Program Manager

• Gestión de Proyectos, Programas y Stakeholders. Coordinar el alcance de los proyectos directamente con el Product Manager y colaborar en la definición de presupuestos y control de costos. Gestionar el cronograma, el progreso oportuno de las iniciativas, la mitigación de riesgos y el uso eficiente de los recursos asignados. Mantener comunicación proactiva sobre el estado del proyecto y sus entregables con todas las partes interesadas, gestionando expectativas y alineación estratégica.
• Liderazgo Ágil y Coaching. Guiar al Scrum Team para enfocarse en la creación de incrementos de alto valor que cumplan rigurosamente con la Definición de Terminado (Definition of Done). Remover barreras y bloqueos entre los stakeholders y los equipos de desarrollo, promoviendo la autogestión y la funcionalidad cruzada. Desempeñar el rol de Scrum Master para los equipos que utilicen este marco, asegurando la efectividad de todos los eventos y ceremonias. Actuar como Agile Coach, proporcionando orientación en la adopción de metodologías y fomentando un ambiente de mejora continua e innovación.
• Métricas, Herramientas y Transformación Organizacional. Implementar sistemas de medición y crear dashboards o reportes ejecutivos para el seguimiento transparente del progreso. Optimizar flujos de trabajo digitales y colaborar con el Product Manager en la aplicación de técnicas para una mejor gestión del Product Backlog. Evangelizar e impulsar la agilidad a través de capacitaciones, liderando iniciativas de transformación organizacional para elevar la madurez operacional.

Agile Program Manager

• Manage Forecasting & Ordering capacity needed for NPI programs
• Analyze and report cycle-over-cycle demand changes for Cloud Mass Market, Enterprise, and Infrastructure demand. Provide key customer level insights across these categories for relevant stakeholders.
• Build and improve reporting sources and dashboards based on analysis.
• Conduct demand & supply management hygiene (including attenuation & judgment), strategize on a roadmap to mitigate hygiene risks, and implement necessary solutions to drive forecast accuracy.
• Partner with cross-functional teams to update critical customer demands.
• Support key demand workstreams, including process and system improvements.
• Manage and track demand related program milestones, timeline, and overall deliverables.
• Leverage metrics and KPIs to enhance and improve demand & supply management space.

Project & Program Management III

• Manage specific programs within our corporate objectives, managing key metric reporting & insights, and others that span cross functionally and require CEO level visibility.
• Manage the company roll up, down and reporting of key objectives - driving alignment and transparency.
• Drive our corporate communication cadence of weekly, monthly, quarterly, half and annual highlights. This includes curating content, creating drafts and ensuring consistency of our disciplined communication cadence.
• Program lead our monthly extended leadership team Ops Review - setting the agenda, ensuring materials are created on time, and managing follow up items from the review meeting.
• Help set up and manage a regular cadence for the CEO to have customer and partner calls, capturing and following up on action items from these meetings.
• Facilitate an ongoing CEO outreach to employees through virtual coffee, round table sessions and skip level 1:1s, prompting key topics for discussion, capturing employee sentiments and following up on action items or opportunities identified.
• Drive the cross functional preparation for our Board meetings, managing the agenda and materials.

Executive Program Manager – Founder/CEO Initiatives

• Lead strategic Global Success programs from intake through execution, launch, and stabilization
• Build and manage detailed program plans, milestones, dependencies, risks, and deliverables
• Drive alignment across stakeholders in Global Success, IT, BizApps, analytics, and other partner teams
• Establish governance, communication cadence, and executive-ready status reporting for programs in flight
• Ensure programs are delivered on time, within scope, and aligned to business goals
• Partner with stakeholders to identify operational pain points, process gaps, and transformation opportunities
• Gather and document business requirements, workflows, user stories, and acceptance criteria
• Lead initiatives that improve service delivery effectiveness, operational efficiency, and user experience
• Support process standardization, business readiness, and change adoption across teams
• Lead programs involving Global Success systems and platforms, including Salesforce Service Cloud and related business applications
• Partner with technical teams on system enhancements, integrations, configuration changes, and release planning
• Support implementation of capabilities such as case management, knowledge workflows, automation, reporting, and dashboarding
• Communicate clearly with audiences at multiple levels, including leadership and end users
• Define success metrics, business outcomes, and post-implementation measures for each program

Support Program Manager

• Define and own the product vision, strategy, and roadmap aligned with business objectives.
• Gather and prioritize business requirements from stakeholders, customers, and market research.
• Convert requirements into clear user stories, acceptance criteria, and product backlog.
• Work closely with engineering, UX/UI, QA, and DevOps teams to ensure timely and high‑quality delivery.
• Lead Agile/Scrum ceremonies including backlog grooming, sprint planning, and retrospectives.
• Drive product launches, validating readiness across technology, operations, and stakeholders.
• Monitor product performance using KPIs, metrics, and customer feedback, and drive continuous improvements.
• Manage dependencies, risks, and trade‑offs across multiple workstreams.
• Act as the primary point of contact for product‑related decisions and stakeholder communications.
• Ensure compliance with organizational standards, security, and regulatory requirements (as applicable).

• Develop & manage Patient Support Programs E2E.
• Mapping and understanding patient journeys to identify leverage points that limit patient´s ability to access to diagnosis & innovative treatments. ​
• Negotiating and reaching agreements to implement proposed solutions in a sustainable manner, for both, Novartis and the HC system.​
• Co-creating and implementing innovative & sustainable solutions that enhance system´s capabilities to overcome access barriers.​
• By ensuring that the innovative solutions developed by Novartis truly respond to unmet needs identified within the patient journey and enable patients to access our solutions with comprehensive risk management.
• By leading E2E projects in selected accounts and ensure successful implementation / value delivery & strongly lead by influence among cross-funcional Novartis´teams to achieve these objectives.

Patient Support Program Manager

• The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery.
• Projects often involve network, server, or software implementation and upgrades, and PC deployment.
• The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments.
• The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints.
• Projects may vary in number, size and complexity.
• Applies company policies and procedures to resolve a variety of issues.
• Works on problems of moderate scope.
• Receives general instructions on routine work and detailed instructions on new projects.
• Manages multiple, cross-functional and technical projects.
• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.
• Responsible for managing/tracking program milestones, timeline, and overall deliverables.
• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc.
• Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management.
• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates.
• Participate in internal process improvements; remove gaps, across multiple teams and functions.
• Ensure risks are accounted for and provide risk mitigation strategies.
• Be a point of contact for vendor partners and internal stakeholders.
• Coordinate and assist with regularly scheduled meetings with core teams.
• Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes.

Project & Program Management II

• Definir y gobernar el roadmap estratégico del dominio financiero, colaborando activamente con el negocio y las áreas de control.
• Liderar la gestión integral y ejecución de múltiples programas estratégicos (6 programas) asegurando que las entregas cumplan con el tiempo, la calidad, el valor de negocio y la excelencia operativa esperados.
• Actuar como punto de contacto (SPOC) entre el equipo de Finanzas, quienes fungen como Service Owners y Agile Owners.
• Coordinar el desarrollo de soluciones tecnológicas, incluyendo APIs, sistemas core financieros y requerimientos normativos o regulatorios.
• Garantizar el cumplimiento estricto en áreas críticas como compliance, auditoría, ciberseguridad y arquitectura empresarial.
• Identificar, gestionar y mitigar oportunamente riesgos, dependencias y bloqueos entre las diferentes iniciativas del portafolio.

Program Manager – Engineering Partner

• Own and manage program and project initiatives from planning through execution and follow-up.
• Coordinate initiatives across global, distributed teams, aligning stakeholders across time zones and priorities.
• Lead team engagement, learning, and development activities that improve collaboration and effectiveness.
• Identify opportunities to improve team processes, efficiency, and overall experience.
• Define and track simple success metrics and share progress with leadership.
• Establish regular engagement rhythms such as all-hands meetings, retrospectives, and feedback loops.
• Support recognition, visibility, and internal communication efforts that reinforce team connection and impact.
• Partner closely with leadership to translate team feedback into actionable improvements.

See all jobs on JobTailor