.
• Facilitating team-level scrum events, ensuring active and valuable team engagement.
• Coaching, inspiring, training, and mentoring teams to promote positive team dynamics.
• Work closely with Product Owners to help manage product backlogs and ensure clear communication of development goals.
• Remove impediments and blockers that may hinder the team’s progress.

Scrum Master – Part Time

• Facilitate all Scrum ceremonies (e.g., daily stand-ups, sprint planning, sprint reviews, retrospectives) effectively and efficiently for 3+ agile teams.
• Coach teams, product owners, and stakeholders on Agile principles and practices, including Scrum, Kanban, and SAFe methodologies.
• Identify and remove impediments that hinder team progress, escalating issues when necessary and proactively seeking solutions.
• Monitor and report on team progress, sprint burndown, and other key agile metrics to leadership and stakeholders.
• Foster a collaborative and self-organizing team environment, promoting accountability and continuous improvement.
• Work closely with Product Owners to ensure a well-defined and prioritized product backlog.
• Facilitate release planning and coordination across multiple teams and dependencies.
• Mentor and support junior Scrum Masters within the organization.
• Help resolve conflicts and disagreements within the team in a constructive manner.
• Champion best practices for software development, including continuous integration, continuous delivery, and automated testing.

Senior Scrum Master

• Align strategy to execution by translating enterprise priorities into actionable portfolio and team ways of working
• Enable end-to-end delivery by standardizing ways of working, PDLC practices, and execution consistency across teams and value streams
• Advance AI Operating Model adoption by coaching leaders and teams on AI-enabled roles, practices, and delivery models; drive responsible AI usage patterns (guardrails, quality, and reuse)
• Strengthen governance and metrics by delivering portfolio insights, dashboards, and data-driven decision support for leaders; use AI-assisted analysis to identify trends, risks, and improvement opportunities
• Scale coaching impact with AI and enterprise tooling by leveraging AI copilots/accelerators for facilitation prep, content creation, workflow automation, and insight synthesis; establish reusable prompt patterns and coaching assets
• Build enterprise capability by providing training, onboarding, and continuous skill refresh across roles (leaders, product, engineering, and delivery)
• Enable AI literacy and adoption through training, clinics, and office hours (prompting basics, role-based use cases, and safe ways to apply AI within delivery workflows)
• Launch new and guide existing teams through transformation by coaching leaders and teams on Agile principles, flow, and outcome-based planning
• Enable program and ART execution by facilitating key events (e.g., PI planning, backlog refinement, feature/story workshops, Scrum of Scrums, retrospectives)
• Identify, escalate, and help remove systemic impediments and dependencies that limit flow, predictability, and value delivery

Agile Coach

• Serve a critical role in our transforming organization responsible for coaching and supporting Scrum Masters and Kanban Leads in your product by actively advocating for and coaching growth in, Agile capabilities and mindset
• Enable and accelerate quality outcomes by assertively and proactively raising issues to influence change
• Manage and develop Scaled Agile portfolios of the highest complexity
• Guide the teams to follow Agile and Scrum practices to promote prioritization, team readiness, and commitment for each Sprint
• Optimize scrum team velocity to identify improvement opportunities to achieve higher levels of team performance
• Oversee systemic impediments to team agility and guide the teams on methods to escalate
• Deliver capabilities using agile practices while following the Software Development Lifecycle, business process mapping, and various release processes to ensure all risk, security, and development requirements are met
• Partner with discipline managers to convey their concerns to scrum teams about governance policies and adherence to corporate standards
• Collaborate with product owners, program or project managers to communicate delivery of work product from the teams and escalate key risks and issues impeding scrum team effectiveness
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Train other Scrum Masters and serve as a mentor to less experienced staff

Lead Scrum Master

• Assist with long-range planning for enhancement and implementation of future business systems.
• Discover and contribute to the development, implementation, and maintenance of business systems functional architecture, detail systems design, configuration, or program specifications.
• Facilitate daily standups (or the daily scrum) as needed.
• Participate in sprint reviews and capture feedback.
• Provide administrative support for scrum board.
• Ensure cards are up to date and scrum tools are working well.
• Collaborate with team members and other internal stakeholders.
• Perform regular analysis of burndown charts and other portfolio planning tools.

IT Scrum Master

• Guide the scrum teams and organization to follow generally accepted Agile/Engaged development practices and daily activity. As well as actively promote prioritization, team readiness and commitment for each sprint.
• Partner with Product Owner(s) to ensure continuous refinement of the product backlog across multiple initiatives.
• Partner with Program and Portfolio managers to ensure delivery is consistent with roadmap expectations and broader initiatives
• Communicate delivery of work product from the scrum teams and escalate key risks and issues impeding scrum team effectiveness.
• Adhere to existing Software Development Lifecycle and release processes, to ensure all risk, security and development requirements are met.
• Facilitating and accountable for owning the Scrum ceremonies for the scrum team(s).
• Play role in driving Scrum adoption across all levels in the organization.

Salesforce Scrum Master

• Facilitate all the Agile/SCRUM ceremonies - DSU's, Sprint planning, Sprint reviews, Retrospective/Sprint demos
• Partners with the Product Owner, IT Delivery Lead and Business leadership to form execution delivery plans and manage progress and facilitates release planning
• Organizes and facilitates ceremonies, identifies improvement opportunities to optimize velocity and quality while mitigating risk
• Reports to Release Train Engineer and works closely with the RTE for overall delivery of Agile release train PI objectives
• Partners with the Product Owner to ensure the backlog items are prioritized based on business value and ready for the team
• Tracks and communicates the overall team progress providing visibility to stakeholders
• Serves as a filter to remove impediments to progress as identified by the team
• Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
• Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving
• Motivate the team to be disciplined and accountable for ensuring the Agile tools(Rally/JIRA) hygiene is maintained

• Coaches and ensures Scrum Teams adhere to Scrum principles and best practices
• Helps everyone maximize the value created by the Scrum Team
• Ensures the Product Owners know how to arrange the Product Backlog
• Provides information regarding team health: people, process, progress, and overall satisfaction
• Coaches the team members to practice effective Scrum
• Removes impediments and escalates appropriately
• Insulates Scrum Team from distractions
• Coaches the Product Owner and Development Team on Scrum values
• Partners with leadership to form execution delivery plans
• Assesses the Scrum Maturity of the team and organization

• Own delivery readiness and execution discipline by ensuring backlog items entering sprints are fully prioritized, refined, dependency‑cleared, and technically viable.
• Lead sprint, release, and near-term planning (30/60/90-day horizons) using capacity, historical performance, and risk signals to establish credible commitments.
• Facilitate Agile ceremonies (Sprint Planning, Daily Standups, Reviews, Retrospectives) with a focus on flow, predictability, and delivery outcomes, not just process adherence.
• Coordinate end to end release readiness and execution, ensuring testing, validation, approvals, and deployment activities are planned, visible, and completed without last minute escalation.
• Track and interpret delivery metrics (velocity stability, predictability, churn, cycle time) and use insights to proactively address delivery risk and performance gaps.
• Actively manage risks, dependencies, and impediments, maintaining transparency and escalating issues early to prevent late cycle delivery failures.
• Ensure alignment with SDLC, risk, security, and governance requirements, embedding compliance into delivery routines rather than treating it as a downstream activity.
• Partner with Product Owners and stakeholders to align scope, sequencing, and priorities with delivery capacity and release timelines.
• Drive continuous improvement by identifying opportunities to reduce manual effort, improve flow efficiency, and strengthen delivery and release practices.
• Provide release support coverage as needed, including participation in planned release activities and limited on‑call support to ensure stable deployments and rapid issue triage.
• Serve as a change agent and servant leader, fostering a culture of accountability, trust, and outcome driven execution across teams.

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