QA Engineer

• Initiate and/or maintain ongoing communication with facilities to ensure timely and accurate receipt of each patient's insurance coverage information
• Enter insurance information into billing system
• Verify patient insurance with payors including eligibility and benefits related to outpatient kidney dialysis
• Update Patient Registration and associated systems accurately and as required
• Coordinate and partner closely with Patient Referral Coordinators (PRC) to obtain required documentation for successful patient registration
• Partner with facility and Insurance Management Team to resolve incomplete registrations
• Review registration denials received to determine root cause
• Resolve patient account errors that cause registration denials
• Help identify process changes to prevent failed registrations
• Determine Coordination of Benefits as required; maintain current patient account information at all times
• Follow-up as necessary to ensure insurance changes are verified and line of coverage is reset
• Submit internal requests, including but not limited to RCUs, SMARTFORMS, PCS Inquiries, SPA Requests, etc., to ensure accurate and timely claims submission to the correct payor
• Complete all ancillary reports and assigned projects within established timeframes
• Support Patient Account Representatives and other ROPS teammates as needed
• Maintain confidentiality of all company and patient information in accordance with HIPAA regulations and DaVita policies
• Other duties and responsibilities as assigned including but not limited to: work overtime with little or no notice as needed, attend team meetings, phone conferences, and training as needed, know, understand, and follow teammate guidelines, employment policies, and department or company procedures
• Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position

Quality Assurance Analyst – IT

• author and execute automated test cases as an embedded team member of a project/product team
• develop and maintain automated test scripts for UI, API, and database testing using MS Test framework with Selenium as the library
• implement QA Automation RoadMap with QA team
• conduct code reviews and ensure correct implementation of automation framework or Quality Assurance & Engineering blueprint across test automation projects
• design, implement, and update Azure DevOps release pipelines to facilitate the execution of automated test scripts
• manage and maintain the Selenium Grid infrastructure to ensure optimal performance and scalability
• initiate and develop automation frameworks and baseline scripts for new projects
• support team to implement mobile automation using Appium and BrowserStack
• follow and help improve existing coding and automation guidelines
• communicate and solve complex coding solutions
• identify, document, triage, and track issues found during automated test execution
• understand, follow, and help improve all applicable SDLC and testing processes and collaborate with the project/product team
• escalate risks that will directly impact project timelines and deliverables

Senior IT Quality Assurance Engineer

• author and execute automated test cases as an embedded team member of a project/product team.
• develop and maintain automated test scripts for UI, API, and database testing using MS Test framework with Selenium as the library.
• implement QA Automation RoadMap with QA team.
• conduct code reviews and ensure correct implementation of automation framework or Quality Assurance & Engineering blueprint across test automation projects.
• design, implement, and update Azure DevOps release pipelines to facilitate the execution of automated test scripts.
• manage and maintain the Selenium Grid infrastructure to ensure optimal performance and scalability.
• initiate and develop automation frameworks and baseline scripts for new projects, ensuring robust and scalable test automation solutions.
• support team to implement mobile automation using Appium and BrowserStack.
• follow and help improve existing coding and automation guidelines.
• communicate and solve complex coding solutions.
• identify, document, triage, and track issues found during automated test execution.
• understand, follow, and help improve all applicable SDLC and testing processes and collaborate with the project/product team.
• escalate risks that will directly impact project timelines and deliverables.

• Leading software assurance activities throughout medical device software life cycle
• Creating software quality assurance plan
• Determining software safety classification
• Software test readiness and software release readiness
• Ensuring traceability upwards to system level requirements and safety/security risk controls as well as downwards to software design, implementation and testing
• Being an active member of the software team during the whole software life cycle
• Responsibility for physical and functional configuration audits
• Reviewing and approving software requirements, software architectural and detailed design, test procedures, test logs, test results
• Providing insight to management regarding software project status and software quality metrics
• Ensuring compliance with applicable regulatory requirements and industry standards
• Performing gap assessments
• Immediately elevating to management any major problem with device software that could affect patient safety, cyber security, customer usability or system adherence to process requirements
• Acting as a quality champion in software product development and testing teams
• Supporting other software related processes such as CAPA process and other quality related processes regarding cybersecurity risk management and software quality assurance.

Principal Software Quality Assurance Engineer

• Own end-to-end customer quality for major accounts across qualification, pilot, and sustaining phases.
• Lead complex customer escalations with strong emphasis on Failure Analysis (FA) management, corrective action closure (8D), and customer-facing technical communications.
• Serve in a customer facing CQE role, supporting OEM, Cloud, and channel customers while partnering closely with design, reliability, factory engineering, released product teams, worldwide FA labs, and customer teams to drive an exceptional total customer experience.
• Operate with significant autonomy, drive cross-functional alignment, and strengthen CQE operating rhythm and artifacts (trackers, repositories, lessons learned, readiness documentation) so work products are repeatable, auditable, and resilient to transitions.
• Drive qualification readiness and execution (Pilot/RTS), including execution tracking, risk assessment, and crisp status reporting to internal stakeholders and customers.
• Own customer-facing Failure Analysis (FA) requests end-to-end: prioritize, route, track turnaround time, challenge conclusions as needed, and synthesize findings into clear, data-backed narratives for internal/external audiences.
• Lead and author customer corrective action responses (8D or customer-required formats), coordinating cross-functional teams through containment, root cause, corrective action verification, and sustained closure.
• Develop and present customer communication packages that clearly articulate issue description, scope/impact assessment, containment, risk evaluation, and action plans; maintain action trackers and ensure closure discipline.
• Proactively identify emerging risks from qualification/field signals and drive cross-functional mitigation plans before they become customer escalations.
• Build and maintain analytics pipelines for quality signals (qualification logs, FA outputs, reliability metrics, integration/field data, and customer telemetry) to identify trends, outliers, and emerging risks.

Senior Customer Quality Engineer

• The QA Coordinator provides necessary support to Quality Team Members and customers in administering and completing essential duties and responsibilities for the department
• Supports all day-to-day activities of QA team members, QA processes and procedures
• Effective use of communication skills to keep customers, employees and vendors advised and updated with key quality information
• Maintains and guarantees Balchem Corporations quality and safety standards
• Directly reports to the Quality Assurance Manager for proper direction, interpretation, and evaluation

Quality Assurance Coordinator

• Ensure that suppliers deliver quality parts, materials, and services.
• Qualify suppliers according to company standards and may administer a Certified Supplier Program in receiving inspection to ensure cost effectiveness.
• Monitor parts from acquisition through the manufacturing cycle and communicate and resolve supplier-related problems as they occur.
• Develop and prioritize an auditing schedule to ensure that designated suppliers are audited on a regular basis to ensure good manufacturing practices (GMP) and quality standards are met.
• Evaluate suppliers' internal functions to assess their overall performance and provide feedback in assessment of their operation.
• Provides Pre-Market Quality Engineering support to New Product Development (NPD) working in partnership with the Component Engineering and Post-Market Supplier Quality Teams, to deliver quality parts, materials, and services, prevent defects, and allow Medtronic to provide customers with the highest quality and reliable products.
• Provide technical guidance and quality compliance for Supplier Quality engagement throughout the NPD lifecycle on newly qualified parts from NPD and implementing strategies for driving product quality and continuous improvement, ensuring purchased products and components are manufactured and qualified in accordance to applicable industry standards, regulatory requirements, and customer requirements.
• Collaborate with Component Engineers to develop and deliver the Product Acceptance Sampling Strategy, Approved Supplier List coordination, Supplier Owned Quality deployment, and Control Plans for new products.
• Define Receiving Inspection requirements as required and associated test method validation for all internal Medtronic Test Methods.

Principal Supplier Quality Engineer

• Design, develop, execute, and maintain comprehensive test strategies and test plans across Salesforce Government Cloud, Service Cloud, and Experience Cloud implementations.
• Perform functional, regression, integration, system, UAT, and end-to-end testing across complex Salesforce solutions and integrations.
• Validate Salesforce configurations, Flows, Lightning components, Apex functionality, APIs, security models, and custom platform enhancements.
• Collaborate with business analysts, developers, architects, and project teams to understand requirements, acceptance criteria, and business processes.
• Develop and maintain automated testing frameworks and regression suites utilizing Copado and related Salesforce testing tools.
• Participate in Agile ceremonies including sprint planning, backlog grooming, daily standups, retrospectives, and release readiness activities.
• Identify, document, prioritize, and track defects through resolution while partnering closely with development teams on root cause analysis and remediation.
• Validate data integrity, migration accuracy, and platform behavior across environments and deployments.
• Ensure Salesforce solutions comply with security, governance, accessibility, and regulatory requirements within Government Cloud environments.
• Support CI/CD deployment validation, release management activities, and production readiness testing.
• Execute API and integration testing involving MuleSoft, middleware platforms, and external enterprise systems.
• Participate in client-facing discussions, testing reviews, and UAT coordination sessions as needed.
• Maintain accurate QA documentation including test cases, test scripts, traceability matrices, defect logs, and release validation reports.
• Contribute to continuous improvement initiatives across QA processes, automation frameworks, and Agile delivery practices.

Salesforce QA Engineer – Public Sector, Government Cloud

• Communicate project status and escalate issues for improved workflow efficiency
• Collaborate with engineers on system enhancements to create workflow automation
• Become subject matter expert on department standards and processes
• Enhance test plans to ensure application functionality meets original requirements
• Support business application systems and maintain plan data integrity
• Maintain and capture department metrics, identify areas of opportunity for process improvement, and develop quality acceptance standards.
• Identify quality improvement opportunities and present to Manager/Team Leaders for consideration and approval
• Develops and deploys daily audits to assess the quality and accuracy of the Benefit Configuration Specialists/Analysts work products.
• Ensures the quality and accurate analysis of benefit plan designs throughout their lifecycle, from pre-implementation to post-implementation in pharmacy or medical settings.

Pharmacy Benefits QA Analyst

• Build and maintain deep system ‑ level understanding of Affera software performance in clinical use through regular engagement in live case observations
• Lead and execute post ‑ market software issue evaluations, including complaint analysis, risk file assessments, and impact determination
• Serve as a principal author of Health Risk Assessments (HRAs) for software anomalies and corrections, ensuring clear linkage between observed software behavior, risk files, and system ‑ level impacts
• Act as a quality and compliance authority for selected software ‑ related CAPAs, guiding root cause analysis, mitigation strategy development, and verification of effectiveness
• Author, review, and approve post ‑ market quality system documentation, including issue evaluations, CAPA records, risk file updates, and field action support materials
• Drive software field corrective action intake and follow-on actions for the CAS OU
• Ensure post ‑ market documentation is audit ‑ ready, technically defensible, and aligned with FDA, EU MDR, and global regulatory expectations
• Partner closely with cross ‑ functional teams to track metrics that drive timely and compliant resolution of software issues
• Provide program management/coordination support, technical mentorship, and strategic guidance to other engineers supporting complaint handling, investigations, and post ‑ market surveillance activities
• Influence enterprise ‑ level post ‑ market software quality processes as needed
• Represent post ‑ market software quality during inspections, audits, and internal reviews, providing preparation support, clear technical and regulatory rationales, and assistance

Principal Software Quality Engineer – Infrastructure/Post-Market

• Collaborate with Innovative 3Mers Around the World
• Driving Quality tools in NPI to accelerate projects while mitigating risk by ensuring consumer needs are met, test methods are robust, specifications are well defined, and manufacturing processes are capable
• This includes providing input or leading House of Quality (HOQ) / DQM, MSA, product qualifications, PPAP, PFMEA/DFMEA, and phase gate quality preparation
• Assuring compliance to external regulations, customer requirements, internal requirement, and industry standards (ISO9001, IATF16949 or other)
• Analyzing information using statistical techniques to drive data driven decisions by being a Subject Matter Expert (SME) in statistical techniques
• Promoting continuous improvement and defect reduction through root cause investigation, CAPA, kaizen, 8D, FMEA, MSA, Product & Process Understanding (PPU), Design of Experiments, and Control Plans
• Reviewing customer product complaints for timely customer feedback and resolution
• Supporting existing product evolution and improvement through change management (CMP)

Quality Engineer

• Collaborate with Innovative 3Mers around the world
• Driving quality tools in NPI to accelerate projects while mitigating risk
• Assuring compliance to external regulations, customer requirements, internal requirement, and industry standards (ISO9001, IATF16949 or other)
• Analyzing information using statistical techniques to drive data-driven decisions
• Promoting continuous improvement and defect reduction through various methodologies
• Reviewing customer product complaints for timely customer feedback and resolution
• Supporting existing product evolution and improvement through change management (CMP)

Advanced Quality Engineering Specialist

• Partners with their assigned Line of Business, other Risk/Compliance/Audit (RCA) professionals, and RCA Managers
• Create, implement, maintain, review or oversee an effective risk management framework
• Participates in projects and/or activities that ensure compliance with applicable federal, state, and local laws and regulations
• Identifies gaps and inform solutions that minimize losses resulting from inadequate internal processes, systems, or human errors
• Identifies, responds and/or escalates risks as appropriate
• Serves as a functional liaison between the Line of Business and the Lines of Defense

CQA Analyst

• Create detailed, comprehensive, and well-structured test plans and test cases
• Review tickets (bugs, enhancements, new features) and other technical documents to engage in each phase of the software development lifecycle
• Create, run, repair, manual, and automated tests using frameworks like Playwright
• Plan and build automated testing frameworks that integrate with development workflows - determining what to automate (regression tests, API endpoints, critical user flows) and when to run which tests
• Estimate, prioritize, plan, coordinate, and perform quality testing activities
• Collaborate closely with cross-functional scrum teams and across the larger company
• Demonstrate best practices in everything you do, including meaningful test coverage and striving to ensure maintainability
• Mentor junior QA team members and advocate for quality standards
• Design and maintain test data strategies, including creating hundreds of thousands of Salesforce records for performance testing, managing data versions, and ensuring clean test environments
• Design and execute performance testing strategies to identify system bottlenecks, load limits, and optimization opportunities using appropriate testing tools
• Integrate automated tests into CI/CD pipelines (GitHub Actions, Cumulus CI, MetaDeploy) to provide fast feedback on code changes and act as deployment gates

Senior QA Engineer

• Responsible for development and performance of the regional quality team.
• Builds strong cross functional relationships and demonstrates ability to effectively influence sites strategy.
• Develops a culture that drives quality improvements and efficiently interfaces with operational excellence processes.
• Develop and deliver training programs focused on food safety and quality.
• Communicate effectively with internal and external customers.
• Timely escalation and communication of food safety, quality, financial issues.
• Effectively cascade goals using tools such as SMART goals.
• Aligns with teams on standard work.
• Motivates and builds team strength.
• Accountable for the effective application of Product Safety, Product Quality and prerequisite systems regionally.
• Ensures these systems effectively interface with change control and commercialization processes.
• Strong ability to root cause issues and eliminate the cause or implement engineering or systems improvements to enact robust prevention.
• Applies use of basic root cause tools.
• Accountable for an effective internal audit program and ensures systems are working to reduce risk, and that corrective actions are completed.
• Drives priorities that have largest positive impact on key performance indicators and metrics including but not limited to; Inspection/Compliance performance, First Pass Quality, Complaints, Disposals, Inventory Health, Customer Responsiveness, CAPA closure and effectiveness, systems performance, environmental & sanitation performance.
• Ensures that response to customers, inspectors and auditors are professional, timely, and in scope.
• Collaborates with R&D, Production, and commercial teams in the development and preparation for production of new Products, Processes, and Equipment to support new product/customer launches.
• Ensures the process quantifies the probability of success and clearly communicates the risks and proposed mitigations as an outcome of first-time makes.
• Interface with operational excellence programs to maximize effectiveness.
• Provide support and aid in preparation for customer visits and external audits.
• Share best practices and integrate quality systems across sites.

Quality Assurance Regional Manager

• Understands and upholds B Corp principles which consider all stakeholder groups: community, customers, environment, governance and workers.
• Administer the ingredient supplier approval and monitoring program, including collection, review, and approval of supplier documentation (e.g., certificates of analysis, food safety plans, certifications, allergen declarations, and specifications).
• Maintain and update the approved supplier list and associated supplier files in the quality management system (QMS).
• Communicate proactively with suppliers to obtain updated or missing documentation and resolve non-conformances.
• Conduct periodic supplier document reviews and risk assessments to ensure ongoing compliance with company and regulatory requirements.
• Support supplier audits and corrective action follow-up as needed.
• Conduct supplier evaluations to ensure compliance with company quality and food safety standards.
• Create, revise, and maintain ingredient specifications in alignment with purchasing, R&D, and regulatory requirements.
• Develop and maintain finished product specifications, including compositional, microbiological, physical, and labeling parameters.
• Collaborate cross-functionally with R&D, Operations, Purchasing, and Regulatory to ensure specifications reflect current formulations, sourcing, and compliance requirements.
• Manage the specification review and approval workflow and ensure documents are version-controlled and accessible to relevant stakeholders.
• Review supplier-provided specifications against internal requirements and flag discrepancies for resolution.
• Manage third-party product certification programs including but not limited to Organic (USDA NOP), Non-GMO Project Verified, Kosher.
• Serve as the primary point of contact for certification bodies; coordinate documentation submissions, facility inspections, and renewal activities.
• Track certification expiration dates and manage renewal timelines to ensure uninterrupted certification status.
• Ensure ingredient and finished product documentation supports all active certifications and identify gaps or risks.
• Maintain records in compliance with certification body requirements and company recordkeeping policies.
• Support internal and external audits (e.g., SQF, customer audits) by maintaining accurate and complete documentation.
• Assist in HACCP/food safety plan reviews as they relate to ingredient and supplier changes.
• Identify continuous improvement opportunities within documentation and supplier management processes.

Quality Assurance Specialist

• Performs quality assurance engagement for Retail and Home Equity mortgage lending platforms and integrations, ensuring strong alignment between onshore coordination and offshore execution within a hybrid operating model.
• Providing guidance to test leads and extended teams while embedding rigorous testing and quality governance throughout release cycles.
• Partners cross‑functionally with product, development, business operations, and change management teams to enable effective collaboration and provides input on complex testing challenges.
• Utilizes tools such as JIRA and PractiTest for test documentation, coverage analysis, defect tracking, capacity planning, and data‑driven reporting while continuously improving testing methodologies and standardization across Home Lending Delivery.
• Maintains strong communication, cross trains testing talent, and ensures that work detail enables clear, actionable reporting to all levels of management.

Business Technology Analyst – Tester, Retail and Home Equity

• Supporting marketed drug products by managing changes, handling complaints, conducting CAPA, leading risk management, performing design validation, developing and validating physical and analytical test methods, and ensuring compliance with our QMS and global drug product regulations.
• Reviewing batch records for drug product release, investigating, escalating, and resolving nonconformances and deviations.
• Collaborating with internal cross-functional team members and external suppliers to ensure performance.
• Preparing for and participate in government inspections, agency audits, and internal audits.

• Capture and share lessons learned with suppliers and project teams.
• Support commissioning, punch list, and turnover activities.
• Recommend effective implementation of corrective and preventive actions for project non-conformances and quality issues.
• Attend factory witness tests for Owner Furnished Contractor Installed (OFCI) and CFCI equipment and systems.
• Conduct Root Cause Analysis to identify, resolve, and implement solutions to quality issues.
• Provide Quality Control by reviewing Construction Documents for errors and omissions.
• Generate startup reports to document equipment readiness.
• Manage mechanical, electrical, and control systems testing and submit all related documentation, including testing and calibration reports and turnover packages.
• Conduct routine job site audits and site walks to ensure quality installations, compliance with codes, and adherence to safety requirements.
• Attend required safety training and comply with company and site safety regulations and requirements.

• Create and execute software tests that include functional testing, system testing, and regression testing
• Develop, execute, and maintain manual and automated test cases
• Investigate and capture bugs and issues using logs, development tools, and other tools available
• Review and validate requirements and acceptance criteria with product managers and stakeholders
• Identify gaps, edge cases, and non‑functional risks early in the design phase
• Participate on Agile Scrum teams to provide test estimates, create tests, and execute tests
• Write clean, maintainable, and well documented code following established development standards
• Collaborate effectively with engineers, analysts, QA, and operations teams
• Communicate progress, risks, and dependencies clearly to team members and stakeholders
• Explore and apply AI based tools or techniques to improve development efficiency and automation (where appropriate)

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