Salesforce Developer

• Lead end-to-end solution design across the Salesforce platform, including data architecture, security model design, and integration strategy.
• Define system interactions and data flows between Salesforce and external systems (e.g., ERP, APIs), partnering with IT and external resources for implementation.
• Evaluate business requirements and translate them into scalable, maintainable technical solutions.
• Make architectural recommendations in collaboration with IT, including system-of-record decisions and design tradeoffs.
• Partner with business stakeholders to identify opportunities for platform enhancements and process improvements.
• Assess new Salesforce releases and determine their impact on current architecture and future roadmap.

Salesforce Technical Lead

• Review and analyze system specifications
• Identify one or more technical solutions to discuss with clients
• Create a solid technical solution based on best practices
• Collaborate with the team to design, develop and maintain all development
• Determine and coordinate time estimates and priorities
• Help troubleshoot/reproduce bugs and errors as well as execute test cases (manual or automated) based on business requirements and/or technical specifications
• Communicate to all internal stakeholders and log issues
• Acknowledge client issues immediately and respond to any client communications by established internal timelines
• Communicate directly with clients to identify core issue(s) and respond daily with progress updates on open tickets
• Document and communicate estimated timeframe and scope hours/cost for fixes
• Work with cross-functional teams to ensure quality through the system development life cycle while meeting all deadlines
• Collaborate with project team and engineers to develop effective strategies and test plans
• Develop and maintain a working knowledge, and documentation of deployment and version control methodologies
• Help manage and contribute to internal applications
• Communicate with engineering leadership on demo and client application setup time requirements
• Set up templated applications from the AppExchange with clients
• Work with sales team to design demo and implement environments

Salesforce Engineer – Manager

• Identifying, defining, and documenting problems or situations that require attention or improvement
• Locating, collecting and organizing information that enhances the understanding of a problem or situation and that facilitates effective communication of it to others
• Study, examine and interpret problem or complex situations by separating into discrete components.
• Simplify and better understand how the components fit together and why they are arranged in particular ways
• Analyze, Design and champion software solutions thru configuring existing systems and possibly writing some basic code
• Construct, configure, and maintain complex Salesforce objects and processes
• Create and or update documentation
• Adhere to appropriate system development standards and process methodology
• Develop functional, integration, regression and stress test plans
• Translate business requirements into technical solutions

Senior Salesforce Developer

• Own high-level design and documentation of solution frameworks to address user needs
• Lead high-level evaluation of user stories for technical implementation, including gap analysis between Salesforce functionality and client needs
• Maintain and extend all Salesforce Extensions and third-party integrations
• Own Salesforce underlying data model, including documentation, data governance, and extension
• Create 'how-to' internal guides and relevant trainings
• Collaborate with cross-functional teams, supported by the Platform team, to understand users' needs and identify opportunities for automation within Salesforce, ensuring alignment with business goals.
• Support Salesforce team by providing technical leadership, encouraging best practices in integration and application development, deployment, testing (unit and systems), and iterative refinement
• Support Salesforce Development Lead in managing implementation of complex solutions, code review, deployments and other areas of need
• Support team in troubleshooting problems and ongoing support requests from users
• Stay up-to-date with the latest Salesforce features, releases, and industry best practices, proactively recommending and implementing innovative solutions to optimize the platform and enhance user experience.

Salesforce Architect

• Act as the primary technical escalation for Salesforce production issues (P1/P2).
• Lead incident triage, troubleshooting, and root‑cause analysis.
• Resolve complex issues across Apex, LWC, Flows, integrations, security, and data.
• Partner with Systems, Integration, and Security teams on cross‑platform issues.
• Support releases, hotfixes, and production changes.
• Identify trends in support tickets and drive platform improvements.
• Mentor developers and support engineers on best practices.
• Perform Salesforce administration tasks including: Managing profiles, permission sets, roles, and sharing rules Supporting user access, troubleshooting permissions, and license usage

Lead Salesforce Developer

• Backlog management with a technical lens: Leverage insight from tech trends, vendor roadmaps, and industry best practice to ensure backlog items are future-proof
• Partner with architects and engineers to evaluate technical feasibility and business impact, avoiding tech debt and over-customization
• Ensure backlog items align with strategic priories and compliance requirements. Centralize demand, govern vendor releases, and create holistic Salesforce roadmap to maximize platform ROI and reduce fragmentation.
• Development lifecycle governance: Collaborate with agile teams during delivery planning, backlog grooming, and reviews to ensure clarity and feasibility of delivery
• Enforce non-functional requirements (eg security, scalability, regulatory) are embedded in user stories
• Identify cross-team and platform cross-app dependencies early and facilitate resolution of design and delivery blockers
• Support architectural reviews and ensure alignment with enterprise architecture permits and design standards
• Support readiness and platform stability: Serve as the go-to liaison between application teams and support, DevSecOps functions
• Partner with support to address recurring issues and ensure production feedback informs backlog planning
• Own incidents, change log, and compliance alignment for audits and internal reviews related to Salesforce applications
• Controls, compliance and reporting Ensure platform changes and release cycles meet internal audit, risk, and regulatory controls
• Collaborate with security, data privacy and legal teams to ensure compliance
• Track and report performance metrics including cycle time, defect rates, platform stability, and benefit realization
• Define, implement, and report on success criteria for platform enhancements and strategic investments

Salesforce Technical Product Owner

• Lead business process discovery sessions to define scalable, enterprise-grade Salesforce solutions aligned to customer objectives
• Own end-to-end solution architecture across Salesforce platforms (Service Cloud, Order Management, Commerce, Consumer Goods Cloud), ensuring alignment to best practices and long-term scalability
• Define and govern solution design, including data models, integrations, and system architecture, to support complex business requirements
• Provide architectural oversight throughout the full delivery lifecycle (design, build, test, deploy, and post-go-live), ensuring quality and consistency
• Drive UX and solution design strategy to deliver intuitive, efficient, and scalable user experiences
• Act as the primary technical authority and strategic advisor to both client stakeholders and internal delivery teams
• Translate business requirements into scalable technical solutions and guide development teams on implementation approach
• Lead technical design reviews and ensure adherence to architectural standards and best practices
• Own deployment strategy and release governance, including environment strategy, risk mitigation, and rollback planning
• Provide oversight on testing strategy (unit, integration, UAT), ensuring solutions meet functional and technical requirements
• Define data architecture and modeling strategies to support customizations and integrations
• Identify and proactively mitigate technical risks, ensuring successful project delivery
• Partner cross-functionally to align business and technical stakeholders, ensuring clear communication and shared objectives
• Support post-go-live strategy, including optimization, scalability planning, and continuous improvement initiatives

Salesforce Solution Architect, Commerce – B2B

• Design, develop, and support Salesforce solutions across Sales Cloud, Service Cloud, CPQ, Pardot/Marketing Cloud, and Experience Cloud
• Participate in the full application development lifecycle including design, development, testing, deployment, and ongoing support
• Collaborate with business users to gather requirements and translate them into technical specifications and scalable solutions
• Develop custom functionality using Apex (classes, triggers, test classes), Lightning Web Components (LWC), Aura components, and Visualforce
• Configure Salesforce features including custom objects, workflows, validation rules, approval processes, and security models
• Build and maintain Salesforce Flows (record-triggered and screen flows) to automate business processes
• Develop and manage integrations between Salesforce and enterprise systems (e.g., SAP) using APIs and integration tools
• Troubleshoot production issues, identify root causes, and implement effective solutions
• Support deployment activities and maintain documentation including technical designs and test results
• Provide guidance on Salesforce best practices and platform capabilities to internal stakeholders

Salesforce Developer, CPQ

• Define and drive the technical architecture for the Salesforce platform across multiple squads, balancing new capability delivery against tech debt reduction
• Establish engineering standards, code review practices, and development patterns that work across a team of varying skill levels including embedded contractors
• Mentor and develop other Salesforce engineers, building team capability rather than concentrating knowledge
• Own cross squad technical decisions for integrations between Salesforce and Ibotta's rewards content, distribution, and billing platforms
• Identify opportunities to apply AI and automation to Salesforce development workflows, and guide the team on when agentic approaches are appropriate vs. traditional ones
• Partner with engineering managers, product managers, and architecture leaders to define and execute the Salesforce platform technical roadmap
• Reduce system complexity in codebases and drive simplification that the whole team can maintain
• Develop new automation and integrations with the Ibotta platform that support business requirements
• Build new user experiences consisting of custom objects, workflows, validations and formulas while adhering to Salesforce best practices
• Implement and troubleshoot integrations between Salesforce and the Ibotta platform that accurately transfers data between multiple systems, including external systems
• Manage and improve the Salesforce DevOps process including efficient deployment processes, expectations for code, and managing sandbox environments using Copado, Git and Jira
• Keep current with new Salesforce features and functionality, providing recommendations for improvements, and teaching others
• Provide high quality, reliable, scalable and high-throughput solutions
• Create and maintain technical documentation on integrations with the platform
• Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency, & A good idea can come from anywhere

Staff Salesforce Engineer

• Design, develop, and deploy scalable Salesforce solutions across Service Cloud and Experience Cloud
• Develop and maintain custom Apex classes, triggers, batch jobs, and asynchronous processes (Future, Queueable)
• Build and enhance Lightning Web Components (LWCs) using JavaScript and Apex to improve UI/UX and functionality
• Configure and automate Salesforce using Flows, validation rules, record types, custom objects, and page layouts
• Contribute to both declarative (30–50%) and programmatic development efforts
• Integrate Salesforce with external systems via APIs and web services
• Develop and execute unit and integration tests, ensuring code quality and platform stability
• Implement and manage Salesforce security model (Profiles, Permission Sets, Roles, OWD, sharing rules)
• Support data migration and updates using tools such as Data Loader and Workbench
• Collaborate with cross-functional teams in an Agile/Scrum environment
• Participate in client-facing discussions, providing input on solution design and technical feasibility
• Support code promotion and deployments using tools such as Gearset, Git, and CI/CD pipelines
• Maintain detailed time tracking and documentation aligned to project requirements.

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