QA Engineer

• Auditing Processes & Data Integrity
• Engage with confidential and sensitive data for learners, faculty, and staff with the highest level of ethics, integrity, and data security
• Audit outcomes of processes to verify accuracy and highlight areas for refinement
• Apply analytical and problem-solving skills to identify, triage, investigate, and escalate process or data integrity concerns
• Perform audits of large data sets from multiple departments to ensure compliance, affirm data quality, and maintain accreditation standards
• Engage in critical analysis and decision-making to evaluate identified inconsistencies, investigate related issues, and assess potential future impacts
• Assist with data collection, pattern identification, and process improvement through embedded collaboration
• Develop subject matter expertise in processes spanning diverse departments
• Remain informed regarding policies and procedures tied to accreditation standards, applicable guidelines, and best practices to help ensure compliance
• Deliver stakeholder support according to SNHU Core Values
• Adjust between multiple projects and tasks, ensuring efficiency and focus
• Other duties and responsibilities as assigned

Quality Assurance Coordinator

• Lead and oversee a team of Quality Assurance Analysts, ensuring effective execution of benefit configuration testing, validation, and audit activities.
• Ensure accurate and timely completion of complex quality assurance for new client implementations, benefit changes, and ongoing maintenance across all lines of business.
• Establish and enforce quality assurance standards, procedures, and audit methodologies, ensuring compliance with internal requirements.
• Provide oversight on root cause analysis, issue resolution, and corrective action planning, ensuring issues are identified, tracked, and resolved effectively by partnering with Issue Management Team.
• Collaborate cross-functionally to drive process improvement, automation, and scalable initiatives to enhance efficiency, reduce risk, and improve testing outcomes.
• Oversee development and maintenance of training materials, job aids, and standard operating procedures, ensuring consistency across the team.
• Support and lead client interactions, including presentations, audits, implementations, and RFP responses related to quality assurance practices.
• Ensure effective use of workflow management, issue tracking, and reporting tools to support visibility, accountability, and performance tracking.
• Lead and inspire high-performing teams by providing strategic direction, aligning talent and resources with organizational goals, and driving operational excellence across key initiatives.
• Other duties as assigned.

Senior Manager, Quality Assurance, Benefit Configuration

• Manage a portfolio of governance and control activities for moderately complex or high-risk business or functional area
• Support the development and execution of the Centralized Governance & Controls (CG&C) AML testing and Quality Assurance (QA) program
• Lead and conduct independent testing and quality assurance reviews to ensure operational risk and compliance requirements are adhered to
• Develop and document a comprehensive inventory of processes and controls

Centralized Governance & Control Specialist – AML Testing, QA Analyst

• Oversee and lead a highly complex and diverse governance and control function for an area of significant risk, complexity or scope
• Manage and oversee the overall discipline and strategy for the respective areas while aligning to the enterprise best practices
• Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise
• Develop, communicate and implement a holistic governance and control strategy for own specific business function
• Lead partnership with management and respective teams for area of specialization with industry, enterprise, and business awareness
• Ensure an integrated and aggregated view of all related business risk and control activities across the overall function

Senior Manager, Centralized Governance & Control – AML Testing/QA

• Test assigned stories for acceptance criteria and regression testing while utilizing a continuous “test to break it” approach
• Participate in Sprint ceremonies based upon assigned initiatives
• Participate in QA Community of Practice
• Consider automation and work with sister teams to help implement, test and communicate updated scripts
• Perform overall risk analysis for assigned testing stories
• Escalate barriers to completion to Manager
• Creation of dashboard and documentation necessary as required by the testing scope of requested initiatives
• Manage internal and external customer expectations and other Navitus stakeholder expectations
• Assume accountability for providing & improving quality testing metrics associated with projects, portfolios and IT departments
• Other duties as assigned

Quality Assurance Tester

• review calls, correspondence, and database entries to ensure that each team member's performance meets Knowtion Health quality standards
• recommend additional training to Service Delivery when performance review indicates it is needed
• conduct routine and targeted quality audits on RCM tasks such as claim submission, denial management, account resolution, and payment posting
• perform root cause analysis on errors and recurring issues to help reduce rework and improve productivity
• prepare professional review documents analyzing each team member's verbal, written and database proficiency
• demonstrate expertise with Artiva QA review encounters and KTech IQC applications as necessary to review accounts thoroughly
• identify and communicate patterns and trends in team member work to recommend additional training to help the team members meet or exceed quality standards established by Knowtion Health
• provide 1:1 training opportunity to impart knowledge & experience, evaluate skills, guide, mentor, direct, and train internal employees to become confident and proficient in their roles and help them achieve LOB specific certification
• administer current training material and courses

Specialist I, QA and Learning

• Serve as a critical technical liaison between Engineering, Manufacturing Engineering, and Contract Manufacturing partners
• Own all aspects of mechanical components quality used in power conversion and energy storage systems
• Lead quality initiatives across qualified manufacturing sites
• Align product quality targets with expected product performance and reliability requirements
• Develop and execute comprehensive mechanical parts quality plans for new product introductions (NPI)
• Monitor compliance with applicable quality and safety certification standards
• Collaborate cross-functionally with Design Engineering, Manufacturing Engineering, and Testing teams
• Drive corrective and preventive actions (CAPA) related to manufacturing defects and material non-conformances

Staff Mechanical Components QA Engineer

• Participate in design reviews with electrical engineering team
• Utilize circuit simulation tools like LTspice
• Own qualification and technical evaluation of electronic components
• Apply expertise in power electronics
• Analyze and interpret component datasheets
• Review engineering drawings and specifications
• Identify Critical-to-Quality components
• Define inspection requirements
• Lead supplier qualification and development activities
• Utilize statistical methods for supplier processes

Staff QA Engineer, Electrical Components

• Planning and overseeing independent Compliance testing completed by specialists
• Executing independent testing as applicable
• Leading all phases of assigned testing engagement
• Providing subject matter expertise on Compliance controls/processes
• Executing and managing testing activities in accordance with established standards and strategic direction
• Conducting skilled analytical research and analysis as part of testing engagement and initiatives

Compliance Quality Assurance Manager

• Guide and support a team of Service Quality Engineers
• Partner closely with Engineering and cross-functional teams
• Create frameworks, tooling, and training for high-quality outcomes
• Mentor team members in technical and professional skills

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