Sales Operations Manager

• Review and process Eye Care Professional Channel customer onboarding workflows through Salesforce.com portal.
• Determine appropriateness and alignment of custom program requests using established templates and delegation of authority matrix.
• Prepare selected sales, customer mix and Sales team specific reports for weekly and monthly meetings.
• Create special reports and services using SQL, Access, Excel, Power BI, etc.
• Ability to create reports in both spreadsheet, Power BI and PowerPoint formats.
• Participate on project teams to develop / enhance commercial programs and information systems.
• Troubleshoot customer account setup errors and issues, and coordinate with internal resources to correct the issues (including calculating credits owed, and submitting credit requests).
• Participate in pricing program audits, and provide backup to Pricing team functions.
• Prepare content and participate in recurring training sessions for Sales team members, as needed. This includes New Hire Trainings, as well as periodic spot trainings on a variety of Sales Operations topics.
• Perform additional responsibilities as required.

Senior Analyst, Sales Operations

• Drive adoption and enforcement of sales processes and best practices across the revenue org — communicating changes clearly, following up on compliance, and escalating where needed
• Own the operational rhythm of pipeline review calls: ensuring SFDC data is accurate and meaningful before every call, tracking follow-through on action items, and surfacing hygiene issues proactively
• Serve as the first point of contact for reps and managers with process questions — territory administration, account routing, handoff procedures, and general ops support
• Manage SFDC support cases and minor data cleanup in partnership with the GTM Engineering team; own the business-side of data governance
• Coordinate ops onboarding for new revenue hires: tools access, process orientation, and playbook walkthrough.
• Partner with Sales Enablement on training content from an operational perspective — ensuring what gets taught reflects how the systems and processes actually work
• Serve as a point of contact for rep compensation questions: explain plan mechanics, translate variable pay into rep-level understanding, and de-escalate concerns with professionalism and patience
• Build and maintain rep-facing comp resources: FAQs, worked examples, and plain-language plan summaries that reduce inbound questions over time
• Own operational support for the post-sale renewal motion: renewal workflow coordination, CS/AM process documentation, and operational tracking of renewal and churn metrics
• Partner with Customer Success and Account Management leadership on day-to-day operational needs — acting as the RevOps point of contact for post-sale process questions
• Produce ad hoc and recurring operational reports for revenue leadership across both sales and post-sale motions

Principal Sales Operations Manager

• Lead programs and initiatives that improve sales performance and engagement
• Build and scale training, certification, and enablement programs that drive adoption and skill development
• Oversee content and communications strategies that support effective execution
• Establish processes and practices that increase accountability and execution quality
• Lead, coach, and develop a high-performing team

Sales Operations Manager jobs in Kentucky

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Senior Analyst, Sales Operations

Principal Sales Operations Manager

Head of Sales Enablement