Field Application Scientist

ONI

Field Application Scientist providing pre-, peri-, and post-sales technical support for ONI’s life science innovations. Engaging with customers through demonstrations, training, and troubleshooting.

Posted 6/29/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide pre-, peri-, and post-sales technical support to customers through live demonstrations, troubleshooting inbound customer questions/issues, proactive engagement with customers, and collecting feedback for product development, supporting operations communications, aligning shipments, diagnosing technical issues, and doing basic preventative maintenance on instrumentation.
Demonstrate the value of ONI’s technology suite to potential customers through in-person demonstrations at customer sites across multiple application spaces
Deliver high-quality customer experience by maintaining cutting-edge imaging method expertise, operating as a peer to customers
Create product awareness by engaging with the scientific community, answering technical questions, delivering presentations and demonstrations to showcase ONI’s products at conferences, webinars, seminars, and other industry events
Work closely with the Sales team to understand the status and details of each opportunity in the sales funnel, and providing scientific insights during pitches and meetings with potential customers
Design and conduct experiments at customer’s sites or in ONI’s laboratory, to highlight how ONI’s technology suite can solve specific challenges and meet their needs
Assist customers in the setup and operation of products by conducting demonstrations and training sessions, both remotely and on-site, to ensure customers can effectively utilize ONI’s products
Provide ongoing hands-on support and guidance to customers, serving as a primary point of contact for technical inquiries, support requests, troubleshooting, and issue resolution
Facilitate the packing & shipping of components, instruments and products to customer base and internal users using couriers
Work with global logistics team to coordinate shipments and liaise with external and internal customers on a daily basis
Maintain accurate records of customer interactions, demonstration outcomes, technical issues, and resolutions in Salesforce
Generate regular reports on customer feedback, product performance, and customer success metrics for Product and Marketing teams to assess and improve customer satisfaction

Requirements

What you’ll need

Characterized and performed data analysis of biological samples using relevant fluorescence microscopy techniques
Designed protocols for preparation of samples in fluorescence in situ hybridization (FISH), immunohistochemistry or fluorescence microscopy.
Conducted physical demonstrations and presentations of innovative Life Science technologies to technical audiences
Balanced and prioritize multiple projects in parallel and at different phases
Worked as part of a multidisciplinary scientific team
Sample preparation for fluorescence microscopy, fluorescence in situ hybridization (FISH) or immunohistochemistry
Data analysis of microscopy data
Identifying appropriate use cases for each type of microscopy experiments
Commercial acumen and understanding of capital equipment sales process in life science industry
Verbal and written scientific communication
Presentation skills
PhD in life sciences
Built data science algorithms for image analysis (Desired Skill)
Used super resolution microscopy for biological research (Desired Skill)
CRM systems, ideally Salesforce (Desired Skill)
Sample preparation for super-resolution microscopy (Desired Skill)
At least 2 years in a commercial FAS role with at least 2 year in laboratory and related disciplines preferred (Desired Skill)

Benefits

Comp & perks

Competitive Compensation We recognize and reward your talent. Enjoy a competitive salary that reflects your expertise and contributions, ensuring your hard work is recognized.
Flex PTO plus 11 federal holidays and 4 dedicated wellbeing days.
401K via ADP
Life Insurance
Medical
Dental
Vision
Perks at Work: Enjoy exclusive discounts and deals through our perks at work program, adding value to your everyday life.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Sample Preparation for Fluorescence MicroscopyFluorescence In Situ Hybridization (FISH)ImmunohistochemistryData Analysis Algorithms for Image AnalysisSuper Resolution Microscopy

Soft Skills

Verbal and Written Scientific CommunicationProject ManagementCustomer Engagement

Certifications

PhD in Life Sciences