Sales & Client Operations Coordinator

Petra Brands

Client Operations Coordinator ensuring seamless communication between clients and factory during packaging processes. Handling specifications, communication, and data management for accurate production outcomes.

Posted 7/10/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 $800 - $1,500 per monthWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Client information collection
- Quotation stage: collect complete specs from clients — product type, dimensions, materials, finishes (foil, emboss, spot UV, etc.), print colors, quantities per order, annual volume, dielines, ship-to address/port, target dates. Chase what's missing until the spec is 100% complete.
- Sampling stage: collect final artwork files, confirm sample specs against the quote, collect shipping addresses, coordinate sample dispatch and delivery, track client feedback and approval/revision decisions.
- Production stage: verify final artwork matches approved sample, confirm PO details, quantities, packing/carton requirements, labeling requirements, and shipping details before anything is released to the factory.
Client communication
- Answer inbound client messages (email primarily) within agreed SLAs.
- Send structured follow-ups when information is missing — polite, persistent, precise.
- Follow our email conventions (subject format, CC rules) on every thread.
- Draft status updates so clients always know where their project stands.
ERP & data hygiene
- Log every meaningful client interaction in our ERP (comms log).
- Keep order statuses, files, and specs current — artwork, dielines, spec sheets attached with correct file types.
- Flag anything ambiguous or contradictory before it moves downstream — never guess.
China team liaison
- Translate client requirements into clear, complete production-ready briefs for our internal quoting lead and factory team.
- If you speak Chinese: communicate directly with the China team in Mandarin, and ensure nothing gets lost in translation between client English and factory Chinese.
- Chase internal answers (pricing, lead times, feasibility) so client responses never stall.

Requirements

What you’ll need

Packaging industry experience — you've worked in or with packaging manufacturing or trading. Paper packaging strongly preferred (folding cartons, rigid boxes, corrugated, mailers, labels). Other substrates OK. You know what a dieline, GSM, Pantone, and tolerance are without googling.
Exceptional attention to detail — this is the #1 hiring criterion. You catch the 2mm discrepancy, the wrong file version, the missing finish callout. Our screening process tests this directly.
Strong written English — professional, clear, client-facing quality.
Organized and self-managing — remote role, high volume of parallel threads, nothing gets dropped.
Timezone: able to work with significant China (GMT+8) overlap plus a few hours of US-client overlap.
Big Plus
Fluent Chinese (Mandarin), spoken and written — you can talk to our factory team directly. Candidates with strong English + strong Chinese + packaging experience go to the front of the line.
Experience with ERPs/CRMs and structured process work (SOPs, checklists).
Experience serving Western (US/EU) e-commerce or consumer-brand clients.

Benefits

Comp & perks

13th month (PH)
paid time off
performance reviews with raise path
Tools provided: ERP access, email, Slack/WhatsApp/Lark.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Client Information CollectionQuotation Stage CoordinationFinal Artwork VerificationProduction-Ready BriefsDieline KnowledgeGSM UnderstandingPantone FamiliarityTolerance Awareness

Soft Skills

OrganizedSelf-ManagingPolite CommunicationPersistent Follow-Up