QA Engineer

• Auditing Processes & Data Integrity
• Engage with confidential and sensitive data for learners, faculty, and staff with the highest level of ethics, integrity, and data security
• Audit outcomes of processes to verify accuracy and highlight areas for refinement
• Apply analytical and problem-solving skills to identify, triage, investigate, and escalate process or data integrity concerns
• Perform audits of large data sets from multiple departments to ensure compliance, affirm data quality, and maintain accreditation standards
• Engage in critical analysis and decision-making to evaluate identified inconsistencies, investigate related issues, and assess potential future impacts
• Assist with data collection, pattern identification, and process improvement through embedded collaboration
• Develop subject matter expertise in processes spanning diverse departments
• Remain informed regarding policies and procedures tied to accreditation standards, applicable guidelines, and best practices to help ensure compliance
• Deliver stakeholder support according to SNHU Core Values
• Adjust between multiple projects and tasks, ensuring efficiency and focus
• Other duties and responsibilities as assigned

Quality Assurance Coordinator

• Provides overall management to the project document control requirements
• Oversees the development and maintenance of project document system in accordance with client requirements
• Manages, maintains, and organizes project Quality and Commissioning document filing structure
• Coordinates the flow of documents between project Preconstruction Managers, engineering, Quality and Commissioning, field construction team, and other departments
• Maintains document control standards including version control
• Assists in the creation of process documentation with the assistance of process and site subject matter experts
• Proofreads newly created documents for grammatical errors and proper formatting
• Engages in all aspects of process improvement

QA/QC Document Control Manager

• review calls, correspondence, and database entries to ensure that each team member's performance meets Knowtion Health quality standards
• recommend additional training to Service Delivery when performance review indicates it is needed
• conduct routine and targeted quality audits on RCM tasks such as claim submission, denial management, account resolution, and payment posting
• perform root cause analysis on errors and recurring issues to help reduce rework and improve productivity
• prepare professional review documents analyzing each team member's verbal, written and database proficiency
• demonstrate expertise with Artiva QA review encounters and KTech IQC applications as necessary to review accounts thoroughly
• identify and communicate patterns and trends in team member work to recommend additional training to help the team members meet or exceed quality standards established by Knowtion Health
• provide 1:1 training opportunity to impart knowledge & experience, evaluate skills, guide, mentor, direct, and train internal employees to become confident and proficient in their roles and help them achieve LOB specific certification
• administer current training material and courses

Specialist I, QA and Learning

• Lead and coordinate the Quality activities with battery suppliers
• Drive the Quality activities and coordinate the communication with project teams
• Identify, communicate, plan and execute Quality improvements with suppliers
• Lead problem solving initiatives and prioritize issues as they arise
• Manage open items from suppliers and Enersys to closure
• Perform product and process audits on a routine basis
• Manage communication two ways: supply base and EnerSys
• Ability to multi-task, oversee multiple projects (NPI, current production, and continuous improvements activities)
• Coordinate and review PPAP submittals in preparation for series production
• Prepare weekly / monthly Supplier Quality related Reports
• Moderate and/or support Design and Process FMEAs

Supplier Quality Engineer – Global

• Design, develop, execute, and maintain comprehensive test strategies and test plans across Salesforce Government Cloud, Service Cloud, and Experience Cloud implementations.
• Perform functional, regression, integration, system, UAT, and end-to-end testing across complex Salesforce solutions and integrations.
• Validate Salesforce configurations, Flows, Lightning components, Apex functionality, APIs, security models, and custom platform enhancements.
• Collaborate with business analysts, developers, architects, and project teams to understand requirements, acceptance criteria, and business processes.
• Develop and maintain automated testing frameworks and regression suites utilizing Copado and related Salesforce testing tools.
• Participate in Agile ceremonies including sprint planning, backlog grooming, daily standups, retrospectives, and release readiness activities.
• Identify, document, prioritize, and track defects through resolution while partnering closely with development teams on root cause analysis and remediation.
• Validate data integrity, migration accuracy, and platform behavior across environments and deployments.
• Ensure Salesforce solutions comply with security, governance, accessibility, and regulatory requirements within Government Cloud environments.
• Support CI/CD deployment validation, release management activities, and production readiness testing.
• Execute API and integration testing involving MuleSoft, middleware platforms, and external enterprise systems.
• Participate in client-facing discussions, testing reviews, and UAT coordination sessions as needed.
• Maintain accurate QA documentation including test cases, test scripts, traceability matrices, defect logs, and release validation reports.
• Contribute to continuous improvement initiatives across QA processes, automation frameworks, and Agile delivery practices.

Salesforce QA Engineer – Public Sector, Government Cloud

• Communicate project status and escalate issues for improved workflow efficiency
• Collaborate with engineers on system enhancements to create workflow automation
• Become subject matter expert on department standards and processes
• Enhance test plans to ensure application functionality meets original requirements
• Support business application systems and maintain plan data integrity
• Maintain and capture department metrics, identify areas of opportunity for process improvement, and develop quality acceptance standards.
• Identify quality improvement opportunities and present to Manager/Team Leaders for consideration and approval
• Develops and deploys daily audits to assess the quality and accuracy of the Benefit Configuration Specialists/Analysts work products.
• Ensures the quality and accurate analysis of benefit plan designs throughout their lifecycle, from pre-implementation to post-implementation in pharmacy or medical settings.

Pharmacy Benefits QA Analyst

• Provide support, training and education to process servers that are underperforming based on key metrics
• Create positive and engaging server experience for all underperforming process servers:
• Communicate directly with process servers providing coaching and meaningful feedback
• Field all questions from process servers and resolve blockers
• Ensure process servers understand expectations and the timeframe in which they need to adjust.
• Set clear expectations for underperforming servers
• Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely.
• Hold Servers accountable to directly impact performance
• Track and communicate all blockers to the leadership team
• Work closely with the recruiting department when additional coverage is needed

Quality Assurance Specialist

• Lead and execute the end-to-end Quality Assurance strategy aligned to the Product Delivery Lifecycle (PDLC).
• Define and enforce release-readiness standards covering functional and non-functional quality, data accuracy, security, compliance, and operational stability.
• Establish and execute risk-based test strategies (manual and automated).
• Own data quality assurance practices, including validation of data integrity, lineage, analytics outputs, and governed metrics.
• Embed security and compliance validation into QA practices.
• Select, implement, and optimize QA tools, frameworks, and CI/CD-integrated testing approaches.
• Define validation and monitoring strategies for AI/ML-enabled features.
• Provide clear visibility into quality posture through defect trends and documented risk.

Quality Assurance Manager

• Capture and share lessons learned with suppliers and project teams.
• Support commissioning, punch list, and turnover activities.
• Recommend effective implementation of corrective and preventive actions for project non-conformances and quality issues.
• Attend factory witness tests for Owner Furnished Contractor Installed (OFCI) and CFCI equipment and systems.
• Conduct Root Cause Analysis to identify, resolve, and implement solutions to quality issues.
• Provide Quality Control by reviewing Construction Documents for errors and omissions.
• Generate startup reports to document equipment readiness.
• Manage mechanical, electrical, and control systems testing and submit all related documentation, including testing and calibration reports and turnover packages.
• Conduct routine job site audits and site walks to ensure quality installations, compliance with codes, and adherence to safety requirements.
• Attend required safety training and comply with company and site safety regulations and requirements.

Quality Engineer

• Develop, implement, and maintain an effective and compliant Quality Management System (QMS) in accordance with ISO 9001 and other relevant industry standards
• Lead and manage all aspects of supplier quality engineering, including supplier selection, qualification, auditing, performance monitoring, and corrective action implementation
• Establish and maintain robust processes for managing non-conformances, corrective and preventive actions (CAPA), and change control within the QMS
• Oversee internal and external QMS audits, ensuring timely closure of findings and driving continuous improvement initiatives
• Collaborate with cross-functional teams (e.g., Engineering, Manufacturing, Supply Chain, R&D) to integrate quality requirements throughout the product lifecycle
• Develop and deliver QMS and SQE training programs for employees and suppliers
• Drive continuous improvement activities using lean methodologies and quality tools (e.g., FMEA, SPC, 8D) to enhance product quality, reliability, and supplier performance
• Monitor and report on key quality metrics and performance indicators to senior leadership
• Manage a team of quality professionals, providing leadership, mentorship, and performance reviews
• Stay current with evolving quality standards, regulations, and best practices

Senior Manager, Supplier Quality Engineer – QMS

• Perform critical work that impacts our industry and the world’s health
• Manage one or more QA departments or groups performing quality assurance functions
• Interact with executive management, clients, and regulatory agencies regarding quality systems, audits, and inspections
• Maintain high-level professional expertise and lead regulatory inspections during audits
• Oversee the quality management system at KCAS Bio
• Provide expertise and guidance to all departments regarding health agency regulatory requirements
• Meet department goals and serve as a member of the Senior Leadership Team

Director of Quality Assurance

• Perform claim file reviews to evaluate Best Practices compliance and claim handling improvement opportunities
• Complete quality reviews on all files within program guidelines while achieving and maintaining calibrated application of Line of Business best practices and claim handling expectations
• Organize and execute Benchmark reviews as a Team Lead; including scheduling, GQA review team oversight and results reporting
• Establish and maintain effective communication with Line of Business partners including presentation of constructive feedback
• Identification of trends and improvement opportunities with follow-up to ensure implementation of meaningful continuous improvement and/or action plan in partnership with claims

Global Quality Assurance Reviewer

• The Director of Claims Quality leads the design, execution, and continuous improvement of the organization’s claims quality assurance program.
• This role partners cross-functionally with Claims Leadership, Training, Data & Analytics, and IT to enhance claims performance, elevate customer experience, ensure regulatory compliance, and reduce leakage.
• The Director drives data-informed strategies, builds high-performing teams, and embeds a culture of quality, accountability, and operational excellence across the claims organization.

Claims Quality Assurance Director

• Provide leadership for all associates.
• Maintain SLAs for the designated area.
• Act as a subject matter expert in the designated area.
• Support the development of employees in the designated area.
• Promote, develop, and sustain an efficient workflow within the department.
• Ensure the area is adequately supplied to complete daily tasks.
• Create a positive work environment and develop ownership in the department with a high level of diplomacy, professionalism, and integrity.
• Oversee the quality of production activities.
• Audit department processes to ensure all team members are adhering to processes and SOPs.
• Interact with management and cross-functional employees to resolve issues affecting operations.

Warehouse ICQA Group Lead – Nights

• Guide and support a team of Service Quality Engineers
• Partner closely with Engineering and cross-functional teams
• Create frameworks, tooling, and training for high-quality outcomes
• Mentor team members in technical and professional skills

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