Salesforce Administrator

• Maintain system health: Monitor system performance, troubleshoot issues promptly, and execute patches to ensure optimal functionality.
• Ensure data integrity: Perform regular data audits, manage data migrations, and implement best practices for data hygiene and quality across the organization.
• Manage user access and security: Configure roles, permissions, and access controls to ensure data security and compliance with information security standards.
• Clean up legacy configuration: Proactively identify, deprecate, and refactor technical debt, redundant fields, outdated automation (Workflow Rules/Process Builders), and unused AppExchange packages to streamline, modernize, and simplify our legacy Salesforce org.
• Partner with leadership on AI initiatives: Collaborate to identify and implement AI-driven opportunities (e.g., Salesforce Einstein, Prompt Builder) that increase operational efficiency and automate routine tasks.
• Drive process automation & partner with the business: Proactively identify opportunities to automate core cross-functional workflows utilizing Salesforce Flow to reduce manual effort.
• Manage the development lifecycle: Oversee sandbox environments and follow a structured release management process for designing, testing, and deploying all system changes.
• Collaborate on requirements: Partner with cross-functional teams to gather business requirements and translate them into scalable, best-practice Salesforce solutions.
• Serve as the first line of support: Troubleshoot user-reported issues and resolve system errors for stakeholders across the organization.
• Empower end-users: Develop and deliver training materials and comprehensive system documentation (configuration details, process flows) to ensure users utilize the system effectively.
• Manage change communication: Own the communication of platform changes, new features, and maintenance windows to end-users and stakeholders.

Senior Salesforce Administrator

• Work within the Corporate CRM Instance of Salesforce
• Identify, analyze and interpret business data using various kinds of techniques
• Activate the connective tissue between U.S. Bank, customer experience, digital, technology, and business line strategy
• Defines product outcomes and Objectives and Key Results (OKRs)
• Manages the end-to-end product lifecycle and drives the product roadmap leveraging OKRs
• Creates the product in conjunction with agile, experience design, technology and risk partners

Salesforce Product Manager – Corporate CRM

• Manage day-to-day Salesforce administration, including users, roles, profiles, permission sets, queues, public groups, page layouts, Lightning pages, record types, fields, objects, and security settings.
• Build and maintain declarative automation using Salesforce Flow, approval processes, validation rules, formulas, dynamic forms, and other platform tools.
• Support Sales Cloud, Service Cloud, Field Service, CPQ, reporting, dashboards, and related Salesforce functionality.
• Partner with business users to gather requirements, troubleshoot issues, and design practical Salesforce solutions.
• Maintain data quality through duplicate management, required field logic, validation rules, reporting, imports, updates, and cleanup activities.
• Create and maintain reports and dashboards that provide useful visibility into sales, operations, service, and leadership metrics.
• Assist with release management, sandbox testing, change documentation, and deployment activities.
• Work with business stakeholders to understand current processes and identify opportunities to simplify, automate, or improve them.
• Translate business requirements into Salesforce configuration, automation, reporting, or integration requirements.
• Evaluate whether requested changes should be handled declaratively, through integration, or through light development.
• Help ensure Salesforce solutions are scalable, maintainable, and aligned with business priorities.
• Document system changes, process logic, integration behavior, and administrative procedures.
• Support point-to-point API integrations between Salesforce and internal or external systems.
• Assist with troubleshooting integration failures, data sync issues, authentication problems, field mapping errors, and API payload issues.
• Work with REST APIs, JSON payloads, authentication methods, connected apps, named credentials, and basic API testing tools.
• Partner with internal team members, vendors, or developers on integration design, testing, and issue resolution.
• Support middleware-based integrations; MuleSoft experience is a major plus.
• Perform or assist with light Apex, SOQL, or technical troubleshooting when declarative tools are not enough.
• Review debug logs, flow errors, validation failures, and integration logs to identify root causes.
• Provide verbal and written performance feedback, including annual performance reviews, and follow the Long Home disciplinary action process, when applicable.
• Maintain an environment that embodies the company’s Mission, Vision, and Values.
• Remain in compliance and up to date on all company-wide live and digital training.
• Perform other related duties as assigned.

Salesforce Administrator – Integration Specialist

• Administer and maintain the Salesforce platform, including user accounts, profiles, permission sets, role hierarchies, sharing rules, and security controls.
• Design, configure, and support Salesforce solutions using declarative tools such as Flows, validation rules, approval processes, record types, page layouts, and custom objects.
• Partner with business stakeholders to gather requirements, analyze business processes, and develop effective Salesforce solutions.
• Serve as a trusted advisor to program areas by identifying opportunities to improve business processes and increase platform adoption.
• Develop and maintain reports, dashboards, and analytics to support operational and executive decision-making.
• Manage data quality initiatives including data imports, exports, cleansing, deduplication, and migration activities.
• Coordinate and support Salesforce releases, testing activities, and deployment processes across development, testing, and production environments.
• Troubleshoot complex platform, configuration, security, and integration issues and coordinate resolution activities.
• Support integrations between Salesforce and internal or external systems using APIs and approved integration tools.
• Develop and maintain system documentation, configuration standards, operating procedures, and knowledge base materials.
• Deliver end-user training and provide ongoing support to business and technical staff.
• Mentor junior administrators and agency staff to build internal Salesforce administration and support capabilities.
• Assist in establishing Salesforce governance, security, change management, and platform support processes.
• Ensure compliance with Commonwealth security, accessibility, records management, and data governance requirements.

• Ensure consistent alignment of Sales and Marketing to optimize the sales process with a focus on improving and evolving a qualified lead process, distribution, and management.
• Provide Sales and Marketing with accurate reporting on the organization's key performance indicators on a consistent basis including actionable steps to improve the experience delivered to current and future customers
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Creative and analytical thinker with strong problem-solving skills
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

• Translate business requirements into well-architected solutions that best leverage the Salesforce platform and product
• Lead technical design sessions; create, estimate, and solution user stories; develop technical solution documentation aligned with the business objectives.
• Provide Salesforce CPQ expertise during sales efforts to estimate the technical level of effort.

Salesforce Administrator jobs in Pennsylvania

See all jobs on JobTailor

Senior Salesforce Administrator

Salesforce Product Manager – Corporate CRM

Salesforce Administrator – Integration Specialist

Salesforce Administrator

Salesforce Administrator

Salesforce Manager – Solution Architect