QA Engineer

• Play a critical role in supporting quality assurance and compliance efforts across the Primrose system
• Serve as an operational partner to the Director of Quality Assurance & Compliance
• Monitor, track, document, and resolve issues impacting health, safety, licensing, and brand standards
• Ensure concerns are addressed promptly and compliance-related processes are executed consistently and effectively
• Monitor incoming concerns, online reviews, and operational requests, ensuring timely review, prioritization, and appropriate escalation
• Partner with internal teams and field support to coordinate responses, follow-up actions, and resolution of concerns
• Manage cases through investigation, documentation, follow-up, and resolution while maintaining accurate records of actions and outcomes
• Communicate case updates and key information to stakeholders and elevate emerging trends or recurring issues as appropriate
• Support the Issues Management process through intake, fact gathering, documentation, and coordination of compliance-related matters
• Coordinate escalation of significant issues to the Issue Response Team, ensuring information is complete, accurate, and appropriately documented
• Monitor open issues, track status updates, and follow up with stakeholders to support timely resolution and accountability
• Assist with the development and distribution of compliance-related communications and notifications in partnership with internal stakeholders
• Maintain organized, audit-ready records and documentation related to compliance, issue management, and quality assurance activities
• Utilize company systems to enter, update, and manage compliance-related data, ensuring accuracy, consistency, and completeness
• Generate routine and ad hoc reports that provide visibility into trends, risks, issue status, and resolution timelines
• Support the continuous improvement of tools, templates, workflows, resources, and training materials that strengthen quality assurance, safety, and brand standards
• Collaborate with cross-functional teams to support issue resolution, process improvement, and system-wide quality initiatives

Quality Assurance Specialist

• Design and execute comprehensive test plans and test cases for new features and system enhancements.
• Lead regression testing efforts to ensure stability across releases.
• Collaborate with developers, product managers, and business analysts to clarify requirements and resolve design issues.
• Document and manage detailed defect reports, including reproduction steps and severity assessments.
• Participate in Agile ceremonies and contribute to sprint planning and retrospectives.
• Maintain and enhance automated UI and API test suites.
• Analyze test results and provide actionable feedback to development teams.
• Contribute to the development and documentation of QA processes and standards.
• Mentor junior QA testers and support their professional development.

Quality Assurance Tester II

• Design and implement comprehensive test strategies for Guidewire applications to ensure product quality and reliability.
• Collaborate with development teams to understand product requirements and translate them into effective test cases.
• Execute manual and automated tests using tools like Selenium and Cucumber to validate software functionality.
• Identify, document, and track defects using appropriate tools ensuring timely resolution and retesting.
• Develop and maintain test scripts for SOAP, WSDL, and REST Web Services to ensure seamless integration and performance.
• Provide detailed test reports and metrics to stakeholders highlighting key findings and areas for improvement.
• Conduct regression testing to ensure new features do not adversely affect existing functionality.
• Utilize Core Java skills to enhance test automation frameworks and improve testing efficiency.

QA Automation Testing

• Build agents and MCPs into our test harnesses to automate bug triage and generate agentic tests, so our coverage scales without scaling headcount
• Take on customer billing program testing, validating C++ logic against massive files output from the trading system
• Close the gap on our remaining untested revenue (ports, access fees, liquidity provider programs)
• Stand up testing for our next-gen streaming stack (Java, Avro)
• Support our existing data streaming test suites, which have saved millions of dollars in losses and reputational damage
• Use our billing platform for forward-looking revenue forecasting and strategy modeling
• Automate real-time data testing via CI/CD (Jenkins)
• Eventually expand into billing/invoice testing for other Cboe products and services

Principal Software Engineer – Data and Billing QA

• Drive the definition and validation of business and functional requirements to ensure applications meet specifications, advanced organizational quality standards and strategic objectives.
• Lead complex QA automation initiatives by establishing robust strategies, mentoring team members, and championing best practices for scalable, maintainable frameworks.
• Architect and maintain advanced automated test frameworks using C# with NUnit, Playwright and custom libraries, integrating Azure-based solutions for secure test data management and seamless end-to-end automation supporting CI/CD workflows.
• Perform API testing, database validations, and workflow analysis for system reliability and data integrity.
• Apply automation tools and incorporate AI-driven techniques.
• Lead functional, integration, regression, and system testing across diverse platforms.
• Oversee test execution, defect tracking, and progress reporting.
• Coordinate with offshore teams to lead global QA initiatives.

Lead QA Analyst

• Work with different IT teams to assess the performance and quality, both actual and perceived, of software products against specified exit criteria and standards
• Manage and organize the QA team to work closely alongside business analysts and developers throughout the software development lifecycle, ensuring requirements are clearly understood, testing is effectively planned and executed, and quality standards are consistently met
• Coordinate QA resources, assign priorities, and provide guidance to team members to support project goals and delivery timelines
• Design and execute test scenarios, requirements traceability matrices, and test cases; develop and document application test plans based on software requirements and technical specifications
• Write, maintain, and/or automate software testing
• Identify, analyze, and document defects, programming errors, and operational characteristics that are inconsistent with stated requirements and design specifications
• Record and document results of test execution, including distribution of defect tracking reports
• Ensure compliance with general quality assurance best practices, accepted industry standards, and standards set forth by upstream sources
• Operate and maintain test environments and test data
• Perform impact analysis and risk assessment
• Track quality assurance metrics such as defect densities and open defect counts
• Suggest and implement improvements in test planning and execution

IT QA Manager

• Perform quality assurance efforts on multiple application releases, monitor and document testing activities.
• Design, develop and maintain test cases and strategies for cross-browser testing and multiple user scenarios.
• Satisfy release deliverables, project testing requirements and other quality assurance responsibilities.
• Collaborate with team to understand product changes and QA testing requirements to deal with issues/defects in a timely manner.
• Work within a testing feedback loop with other developers and team members.
• Create written documentation and procedures for application testing and compliance.
• Debug test environment, automate sprints, and develop testing scenarios.
• Test emerging technologies and internal tools to improve SQA testing processes. Create scripts to automate test cases and conduct routing tasks.
• Participate in regular scrum meetings, product team planning sessions, and user story drafting sessions, at the direction of the Product/Project Managers.
• Participate in product releases during non-peak use times of the day by clients.

Software Quality Assurance Specialist

• The Pharmacy Quality Assurance & Training Advisor is a hands-on role dedicated to documenting how our business runs and ensuring our team knows how to execute it perfectly
• This position owns the end-to-end process of auditing current workflows, writing clear and updated Standard Operating Procedures (SOPs), and translating those procedures into practical training modules
• Your main goal is to eliminate operational confusion, reduce onboarding time, and build a structured, reliable knowledge base that teams can easily access and rely on every day
• Partner with cross-functional Subject Matter Experts (SMEs) to audit legacy workflows, unearth operational bottlenecks, and identify critical process gaps
• Author crystal-clear, highly functional, and standardized SOPs, policy guidelines, and process maps that simplify complex technical executions
• Champion and maintain the centralized operational knowledge repository, establishing a strict version-control framework and approval hierarchy
• Ensure all documented procedures rigorously satisfy industry standards, legal mandates, and internal quality assurance baselines
• Translate finalized SOPs into digestible, structured learning paths, building training modules, slide decks, visual aids, and interactive e-learning materials
• Orchestrate and lead train-the-trainer workshops and ongoing refresher courses for department leads and supervisors
• Oversee and curate the digital Learning Management System (LMS), tracking completion rates, identifying recurring learning roadblocks, and maintaining neat training logs

Pharmacy Quality Assurance, Training Advisor

• Auditing Processes & Data Integrity
• Engage with confidential and sensitive data for learners, faculty, and staff with the highest level of ethics, integrity, and data security
• Audit outcomes of processes to verify accuracy and highlight areas for refinement
• Apply analytical and problem-solving skills to identify, triage, investigate, and escalate process or data integrity concerns
• Perform audits of large data sets from multiple departments to ensure compliance, affirm data quality, and maintain accreditation standards
• Engage in critical analysis and decision-making to evaluate identified inconsistencies, investigate related issues, and assess potential future impacts
• Assist with data collection, pattern identification, and process improvement through embedded collaboration
• Develop subject matter expertise in processes spanning diverse departments
• Remain informed regarding policies and procedures tied to accreditation standards, applicable guidelines, and best practices to help ensure compliance
• Deliver stakeholder support according to SNHU Core Values
• Adjust between multiple projects and tasks, ensuring efficiency and focus
• Other duties and responsibilities as assigned

Quality Assurance Coordinator

• Provides overall management to the project document control requirements
• Oversees the development and maintenance of project document system in accordance with client requirements
• Manages, maintains, and organizes project Quality and Commissioning document filing structure
• Coordinates the flow of documents between project Preconstruction Managers, engineering, Quality and Commissioning, field construction team, and other departments
• Maintains document control standards including version control
• Assists in the creation of process documentation with the assistance of process and site subject matter experts
• Proofreads newly created documents for grammatical errors and proper formatting
• Engages in all aspects of process improvement

QA/QC Document Control Manager

• review calls, correspondence, and database entries to ensure that each team member's performance meets Knowtion Health quality standards
• recommend additional training to Service Delivery when performance review indicates it is needed
• conduct routine and targeted quality audits on RCM tasks such as claim submission, denial management, account resolution, and payment posting
• perform root cause analysis on errors and recurring issues to help reduce rework and improve productivity
• prepare professional review documents analyzing each team member's verbal, written and database proficiency
• demonstrate expertise with Artiva QA review encounters and KTech IQC applications as necessary to review accounts thoroughly
• identify and communicate patterns and trends in team member work to recommend additional training to help the team members meet or exceed quality standards established by Knowtion Health
• provide 1:1 training opportunity to impart knowledge & experience, evaluate skills, guide, mentor, direct, and train internal employees to become confident and proficient in their roles and help them achieve LOB specific certification
• administer current training material and courses

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