Scientist

• Provide pre-, peri-, and post-sales technical support to customers through live demonstrations, troubleshooting inbound customer questions/issues, proactive engagement with customers, and collecting feedback for product development, supporting operations communications, aligning shipments, diagnosing technical issues, and doing basic preventative maintenance on instrumentation.
• Demonstrate the value of ONI’s technology suite to potential customers through in-person demonstrations at customer sites across multiple application spaces
• Deliver high-quality customer experience by maintaining cutting-edge imaging method expertise, operating as a peer to customers
• Create product awareness by engaging with the scientific community, answering technical questions, delivering presentations and demonstrations to showcase ONI’s products at conferences, webinars, seminars, and other industry events
• Work closely with the Sales team to understand the status and details of each opportunity in the sales funnel, and providing scientific insights during pitches and meetings with potential customers
• Design and conduct experiments at customer’s sites or in ONI’s laboratory, to highlight how ONI’s technology suite can solve specific challenges and meet their needs
• Assist customers in the setup and operation of products by conducting demonstrations and training sessions, both remotely and on-site, to ensure customers can effectively utilize ONI’s products
• Provide ongoing hands-on support and guidance to customers, serving as a primary point of contact for technical inquiries, support requests, troubleshooting, and issue resolution
• Facilitate the packing & shipping of components, instruments and products to customer base and internal users using couriers
• Work with global logistics team to coordinate shipments and liaise with external and internal customers on a daily basis
• Maintain accurate records of customer interactions, demonstration outcomes, technical issues, and resolutions in Salesforce
• Generate regular reports on customer feedback, product performance, and customer success metrics for Product and Marketing teams to assess and improve customer satisfaction

Field Application Scientist

• Provide quantum solutions to ensure scientific and commercial success
• Provide application-specific customer support, including onsite system integration
• Maintain and establish customer contacts to secure future sales and support market growth
• Represent Zurich Instruments at trade shows, engage with opinion leaders and work with leading quantum researchers across the US
• Produce marketing material, including presentations, product documentation, and videos

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Field Application Scientist

Application Scientist – Quantum Technologies