Program Manager

• Manage complex capital projects directly related to the manufacturing of PET preforms and rigid containers
• Review new products from a manufacturing perspective; manage multiple projects at multiple sites from conception to qualification with overall responsibility for productivity, timing and budget
• Create bills of materials for new capital projects and provide support for the capital appropriation process
• Ensure that corporate safety and environmental requirements are incorporated into the project scope and budget
• Publish weekly project status reports outlining projects status and issues
• Communicate with plants on a regular basis to understand long term project performance and support resolution of plant issues.

Senior Program Manager

• Accountable for planning, orchestrating, and delivering high-quality business line testing for one or more initiatives
• Provide definition and communication of test strategy within the context of each prioritized Epic
• Coordinate testing across multiple internal and external systems and teams
• Participate in story refinement while ensuring all requirements are clear, concise, and testable
• Review the technical designs proposed by the design team for usability issues and to assure testability, including identification of any environmental needs
• Chair business line meetings engaging all business representatives are included
• Ensure environmental readiness; unique data needs identified and requested within required timeframes, variables setups complete and ready, mail files etc. are planned
• Identify testing risks and issues, define mitigation plans, and escalate as needed
• Provide end-to-end testing status, including key risks and issues, and provide input to the formal implementation decision
• Define and lead post implementation activities ensuring functionality is as expected in production
• Participate in monthly overnight releases
• Participate in occasional ad hoc overnight releases

Business Readiness Senior Program Manager

• Develop understanding of the business environment and use that understanding to make informed decisions and drive results
• Define program goals and objectives for LADOTD modernization
• Develop project plans and schedules, including resource allocation, timelines, and budgets
• Lead cross-functional teams to deliver programs and projects on time and within budget
• Manage risks and communicate project status
• Ensure compliance with LADOTD and State standards
• Provide day-to-day support for ongoing processes
• Conduct ongoing evaluation and improvements for processes, providing data analysis support for the agency’s workload demands
• Manage risks and issues, and implement mitigation strategies as needed
• Communicate project status and progress to stakeholders, including senior management
• Collaborate with stakeholders and teams to ensure program and project goals are met
• Ensure compliance with program management processes and standards
• Provide ongoing evaluation and improvements for program management processes and practices

Application Program Manager

• Manage complex capital projects directly related to the manufacturing of PET preforms and rigid containers
• Review new products from a manufacturing perspective; manage multiple projects at multiple sites from conception to qualification with overall responsibility for productivity, timing and budget
• Support productivity and cost reduction projects within manufacturing locations
• Create bills of materials for new capital projects and provide support for the capital appropriation process
• Ensure that corporate safety and environmental requirements are incorporated into the project scope and budget
• Upon approval, refine feasibility studies, with input from Regional Directors, Plant Managers and Plant resources, into a mutually acceptable action implementation plan, which meets cost and timing criteria
• Review plant infrastructure, layout and equipment against project requirements
• Develop and manage plans for upgrades and expansion requirements
• Analyze and evaluate the performance and cost of new, proposed or existing equipment
• Includes evaluation of machinery, tooling, work flow, and vendors
• Communicate and resolve technical, timing and budgetary issues related to projects as they arise
• Publish weekly project status reports outlining projects status and issues
• Create and maintain division level technical specifications, standards and documentation for Operations Engineering department
• Communicate with plants on a regular basis to understand long term project performance and support resolution of plant issues
• Review and comment on plant CEAV requests to ensure accuracy and compliance to standards.

• Works across Scrum Teams to identify and help prioritize formative and summative research opportunities and coordinates with internal stakeholders and external vendors to plan and enable research.
• Supports formation and maintenance of a continuous voice of customer and lean testing approach, including recruiting of research pool participants, and creates and maintains a view of results from research for team members and leaders.
• Collaborates with product, technology and business teams to inform intuitive and engaging customer experiences by planning and conducting research together.
• Champions design of experience enhancements informed using research data from across effective samples of patients and providers and participates in end-to-end product design by helping designers and other team members understand and apply research insights.
• Practices and defines formative and summative research methodologies, creating reusable, teachable frameworks and continuously teaching and mentoring designers and other stakeholders to multiply Banner’s ability to inform design with data.
• Supports clear rationale for research and truly meaningful new qualitative and quantitative insights into behaviors, needs and motivations, distilling findings into clearly articulated and actionable insights to influence the direction of research and continuous product design and definition.
• Advocates for the people Banner serves through human-centered design methodologies, leading and contributing along the double diamond process, informing framing of problems, ideation and definition of design intent that serves patient and provider needs and meets business objectives.
• Co-facilitates and contributes to Design Sprints to rapidly move from discovered needs to tested concepts and participates in Minimum Lovable Product, Lean Business Canvas and other processes to inform decisions with outcome-driven research insights, such as patients’ top Jobs to Be Done and Journey analysis.
• Coordinates selection of subscriptions and manage vendor relationships and contracts to ensure team members have tools needed to engage in research.

Senior Digital Product Design Research Program Manager

• Develops and leads the phone channel strategy in support of customer-centric, multi-channel marketing programs to drive customer growth, retention, and engagement.
• The Phone Channel Program Manager brings proven call center experience, including direct customer interaction, call listening, agent partnership, trend forecasting, response curve analysis, and executive-level reporting.
• This role is responsible for end-to-end vendor management, including call scripting, agent training materials, call volume forecasting, and SLA performance management.
• The role also has indirect accountability for call center staffing, service levels, and operational efficiency, partnering closely with vendor teams to ensure staffing plans meet demand while staying within budget constraints.

Program Manager – PCS Phone Channel

• Create and manage the master class schedule across all client locations
• Assign trainers to classes and arrange for qualified substitutes as needed to prevent disruptions
• Ensure all trainers are properly certified and compliant with Live 2 B Healthy standards
• Conduct regular site visits, class observations, and provide ongoing feedback and support
• Help recruit, interview, and onboard new trainers
• Coordinate initial training and ensure all new hires are fully prepared to lead classes independently
• Serve as the primary point of contact for communities regarding class times, schedule changes, and trainer assignments
• Monitor and support trainer performance, identify areas for improvement, and facilitate continuing education opportunities
• Serve as a backup instructor and fill in for classes when needed to maintain continuity of service

Fitness Program Manager

• Lead enterprise-wide strategy for CAHPS and HOS performance across Medicare contracts
• Translate CMS Stars methodology and cut point trends into actionable insights and improvement plans
• Partner with leaders across Quality, Stars, Member Engagement, Operations, Marketing, and Member Experience to align initiatives with Medica’s strategic roadmap
• Manage end-to-end CAHPS and HOS program cycles, including survey preparation, vendor coordination, and post-survey analysis
• Oversee timelines, deliverables, and compliance with CMS protocols
• Develop and maintain dashboards, forecasts, and performance tracking tools
• Collaborate with teams across Member Experience, Population Health, Operations, Health Equity, Provider Quality, and Communications
• Facilitate provider engagement strategies to improve member experience and functional health outcomes
• Support internal and external reporting, including Board updates and provider-facing materials
• Monitors and analyzes member experience indicators and Medicare CAHPS survey results, identify performance drivers, and lead root cause investigations to ensure goals, objective and outcomes are met
• Monitor year-over-year trends, forecast performance against CMS cut points, and recommend targeted interventions
• Translate complex data into executive-level summaries and strategic recommendations
• Works with health plan, providers, and vendors to review best practices, programs, and processes for improvement opportunities

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