Representative

• Execute the daily cash application process, posting customer payments to invoices in the ERP.
• Monitor the unapplied payments backlog, investigating unmatched transactions and proactively reaching out to customers when remittance information is missing.
• Perform daily review of Debit Memos and Credit Memos.
• Respond to internal tickets and process/reconcile electronic payments across multiple platforms following internal procedures.
• Support KPI tracking for time-to-apply and unapplied volume metrics, escalating complex or high-risk discrepancies to the Payments Lead.

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Cash Application Representative