Sales Operations Manager

• Lead programs and initiatives that improve sales performance and engagement
• Build and scale training, certification, and enablement programs that drive adoption and skill development
• Oversee content and communications strategies that support effective execution
• Establish processes and practices that increase accountability and execution quality
• Lead, coach, and develop a high-performing team

Head of Sales Enablement

• Serving as the primary Salesforce subject matter expert for the Services organization, owning both front-end (page layouts, fields) and back-end (custom objects, advanced Flows) configuration in order to support scalable, repeatable operations
• Designing and deploying repeatable Salesforce processes tailored for an enterprise SaaS professional services environment in order to improve forecast accuracy, utilization tracking, and project health visibility
• Leading cross-functional projects independently from inception through completion in order to deliver on operational priorities set by senior leadership across Services and Customer Engineering
• Collaborating with BI Analysts to maintain a clean Salesforce data foundation in order to ensure all Services activity is accurately reflected in executive reporting and downstream business intelligence
• Identifying and resolving process bottlenecks across the implementation and consulting lifecycle in order to accelerate project delivery and reduce manual overhead for Services leadership

• Support core sales platforms such as Salesforce, Gong, Salesloft, and internal tools to maintain system health, user support, and reliable day-to-day operations.
• Manage key workflows including user provisioning, permissions, territory support, troubleshooting, and basic system governance.
• Lead and support cross-functional initiatives that improve seller workflows, tooling adoption, process efficiency, and operational scale.
• Gather business requirements, map processes, identify gaps, and translate needs into scalable system and workflow improvements.
• Coordinate project timelines, dependencies, stakeholder communication, testing, release readiness, and rollout execution for tooling and process changes.
• Monitor data flows and system behavior to identify issues that affect activity capture, reporting accuracy, KPI integrity, and frontline execution.
• Define and track success metrics tied to adoption, productivity, operational health, and reporting accuracy, and use insights to recommend improvements.
• Build and maintain documentation for system configurations, processes, playbooks, support models, and operating standards.

Sales Systems Manager, Rentals

• Customize Product Marketing-approved positioning for specific B2B buyer types, verticals, and agency audiences.
• Build enablement materials for advertisers and agencies that demonstrate how epocrates’ audience relevance, timing, and context drive better outcomes than traditional, reach-based approaches.
• Develop and maintain core sales enablement materials, including pitch decks, case studies, objection-handling tools, and messaging guides.
• Design and deliver sales training programs that enable sellers to lead with the epocrates audience and clearly articulate the value of audience—first healthcare media.
• Implement and manage a sales certification program to ensure consistent, audience-led selling of epocrates’ digital media solutions across the organization.
• Capture frontline deal feedback and translate insights into actionable recommendations for Product Marketing and Commercial Leadership.
• Maintain enablement systems and content libraries, ensuring sales teams have easy access to accurate, current messaging, training, and supporting materials.

Sales Enablement Manager

• Partner closely with Manager to VP-level Sales Leadership to optimize our Enterprise Sales motion
• Lead large cross-functional programs focused on improving Sales outcomes
• Intake, assess, and prioritize Sales-specific requests and process gaps based on business impact and effort
• Develop and maintain operational metrics that uncover inefficiencies or risks within the seller workflow
• Collaborate with Salesforce Systems and RevOps teams to enhance automation and deliver scalable tooling
• Champion Samsara’s cultural principles as we scale globally

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Head of Sales Enablement

Sales Operations Manager

Sales Systems Manager, Rentals

Sales Enablement Manager

Sales Operations Manager – Enterprise