Vice President, Contact Center Program Management

skillventory - A Leading Talent Research Firm

VP, Contact Center Program Manager overseeing program delivery and alignment of technology and business objectives. Collaborating with teams to manage large-scale programs and drive decision-making across the organization.

Posted 6/16/2026full-timeMerrimack • Massachusetts, New Hampshire, North Carolina, Texas • 🇺🇸 United StatesLead💰 $130,000 - $264,000 per yearWebsite

About the role

Key responsibilities & impact

Delivering large, complex programs and workstreams
Developing and driving the program’s execution
Facilitating effective planning
Working with leaders to facilitate scope of work and prioritization
Developing program roadmaps and coordinating release plans
Managing dependencies, risks, and impediments for the program and escalating when needed
Facilitating strategic and tactical discussions as needed to achieve commitments and outcomes
Collaborating across multiple levels of the organization
Creating executive level communication for internal updates, effectively communicating complex ideas and providing recommendations when needed

Requirements

What you’ll need

Bachelor’s degree
12 years in program management, business leadership, and technology leadership roles
Proven experience leading large, complex programs that span multiple business units
Preferable to have experience with large-scale migration planning and execution

Benefits

Comp & perks

Comprehensive health care coverage and emotional well-being support
Market-leading retirement
Generous paid time off and parental leave
Charitable giving employee match program
Educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementlarge-scale migration planningprogram executionrisk managementdependency managementrelease planningstrategic planningtactical planning

Soft Skills

leadershipcommunicationcollaborationfacilitationproblem-solving

Certifications

Bachelor's degree