Sales Operations Manager

• Manage customer enquiries received via email, website, phone and booking partners.
• Coordinate bookings across multiple boats and reservation channels.
• Maintain accurate booking records, calendars and customer information.
• Manage and maintain customer records and activities within Salesforce CRM.
• Prepare and issue invoices using Xero.
• Coordinate customer communications from initial enquiry through to confirmed booking.
• Liaise with internal stakeholders to ensure seamless operational delivery.
• Maintain accurate administration and reporting across multiple business systems.
• Assist with website content updates, including availability and promotional information.
• Coordinate social media scheduling, email marketing and other marketing activities using supplied content.
• Support marketing campaigns, customer engagement initiatives and promotional activities.
• Provide general operational and administrative support as required.

Sales Operations, Reservations Coordinator

• Collect and consolidate data from both internal and external sources, coordinating with relevant stakeholders to obtain necessary inputs for report generation.
• Conceptualizes and develop business reporting tools for Supply Chain and S&OP strategies (usage of complex formula, macro).
• Conduct regular reviews of item forecasts, safety stock levels, ABC and SLD code classifications, and stocking indicators to ensure accuracy and alignment with business requirements.
• Gather and analyze stakeholder requirements, providing actionable recommendations and driving continuous improvement initiatives based on customer needs.
• Collaborate cross-functionally with departments such as Product Marketing, Sales, Finance, and Customer Service to obtain critical commercial data (e.g., MOQ, ADU, Inventory Code Classifications).
• Maintain and monitor business systems and applications by validating data accuracy, tracking changes, and ensuring overall data integrity.

Senior Analyst, Sales and Operations Planning

• Client information collection
• - Quotation stage: collect complete specs from clients — product type, dimensions, materials, finishes (foil, emboss, spot UV, etc.), print colors, quantities per order, annual volume, dielines, ship-to address/port, target dates. Chase what's missing until the spec is 100% complete.
• - Sampling stage: collect final artwork files, confirm sample specs against the quote, collect shipping addresses, coordinate sample dispatch and delivery, track client feedback and approval/revision decisions.
• - Production stage: verify final artwork matches approved sample, confirm PO details, quantities, packing/carton requirements, labeling requirements, and shipping details before anything is released to the factory.
• Client communication
• - Answer inbound client messages (email primarily) within agreed SLAs.
• - Send structured follow-ups when information is missing — polite, persistent, precise.
• - Follow our email conventions (subject format, CC rules) on every thread.
• - Draft status updates so clients always know where their project stands.
• ERP & data hygiene
• - Log every meaningful client interaction in our ERP (comms log).
• - Keep order statuses, files, and specs current — artwork, dielines, spec sheets attached with correct file types.
• - Flag anything ambiguous or contradictory before it moves downstream — never guess.
• China team liaison
• - Translate client requirements into clear, complete production-ready briefs for our internal quoting lead and factory team.
• - If you speak Chinese: communicate directly with the China team in Mandarin, and ensure nothing gets lost in translation between client English and factory Chinese.
• - Chase internal answers (pricing, lead times, feasibility) so client responses never stall.

Sales & Client Operations Coordinator

• Own and maintain the HubSpot CRM platform, ensuring data integrity, pipeline accuracy, and up-to-date contact and company records.
• Build and manage workflows, sequences, deal stages, and reporting dashboards within HubSpot.
• Produce regular sales performance reports covering pipeline health, conversion rates, activity metrics, and revenue forecasting.
• Analyse outbound data to identify trends, opportunities, and areas for improvement.
• Track and report on outbound activity, appointment conversion rates, and lead quality.
• Answer inbound calls in a professional and timely manner, serving as a knowledgeable first point of contact.
• Work in close partnership with the Marketing Coordinator to align marketing-generated leads with the sales pipeline.

Sales Operations Manager jobs in Philippines

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Sales Operations, Reservations Coordinator

Senior Analyst, Sales and Operations Planning

Sales & Client Operations Coordinator

Sales Operations Analyst, HubSpot CRM