Program Manager II

Instacart

Program Manager II supporting cross-functional programs at Instacart. Driving strategic execution, portfolio management, and collaboration across commercial teams.

Posted 6/4/2026full-timeRemote • California, Colorado, Connecticut, District of Columbia, Hawaii, Illinois, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Texas, Vermont, Virginia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $122,000 - $155,000 per yearWebsite

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Hard Skills

program managementoperationsconsultingAI fluencyautomation platformsprocess improvementproject managementrisk identificationdependency trackingchange management

Soft Skills

communication skillsrelationship buildingconflict managementinfluence without authoritycritical thinkingdecision framingmulti-taskingproblem solvingstakeholder alignmentbusiness acumen

Tools & Technologies

AI toolsClaudeGeminiautomation workflowsknowledge management resourcesissue tracking systemsdocumentation toolsprocess standardization toolsproject trackersgo-to-market strategies

Industry Keywords

cross-functional initiativescommercial teamsEversightBrand Partnershipsscalable systemsoperating rhythmsworkstream coordinationprogram efficiencylaunch readinessstakeholder communications

About the role

Key responsibilities & impact

Contribute to programs that span multiple systems, including:
Developing of project plan and documentation as well as supporting cross functional work streams to ensure success of key business objectives
Flagging risk identification, dependency tracking, issue identification and change management on projects and programs
Utilizing AI tools, especially Claude and Gemini, and having a strong understanding on how to apply them to program management workflows, including synthesis, documentation, intake triage, stakeholder communications, and scalable process design.
AI-Driven Process Design & Scale: have the ability to design and scale programs using AI tools to reduce manual work, improve consistency, and increase speed to execution
Help identify and escalate issues across systems where ownership is distributed
Drive cross-functional program accountability on behalf of Brand Partnerships and other commercial teams, ensuring critical deliverables are clearly owned, prioritized, and executed against business outcomes
Support automation development of:
Knowledge management resources
Issue tracking and escalation workflows
Documentation and process standardization
Track program health, risks, and dependencies
Ensure stakeholders have clear updates and visibility into progress
Proactively surface blockers and support resolution
Own the design, and continuous improvement of process & programs to support commercial goals
Drive alignment with cross-functional team OKRs, roadmaps and prioritizations
Assist in planning and executing go-to-market strategies for product launches and partnerships
Track launch readiness, dependencies, and key milestones
Partner with Brand Partnerships and Enablement teams to support execution in-market
Create automation workflows that foster visibility across teams
Help identify gaps in process, ownership, and alignment
Contribute to building frameworks, trackers, and operating rhythms
Support prioritization and coordination across multiple workstreams
Support development of repeatable processes, templates, and tools
Help streamline workflows and reduce manual effort
Contribute to improving how teams collaborate and execute
Ability to work cross-functionally with many teams and multi-tasks with a sense of urgency
Identifying and pulling together cross-functional teams necessary to successfully launch projects & programs
Work with cross-functional stakeholders to understand key pain points and opportunities when brought into a project or program
Support end-to-end execution of high-impact initiatives across Commercial teams, Eversight and Brand Partnerships
Translate business goals into clear timelines, deliverables, and execution plans
Coordinate across cross-functional stakeholders to ensure alignment and progress

Requirements

What you’ll need

5–7+ years of experience in program management, operations, consulting, or related roles
Demonstrate AI fluency using LLMs and/or automation platforms to streamline workflows and improve program efficiency
Experience supporting cross-functional initiatives
Excellent written and verbal communication skills, with experience keeping stakeholders informed and aligned
Ability to manage multiple priorities in a fast-paced environment
Ability to translate complex technical and operational problems into clear, actionable recommendations for diverse stakeholders
Strong decision-framing skills, including the ability to surface tradeoffs and guide teams toward alignment
Proven ability to build relationships, manage conflict, and influence cross-functional partners without direct authority
Track record of improving processes, solving problems, and building scalable systems that reduce friction
Strong program and project management toolkit, with ability to apply best practices based on program needs
Critical thinking skills, with ability to identify risks, dependencies, and opportunities across programs
Ability to manage competing priorities, communicate tradeoffs, and focus on highest-impact work
Strong business acumen and ability to connect program execution to revenue, customer outcomes, and business goals
Experience leading through change and helping teams adopt new processes, tools, and ways of working.

Benefits

Comp & perks

Instacart provides highly market-competitive compensation and benefits in each location where our employees work.
Offers may vary based on many factors, such as candidate experience and skills required for the role.
Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants.