Salesforce Developer

• SI Oversight & Governance: Act as the primary client-side technical authority evaluating, steering, and signing off on the Systems Integrator’s architectural designs, data models, and delivery frameworks.
• Architecture Strategy: Define and enforce the multi-cloud enterprise architecture blueprint, ensuring strict alignment between Public Sector Solutions (PSS) out-of-the-box capabilities and custom extensions.
• AI Transformation: Architect and deploy Agentforce autonomous agents to streamline constituent interactions, automate internal case management workflows, and optimize agent productivity.
• Core PSS & LPI Execution: Drive the blueprinting and implementation of complex regulatory processes, including application intake, fee calculations, inspection scheduling, and compliance enforcement via Public Sector Solutions Licensing, Permitting and Inspection solution.
• Integration & Security: Design secure, high-volume real-time integrations with legacy government systems, ensuring strict adherence to public sector security frameworks (e.g., FedRAMP, NIST).
• Technical Leadership: Lead technical design reviews, mitigate delivery risks, and translate complex government regulations into scalable Salesforce configurations.

Salesforce Program Architect

• Create scalable and effective Salesforce solutions tailored to meet specific business requirements.
• Develop and maintain the architectural strategy for Salesforce applications, ensuring alignment with business goals.
• Work closely with stakeholders, including business leaders and technical teams, to gather requirements and translate them into technical specifications.
• Lead the development and implementation of Salesforce projects, guiding technical teams and ensuring successful delivery.
• Create and maintain technical designs, architecture documentation, and system integration plans.
• Conduct code reviews and provide technical guidance to ensure best practices are followed and maintain data integrity and security within the Salesforce platform.
• Stay updated with the latest Salesforce features and industry trends, and continuously refine solutions to adapt to changing business needs.

Salesforce Technical Architect

• Lead end-to-end Salesforce solution architecture across Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, and custom applications
• Design data models, integration patterns (REST/SOAP, Mulesoft, Platform Events, External Services) and ensure system scalability
• Establish governance, coding standards, and best practices for declarative and programmatic development
• Evaluate and guide Lightning Web Components (LWC) and Apex implementations and conduct code reviews
• Manage integration with external systems such as ERP, Azure/AWS, and legacy platforms
• Collaborate with stakeholders to translate business needs into scalable architecture and mentor developers, admins, and junior architects
• Stay updated with Salesforce releases and features, ensuring solutions leverage the latest capabilities

Senior Technical Architect, Salesforce

• Design, develop, test, and deploy custom Salesforce solutions using Apex, Lightning Web Components (LWC), Visualforce, and declarative tools
• Translate complex business requirements into scalable technical specifications and high-quality implementations
• Implement and maintain integrations using REST/SOAP APIs, MuleSoft, and third-party platforms
• Apply enterprise-level development practices including source control, code reviews, unit testing, and CI/CD pipelines (Copado preferred)
• Configure Salesforce using Flows, validation rules, advanced security models, and Lightning App Builder
• Support data modeling, data quality, and reporting needs across business units
• Troubleshoot and resolve escalated technical issues; ensure timely follow-through and documentation
• Participate in Agile Scrum ceremonies: sprint planning, backlog grooming, retrospectives, and daily standups
• Stay current with Salesforce releases, AI-driven capabilities, platform enhancements, and industry best practices

Salesforce Developer, Engineer 3

• Act as the strategic consultant to client stakeholders, driving business transformation and process optimization.
• Architect end-to-end solutions combining Health Cloud foundations with complex Revenue Cloud (CPQ/Billing) transaction models.
• Respond rapidly and dynamically to shifting client priorities, clarifying ambiguous requirements in real time.

Salesforce Solution Architect – Revenue Cloud

• Work closely with other developers, product owners, test engineers, and architects
• Ensure timely and effective delivery of Salesforce requirements
• Work in all aspects of the Salesforce development lifecycle, including configuration, customization, and implementation of applications and 3rd party integrations
• Serve as an advisor to clients and provide guidance on adopting new technologies or adding new features
• Build positive relationships with team members
• Write clean and maintainable Apex code
• Mentor and grow junior team members

• Contribute to all technical aspects of the project, including designing, developing, testing, and deploying Salesforce applications throughout the full development lifecycle.
• Quickly learn and apply new Salesforce features, tools, and technologies, while effectively communicating with business owners, technical teams, development partners, and user groups to support solution delivery.
• Ensure development projects meet business and end - user requirements by identifying, troubleshooting, and resolving system issues to deliver reliable, high - quality solutions.
• Support proof - of - concept efforts and technical solutioning, helping establish the technical vision and partnering with developers to bring that vision to life.
• Collaborate closely with stakeholders and team members to enable timely project delivery, supported by strong verbal and written communication skills and effective documentation.

• translate customer’s IT needs and future goals into a plan by designing scalable, secure, and high-performing Salesforce solutions
• lead architectural and technical strategy across CRM, cloud, and data systems
• oversee enterprise system integrations, cloud migrations, and modernizing legacy systems
• work closely with engineering, product, cybersecurity, and data teams and ensure seamless integration and delivery of impactful solutions while mentoring the next generation of innovators

Salesforce Solution Architect

• Lead the design, development, and delivery of Salesforce solutions across Sales Cloud, Service Cloud, CPQ, and Billing.
• Own and evolve our Salesforce CPQ and Billing implementation — including product catalog, pricing rules, quote templates, invoicing, and revenue recognition flows.
• Architect scalable, maintainable solutions using Apex, LWC, and Salesforce Flow.
• Drive integrations between Salesforce and external systems via REST/SOAP APIs, platform events, and middleware.
• Partner with Revenue Operations, Sales, Finance, and Product teams to translate business requirements into technical designs.
• Apply AI-assisted development tools and techniques to accelerate coding, testing, documentation, and solution design.
• Establish and enforce Salesforce development best practices, code review standards, and release management processes.
• Mentor and guide junior and mid-level Salesforce engineers.
• Evaluate new Salesforce features and platform releases; make recommendations for adoption.
• Manage and improve CI/CD pipelines for Salesforce deployments.

Lead Salesforce Developer

• Design scalable, secure, and maintainable Salesforce solutions that align with enterprise architecture standards and business objectives
• Lead technical design sessions and provide architectural guidance for Salesforce implementations, enhancements, and integrations
• Evaluate business requirements and translate them into technical solutions utilizing Salesforce platform capabilities and industry best practices
• Serve as a trusted advisor to stakeholders on Salesforce capabilities, limitations, and strategic roadmap opportunities
• Mentor and guide developers, administrators, and project teams on Salesforce development standards and architecture best practices
• Perform hands-on development using Apex, Lightning Web Components (LWC), Visualforce, SOQL/SOSL, and Salesforce APIs
• Configure and maintain Salesforce objects, fields, page layouts, flows, validation rules, security models, and automation processes
• Design and implement custom applications and reusable components within the Salesforce ecosystem
• Develop robust testing strategies, including unit tests, integration tests, and deployment validation activities
• Design and implement integrations between Salesforce and external enterprise systems using REST/SOAP APIs, middleware platforms, and event-driven architectures
• Lead complex data migration, transformation, and synchronization initiatives
• Ensure data quality, governance, security, and compliance across Salesforce environments
• Optimize platform performance and scalability through effective data architecture and solution design
• Participate in Agile ceremonies and collaborate closely with cross-functional teams throughout project delivery
• Conduct peer code reviews and enforce development standards, CI/CD processes, and DevOps best practices
• Support production deployments, troubleshooting, root cause analysis, and issue resolution.

Senior Salesforce Developer, Architect

• Design and implement complex Salesforce solutions supporting CMS workflows and business rules
• Develop and maintain custom functionality using Apex, Lightning Web Components (LWC), Flow, and Platform Events
• Configure and enhance Salesforce capabilities to support business and technical requirements
• Develop and support Salesforce integrations with internal and external systems using REST and/or SOAP APIs
• Support scalable and secure delivery of Salesforce enhancements within Agile sprint cycles
• Contribute to solution delivery activities while ensuring alignment with technical and business objectives
• Ensure code quality, performance, and maintainability of Salesforce solutions
• Support adherence to CI/CD and DevSecOps practices within Salesforce environments
• Collaborate with cross-functional teams and stakeholders to support successful solution delivery and implementation

Senior Salesforce Developer

• Perform data analysis to support business and operational reporting needs
• Develop analytical products and reports using BI tools and Salesforce reporting capabilities
• Write and execute complex queries to respond to client data requests
• Design and implement Salesforce dashboards and reporting solutions
• Develop Salesforce components including Apex, Lightning components, and related solutions
• Support integrations between Salesforce and external data sources and APIs
• Ensure adherence to code quality, data quality, and performance best practices
• Support scalable and secure delivery of reports and solutions within Agile sprint cycles and on an ad-hoc basis

Senior Data Analyst – Salesforce Developer

• Participating in the full application life cycle for the Medicaid Enterprise Systems Hub (MESH): architecture, design, development, testing, and deployment, with end-to-end ownership of complex features
• Writing, testing, and deploying high-performance, reusable, and reliable Apex code that powers MESH submission, review, approval, MDBT, and reporting workflows
• Creating and customizing Lightning Web Components (LWC) and Lightning pages to enhance both the internal CMS interface and the external State Medicaid Agency (SMA) portal, ensuring consistency across the dual-interface architecture
• Designing data models and implementing Salesforce objects, including custom objects, fields, and relationships, that support APDs, contracts, vendors, projects, certifications, the Master Detailed Budget Table (MDBT), and integrated state profiles
• Performance-engineering Salesforce applications using code optimization techniques, modular development practices, lazy loading, query analysis and optimization, caching solutions, and asynchronous workflows that respect Salesforce governor limits
• Leading options analyses, proof-of-concept implementations, and validations for proposed solutions including AI-assisted submission analysis, T-MSIS bidirectional integration, configurable workflow templates, and Microsoft 365 integration
• Identifying risks, managing change, and designing cloud solutions that are efficient, scalable, secure, and aligned with CMS ARS 5.1, FedRAMP Moderate, and CMS Salesforce SEI Center of Excellence governance
• Gathering technical requirements, decomposing user stories, and translating dependencies for the technical delivery team
• Working closely with designers, engineers, and the Senior Business Analyst to gather and implement product, front-end, and back-end requirements, including Section 508 / WCAG 2.0 AA accessibility
• Designing and reviewing REST and SOAP integrations between Salesforce and external systems including T-MSIS, MBES/MacFin, Microsoft 365, CMCS DataConnect, and Power BI
• Assisting users with troubleshooting and resolving platform issues, supporting Tier 2 and Tier 3 escalations from the Technical Support team
• Participating in agile processes including daily stand-ups, demos, retrospectives, and sprint planning
• Documenting development processes, technical designs, and architectural decisions in CMS-approved tools (Confluence, GitHub) to ensure team coverage, code maintainability, and successful contract transition
• Staying up to date on Salesforce trends, releases, new features, and product roadmaps, including reviewing and signing off on product compatibility with upcoming Salesforce releases
• Setting and enforcing Salesforce best practices and coding standards that promote code reusability, maintainability, performance, and security
• Implementing mature unit and integration testing to achieve and sustain the 90% automated test coverage required by CMS deliverable standards
• Leading cross-team collaborations and disseminating information through knowledge-sharing sessions and communities of practice (including the MACBIS HCD CoP)
• Leading and enforcing an automation-first approach to reduce manual configurations within the Salesforce platform using custom Apex scripts, Robotic Process Automation, and declarative tooling
• Supporting hiring efforts for the program, including conducting résumé screens, technical interviews, and culture-and-values assessments
• Coaching, mentoring, and managing a team of Salesforce Developers as direct reports

• Provide industry best practices and serve as a trusted client advisor on customer data strategy and AI.
• Drive requirement gathering and serve as the Salesforce Data 360 platform expert.
• Lead discovery and architecture of customer data strategies, ensuring alignment between business goals, data models, and AI-driven use cases.
• Assess existing data ecosystems to define the optimal Data 360 architecture and migration strategy.
• Design scalable, secure data architectures.
• Work with clients to build out their strategy and roadmap.
• Tie outcomes to business value (return on investment) through storytelling.
• Coach and mentor junior team members and follow new Salesforce product and technical capabilities.

Salesforce Solution Architect, Data & AI

• Lead and own the technical solution design across Data 360 and Agentforce—including data streams, DLOs, DMOs, identity resolution, calculated insights, segments, real-time activation, and the agent topics, instructions, and actions that consume that data.
• Design scalable and secure data architectures on Salesforce Data 360—defining ingestion patterns, harmonization, identity resolution rules, and zero-copy / data federation strategies.
• Deep dive into the limits and boundaries of Data 360 and Agentforce, finding novel solutions to drive business outcomes.
• Architect RAG and Generative AI solutions leveraging Unstructured DMOs, Retrievers, Search Indexes, and Document Processing, applying RAG best practices.
• Collaborate with customers, Project Managers, Solution Architects, Developers, and UX Designers to translate business needs into well-architected solutions.
• Oversee and contribute to all stages of the project lifecycle—from initial design through development, testing, and final deployment.
• Define integration frameworks and reference architectures connecting Data 360, MuleSoft, enterprise data warehouses, and other systems using real-time and batch patterns.
• Establish DevOps, source control, and CI/CD practices for data and AI solutions.
• Coach and mentor developers and junior architects, and follow and understand new Salesforce products and technical capabilities.

Salesforce Technical Architect, Data & AI

• Facilitate business process reviews to identify customer requirements
• Translate customer requirements into Salesforce design
• Configure Salesforce Field Service Cloud solutions
• Develop technical requirements and specifications
• Drive best practice UX design into solution delivery
• Manage all aspects of projects and customer communications
• Deliver customer end user training and documentation
• Oversee successful completion of assigned projects
• Lead vision and strategy discussions

Salesforce Solution Architect, Field Service

• Help develop Salesforce solutions under guidance from senior engineers.
• Help build scalable and reliable components using Salesforce technologies such as Lightning Web Components (LWC), Apex classes, and Visualforce pages.
• Follow established standards set by the Architecture and Engineering teams.
• Maintain clean, efficient code for Salesforce customizations and configurations.
• Participate in code reviews to learn best practices and improve technical skills.
• Collaborate with team members to ensure quality and consistency in deliverables.
• Help implement integrations between Salesforce and third-party applications using tools like REST APIs and middleware solutions.
• Learn and apply security protocols and integration best practices under the supervision of experienced professionals.
• Configure Salesforce features using declarative tools such as Flows, Process Builder, and Validation Rules.
• Help develop custom components and functionality using Apex and Lightning Web Components.
• Write unit tests for developed functionality and help maintain code quality best practices through peer review of solutions.
• Participate in system audits and help identify areas for improvement related to performance, security, and maintainability.
• Stay informed about new Salesforce features and tools.

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