Sales Operations Manager

• Provide day-to-day sales and customer service support for distribution accounts, serving as a backup resource for distribution-related inquiries.
• Partner closely with Sales and Customer Support teams to resolve order, availability, and delivery-related issues.
• Log, manage, and track distributor and customer complaints in Salesforce, including documentation, corrective action (CAPA) coordination, and follow-up.
• Expedite product availability by coordinating with XP Power buyers and factory planners to address constraints and prioritize distributor needs.
• Support Inside Sales activities as needed, including order status updates and issue escalation.
• Facilitate North America Salesforce lead management, including lead assignment, coordination, and routing of Rest of World (ROW) leads.
• Generate, maintain, and distribute weekly and monthly distribution, backlog, and sales reports using SAP S/4 and Salesforce.
• Perform data analysis and reporting using Microsoft Excel, including pivot tables, XLOOKUP, and data reconciliation between systems.
• Identify trends, gaps, and inconsistencies in sales and backlog data and communicate findings to Sales and Operations leadership.
• Manage and maintain distributor website content to ensure accuracy of product data, images, lead times, pricing, and availability.
• Coordinate updates with internal stakeholders to ensure distributors have current and compliant product information.
• Support distributor enablement by improving data quality and visibility across systems and channels.

Distribution Sales Operations Specialist

• Own and manage the CRM system (Pipedrive CRM), ensuring accuracy, structure, and real-time tracking of all partner and deal activity
• Design, improve, and implement scalable sales processes, workflows, and systems
• Build and maintain efficient pipeline management frameworks, ensuring consistent tracking of leads and deal progression
• Establish and enforce best practices for CRM usage, data integrity, and operational consistency
• Analyse pipeline performance and identify opportunities to improve conversion rates and efficiency
• Create and maintain clear documentation for processes, workflows, and standard operating procedures
• Oversee onboarding workflows, including partner setup and helping prospects to leverage tools and resources
• Manage deal creation and lifecycle tracking from application through to completion
• Introduce automation and tools to streamline operations and reduce manual work
• Provide reporting and actionable insights to support decision-making
• Identify operational gaps and proactively implement solutions
• Collaborate closely with leadership to support business growth initiatives

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Distribution Sales Operations Specialist

Sales Operations Lead