Salesforce Administrator

• Maintain system health: Monitor system performance, troubleshoot issues promptly, and execute patches to ensure optimal functionality.
• Ensure data integrity: Perform regular data audits, manage data migrations, and implement best practices for data hygiene and quality across the organization.
• Manage user access and security: Configure roles, permissions, and access controls to ensure data security and compliance with information security standards.
• Clean up legacy configuration: Proactively identify, deprecate, and refactor technical debt, redundant fields, outdated automation (Workflow Rules/Process Builders), and unused AppExchange packages to streamline, modernize, and simplify our legacy Salesforce org.
• Partner with leadership on AI initiatives: Collaborate to identify and implement AI-driven opportunities (e.g., Salesforce Einstein, Prompt Builder) that increase operational efficiency and automate routine tasks.
• Drive process automation & partner with the business: Proactively identify opportunities to automate core cross-functional workflows utilizing Salesforce Flow to reduce manual effort.
• Manage the development lifecycle: Oversee sandbox environments and follow a structured release management process for designing, testing, and deploying all system changes.
• Collaborate on requirements: Partner with cross-functional teams to gather business requirements and translate them into scalable, best-practice Salesforce solutions.
• Serve as the first line of support: Troubleshoot user-reported issues and resolve system errors for stakeholders across the organization.
• Empower end-users: Develop and deliver training materials and comprehensive system documentation (configuration details, process flows) to ensure users utilize the system effectively.
• Manage change communication: Own the communication of platform changes, new features, and maintenance windows to end-users and stakeholders.

Senior Salesforce Administrator

• Work within the Corporate CRM Instance of Salesforce
• Identify, analyze and interpret business data using various kinds of techniques
• Activate the connective tissue between U.S. Bank, customer experience, digital, technology, and business line strategy
• Defines product outcomes and Objectives and Key Results (OKRs)
• Manages the end-to-end product lifecycle and drives the product roadmap leveraging OKRs
• Creates the product in conjunction with agile, experience design, technology and risk partners

Salesforce Product Manager – Corporate CRM

• Serve as the primary administrator and internal platform expert for Salesforce and Certinia environments
• Configure and maintain Salesforce workflows, automations, permissions, dashboards, reports, and custom objects
• Support and optimize business processes across Sales Cloud and Service Cloud
• Partner with business stakeholders to gather requirements and implement scalable platform solutions
• Manage user setup, profiles, roles, security settings, and system access
• Support integrations between Salesforce and third-party platforms
• Assist with data management, data quality initiatives, and system governance
• Troubleshoot system issues and provide end-user support and training
• Collaborate with technical teams and external partners on platform enhancements and ongoing optimization
• Maintain system documentation and support best practices around platform administration

• Ensure consistent alignment of Sales and Marketing to optimize the sales process with a focus on improving and evolving a qualified lead process, distribution, and management.
• Provide Sales and Marketing with accurate reporting on the organization's key performance indicators on a consistent basis including actionable steps to improve the experience delivered to current and future customers
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Creative and analytical thinker with strong problem-solving skills
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

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Senior Salesforce Administrator

Salesforce Product Manager – Corporate CRM

Senior Salesforce Administrator

Senior Salesforce Administrator

Senior Salesforce Administrator

Salesforce Administrator