Program Manager

• Contribute to programs that span multiple systems, including:
• Developing of project plan and documentation as well as supporting cross functional work streams to ensure success of key business objectives
• Flagging risk identification, dependency tracking, issue identification and change management on projects and programs
• Utilizing AI tools, especially Claude and Gemini, and having a strong understanding on how to apply them to program management workflows, including synthesis, documentation, intake triage, stakeholder communications, and scalable process design.
• AI-Driven Process Design & Scale: have the ability to design and scale programs using AI tools to reduce manual work, improve consistency, and increase speed to execution
• Help identify and escalate issues across systems where ownership is distributed
• Drive cross-functional program accountability on behalf of Brand Partnerships and other commercial teams, ensuring critical deliverables are clearly owned, prioritized, and executed against business outcomes
• Support automation development of:
• Knowledge management resources
• Issue tracking and escalation workflows
• Documentation and process standardization
• Track program health, risks, and dependencies
• Ensure stakeholders have clear updates and visibility into progress
• Proactively surface blockers and support resolution
• Own the design, and continuous improvement of process & programs to support commercial goals
• Drive alignment with cross-functional team OKRs, roadmaps and prioritizations
• Assist in planning and executing go-to-market strategies for product launches and partnerships
• Track launch readiness, dependencies, and key milestones
• Partner with Brand Partnerships and Enablement teams to support execution in-market
• Create automation workflows that foster visibility across teams
• Help identify gaps in process, ownership, and alignment
• Contribute to building frameworks, trackers, and operating rhythms
• Support prioritization and coordination across multiple workstreams
• Support development of repeatable processes, templates, and tools
• Help streamline workflows and reduce manual effort
• Contribute to improving how teams collaborate and execute
• Ability to work cross-functionally with many teams and multi-tasks with a sense of urgency
• Identifying and pulling together cross-functional teams necessary to successfully launch projects & programs
• Work with cross-functional stakeholders to understand key pain points and opportunities when brought into a project or program
• Support end-to-end execution of high-impact initiatives across Commercial teams, Eversight and Brand Partnerships
• Translate business goals into clear timelines, deliverables, and execution plans
• Coordinate across cross-functional stakeholders to ensure alignment and progress

Program Manager II

• Lead high-priority, cross-functional program development by defining goals, success metrics, scope, and benchmarks for initiatives that support ActBlue's organizational and operational goals; hold accountability for execution quality across multiple workstreams.
• Contribute to the development of ActBlue's operational roadmap, translating organizational strategy into actionable program plans and supporting execution across the organization.
• Drive cross-functional collaboration, enabling clear communication, decision-making, and accountability across departments and with senior members of the organization.
• Incorporate diverse stakeholder perspectives to drive business results, consistently applying ActBlue's practices, historical context, and stakeholder needs in decision-making.
• Develop tools, templates, and planning resources that establish standards and improve program management practices across the organization.
• Build and manage detailed program plans, including timelines, milestones, and resource considerations.
• Identify and mitigate program risks, proactively resolving issues and escalating tradeoff decisions to senior stakeholders as appropriate.
• Serve as a strategic thought partner to leaders across the organization, providing analysis on program performance, organizational trends, and continuous improvement opportunities.
• Foster stakeholder alignment, bringing together diverse perspectives and leading through influence across teams.
• Continuously evaluate programs using data and stakeholder feedback, adapting strategies to improve impact and efficiency.
• Lead end-to-end planning and execution of high-visibility internal events - including all-staff gatherings and organizational offsites - ensuring they are strategically purposeful, operationally seamless, and reflective of ActBlue's culture and values.
• Support external event programming for partner and customer audiences, contributing to experiences that advance ActBlue's relationships, brand, and mission.
• Develop event management standards, playbooks, and vendor relationships that enable consistent, high-quality execution across event types and audiences.
• Define success metrics for events and produce post-event analyses that capture ROI, stakeholder feedback, and lessons learned.
• Partner with Communications, Marketing, People & Culture, and senior leadership to ensure event content, logistics, and attendee experience align with organizational messaging and goals.
• Manage event budgets with rigor, negotiating contracts and vendor relationships to maximize impact within resource constraints.

Partner, Program Manager – Program Management & Events

• Develop understanding of the business environment and use that understanding to make informed decisions and drive results
• Define program goals and objectives for LADOTD modernization
• Develop project plans and schedules, including resource allocation, timelines, and budgets
• Lead cross-functional teams to deliver programs and projects on time and within budget
• Manage risks and communicate project status
• Ensure compliance with LADOTD and State standards
• Provide day-to-day support for ongoing processes
• Conduct ongoing evaluation and improvements for processes, providing data analysis support for the agency’s workload demands
• Manage risks and issues, and implement mitigation strategies as needed
• Communicate project status and progress to stakeholders, including senior management
• Collaborate with stakeholders and teams to ensure program and project goals are met
• Ensure compliance with program management processes and standards
• Provide ongoing evaluation and improvements for program management processes and practices

Application Program Manager

• Support the management of Fidelity’s High Risk Roles Program, including the annual identification of associates subject to the program requirements
• Oversee the facilitation of enhanced in-service background reviews of these associates
• Evaluate new and existing application access for program applicability
• Collaborate with colleagues from Risk, Background Investigations, Human Resources, Legal, and the Business on program-related matters
• Produce executive level reporting and presentations, including committee meeting materials
• Continuously enhance procedures to ensure effective and efficient implementation of the High Risk Roles Program
• Maintain and update the program dashboards using Tableau, Alteryx, SQL and identify ways to drive efficiency and automation

Senior Manager, Risk Program Management

• Works across Scrum Teams to identify and help prioritize formative and summative research opportunities and coordinates with internal stakeholders and external vendors to plan and enable research.
• Supports formation and maintenance of a continuous voice of customer and lean testing approach, including recruiting of research pool participants, and creates and maintains a view of results from research for team members and leaders.
• Collaborates with product, technology and business teams to inform intuitive and engaging customer experiences by planning and conducting research together.
• Champions design of experience enhancements informed using research data from across effective samples of patients and providers and participates in end-to-end product design by helping designers and other team members understand and apply research insights.
• Practices and defines formative and summative research methodologies, creating reusable, teachable frameworks and continuously teaching and mentoring designers and other stakeholders to multiply Banner’s ability to inform design with data.
• Supports clear rationale for research and truly meaningful new qualitative and quantitative insights into behaviors, needs and motivations, distilling findings into clearly articulated and actionable insights to influence the direction of research and continuous product design and definition.
• Advocates for the people Banner serves through human-centered design methodologies, leading and contributing along the double diamond process, informing framing of problems, ideation and definition of design intent that serves patient and provider needs and meets business objectives.
• Co-facilitates and contributes to Design Sprints to rapidly move from discovered needs to tested concepts and participates in Minimum Lovable Product, Lean Business Canvas and other processes to inform decisions with outcome-driven research insights, such as patients’ top Jobs to Be Done and Journey analysis.
• Coordinates selection of subscriptions and manage vendor relationships and contracts to ensure team members have tools needed to engage in research.

Senior Digital Product Design Research Program Manager

• Leads end-to-end programs spanning Day 1 (Service Delivery) through Day 2 (Service Assurance)
• Drives alignment across business, operations, and technology teams
• Owns program timelines, milestones, and deliverables
• Translates business requirements into clear, actionable technical requirements
• Acts as a bridge between technical and non-technical stakeholders
• Identifies gaps in current tools, processes, and workflows
• Ensures tools and systems are optimized to support operational execution
• Builds and maintains strong cross-functional relationships
• Leads difficult conversations with confidence
• Manages multiple initiatives simultaneously
• Demonstrates a hands-on, roll-up-your-sleeves approach
• Regular, consistent and punctual attendance

• Create and manage the master class schedule across all client locations
• Assign trainers to classes and arrange for qualified substitutes as needed to prevent disruptions
• Ensure all trainers are properly certified and compliant with Live 2 B Healthy standards
• Conduct regular site visits, class observations, and provide ongoing feedback and support
• Help recruit, interview, and onboard new trainers
• Coordinate initial training and ensure all new hires are fully prepared to lead classes independently
• Serve as the primary point of contact for communities regarding class times, schedule changes, and trainer assignments
• Monitor and support trainer performance, identify areas for improvement, and facilitate continuing education opportunities
• Serve as a backup instructor and fill in for classes when needed to maintain continuity of service

Fitness Program Manager

• Design, execute, and optimize cross-channel digital demand and brand campaigns.
• Develop data-backed digital campaign programming.
• Create quarterly and annual end-to-end media plans.
• Work with analytics team to refine audience segmentation.
• Manage internal and agency resources to execute paid social media campaigns.
• Deliver measurable lift in KPIs through iterative optimization.
• Work in tandem with marketing campaigns lead and product marketing managers.
• Communicate strategies and plans to internal and external stakeholders.

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