Program Manager

• Review and pressure test key decisions to ensure the financial accountability of major projects
• Acts as an advisor to department leadership regarding projects, tasks, and operational workflows
• Support and review work product of analysts on team
• Lead and oversee complex, interdependent projects aligned with strategic priorities

Financial Portfolio Administration Program Manager

• Leads and oversees the design of population health strategy initiatives and programs to improve care coordination and health outcomes including developing efficiencies in programs (clinical and non-clinical)
• Works alongside senior leadership to monitor the effectiveness of care and identifying areas for process improvement to manage costs and to comply with federal and state regulations
• Collaborates closely with project team members, business owners and sponsors to develop, implement and monitor initiatives that can improve member health outcomes, reduce provider administrative burden, and/or reduce medical or operational expense through a variety levers, including clinical workflow innovation, operational efficiency, prior authorization management, and AI-enabled care
• Leads the development of population health strategies focused on advancing care coordination, improving health outcomes, and increasing program efficiency
• Gathers input from across the enterprise, division, community, members and through competitive intelligence to identify opportunities, assess needs and develop strategic design of solutions
• Ensures alignment of solutions across the enterprise
• Develops business cases, strategy concept designs and program requirements
• Serves as a subject matter expert, routinely briefing leaders and key stakeholders on program goals and initiatives
• Develops project plans and recommendations in support of compliance objectives and leads implementation
• Tracks and reports on the status of projects
• Assesses project risks, develops mitigation and contingency plans
• Identifies analyzes and understands target audiences and their specific program needs
• Develops and deploys marketing strategy to increase member engagement in maternal health programs
• Leads vendor identification, evaluation, selection and contract negotiations for new vendor relationships
• Works with senior leadership team to support clinical initiatives and/or programs are in accordance with National Committee for Quality Assurance (NCQA) guidelines, state mandates, and/or government contract requirements
• May work across multiple Line of Business and states to encompass program needs into population health strategies
• Establishes and monitors performance metrics and goals for assigned programs, including process measures, outcomes measures, financial measures and methodologies for implementing programs
• Documents and presents program results through operational reports, outcomes studies and presentations
• Owns and makes needed decisions to ensure the successful resolution of issues within the program to achieve milestones and program deliverables
• Incorporates evaluation planning into the overall strategy
• Establishes key performance indicators for programs, including process measures, outcomes measures and financial measures
• Ensure program is designed in such a way that these metrics can be collected and monitored

Senior Project/Program Manager

• Manage an active pipeline of custom program opportunities to meet annual sales goals.
• Collaborate with the Institutional Relations team to generate new program leads and secure new institutional partnerships.
• Build relationships with partners by understanding their needs and objectives and delivering strong customer service.
• Collaborate with international teams to draft program budgets, create program proposals, and write contracts.
• Manage the pre-departure planning and preparation process with partners and CIEE staff.
• Engage in CIEE and industry conferences and events to sell and promote CIEE’s Custom Programs.
• Assist with special projects and other tasks as necessary to ensure smooth operation of Custom Programs.

Program Manager – Custom Program

Program Manager, Custom Program

• Own full-cycle recruiting for data center technical and operational roles, including Data Center Technicians, Data Center Engineers, Chief Engineers, Assistant Data Center Managers, Data Center Managers, and other site-based operations roles.
• Proactively source passive talent through direct outreach, referrals, trade schools, and community partnerships.
• Execute high-volume and specialized recruiting efforts while maintaining quality and speed.
• Lead staffing programs aligned to site build-out, expansion, and steady-state operations.
• Manage and execute hiring plans, timelines, and staffing deadlines tied to business readiness milestones.
• Track recruiting metrics such as time-to-fill, pipeline health, and hiring velocity and adjust strategy as needed.
• Serve as the primary talent advisor to site leadership, operations managers, and HR partners.
• Partner closely with hiring managers to define role requirements, interview processes, and hiring decisions.
• Build and maintain relationships with trade schools, vocational programs, local colleges, workforce development agencies, and external recruiting partners.
• Represent the company at job fairs, hiring events, community events, and educational partner engagements.
• Directly manage and mentor at least one recruiter, providing guidance on sourcing strategies, prioritization, and execution.
• Coordinate and manage agency or RPO partners as required to meet site hiring demands.

Talent Acquisition Program Manager, South Region

• Lead complex, cross-functional programs with high business impact
• Own planning, governance, risk management, stake-holder alignment, and execution tracking
• Partner with senior leaders to translate strategy into actionable programs
• Lead and manage program activities to ensure timely and successful completion, providing strategic direction and oversight
• Establish operational objectives and work plans and delegate assignments as appropriate
• Develop and maintain comprehensive program plans, including scope, timelines, and resource allocation, ensuring alignment with organizational goals
• Implement strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results
• Oversee the execution of multiple complex projects, ensuring they are aligned with program goals and objectives
• Manage interdependencies and integration across projects, ensuring seamless coordination and delivery
• Create scalable mechanisms, templates, rhythms, and operating models for program execution
• Communicate clearly with executives, business owners, and technical teams
• Establish and monitor key performance indicators to measure program success
• Use these metrics to drive performance improvements and ensure program objectives are met
• Regularly review and adjust critical metrics to align with evolving program goals
• Implement quality assurance processes to ensure that project deliverables meet the required standards and specifications
• Capture and share lessons learned and best-practices across projects to promote continuous improvement and knowledge sharing within the organization
• Establish a knowledge repository for future reference
• Address and resolve conflicts that arise within the program, ensuring that issues are managed effectively and do not impact program success
• Implement conflict resolution strategies to maintain a collaborative work environment
• Develop and deliver comprehensive program reports to senior management, providing insights into program performance, risks, and opportunities
• Ensure transparency and accountability in program reporting
• Encourage innovation within the program, identifying opportunities for process improvements and implementing new approaches to enhance program outcomes
• Foster a culture of continuous improvement and innovation
• Provide training and development opportunities for project managers and coordinators, ensuring they have the skills and knowledge needed to succeed
• Mentor and guide junior program managers to build a strong talent pipeline
• Serve as a thought-leader in program management, contributing to the development of best-practices and standards with the COE and portfolio management office
• As appropriate, manage relationships with external vendors and suppliers, ensuring that their contributions align with program goals and deliver value to the organization
• Negotiate contracts and manage vendor performance
• Identify and manage program risks, interdependencies, and develop and implement mitigation strategies
• Monitor the status of risks throughout the program and inform key audiences
• Conduct regular risk assessments and update risk management plans
• Manage program budgets and financial forecasts, ensuring cost-effectiveness and alignment with financial goals
• Monitor financial performance and make necessary adjustments
• Ensure adherence to budgets and financial targets.
• Partners closely with our change management leaders/practitioners to align on change management deliverables needed to drive adoption and readiness

Strategic Program Manager II

• Develop understanding of the business environment and use that understanding to make informed decisions and drive results
• Define program goals and objectives for LADOTD modernization
• Develop project plans and schedules, including resource allocation, timelines, and budgets
• Lead cross-functional teams to deliver programs and projects on time and within budget
• Manage risks and communicate project status
• Ensure compliance with LADOTD and State standards
• Provide day-to-day support for ongoing processes
• Conduct ongoing evaluation and improvements for processes, providing data analysis support for the agency’s workload demands
• Manage risks and issues, and implement mitigation strategies as needed
• Communicate project status and progress to stakeholders, including senior management
• Collaborate with stakeholders and teams to ensure program and project goals are met
• Ensure compliance with program management processes and standards
• Provide ongoing evaluation and improvements for program management processes and practices

Application Program Manager

• Manage, plan, design, and develop multiple, larger and/or more complex programs on an enterprise level.
• Provide full end to end program management including strategic planning, needs analysis, content development, program design, implementation, administration and monitoring, data analysis and program evaluation, budget management and vendor selection and vendor/contract management.
• Coordinate interdepartmental functions to minimize delays; work with program/project team members on a regular basis to review deliverables and ensure deadlines are met.
• Identify, analyze and understand target audiences and their specific program needs.
• Develop overall program plan and create high-level plans to guide detailed planning at the component level.
• Establish and monitor performance metrics and goals for programs, including process measures, outcomes measures and financial measures.
• Document and present program results through operational reports, outcomes studies, presentations and publications.

Principal Project/Program Manager

• Works across Scrum Teams to identify and help prioritize formative and summative research opportunities and coordinates with internal stakeholders and external vendors to plan and enable research.
• Supports formation and maintenance of a continuous voice of customer and lean testing approach, including recruiting of research pool participants, and creates and maintains a view of results from research for team members and leaders.
• Collaborates with product, technology and business teams to inform intuitive and engaging customer experiences by planning and conducting research together.
• Champions design of experience enhancements informed using research data from across effective samples of patients and providers and participates in end-to-end product design by helping designers and other team members understand and apply research insights.
• Practices and defines formative and summative research methodologies, creating reusable, teachable frameworks and continuously teaching and mentoring designers and other stakeholders to multiply Banner’s ability to inform design with data.
• Supports clear rationale for research and truly meaningful new qualitative and quantitative insights into behaviors, needs and motivations, distilling findings into clearly articulated and actionable insights to influence the direction of research and continuous product design and definition.
• Advocates for the people Banner serves through human-centered design methodologies, leading and contributing along the double diamond process, informing framing of problems, ideation and definition of design intent that serves patient and provider needs and meets business objectives.
• Co-facilitates and contributes to Design Sprints to rapidly move from discovered needs to tested concepts and participates in Minimum Lovable Product, Lean Business Canvas and other processes to inform decisions with outcome-driven research insights, such as patients’ top Jobs to Be Done and Journey analysis.
• Coordinates selection of subscriptions and manage vendor relationships and contracts to ensure team members have tools needed to engage in research.

Senior Digital Product Design Research Program Manager

• Manage framework for multiple related projects submission, review, vetting with key functional stakeholders
• Partner with senior leadership representatives to review and confirm strategic and financial alignment
• Direct and manage project managers and others within a program
• Assure appropriate communication and coordination with business sponsors, program or project owners and project team members
• Organize and lead quarterly ad-hoc sessions to provide program and project information to the Steering Committee
• Responsible for charters, schedules, and business cases
• Provide guidance and expertise in issue management and resolution
• Partner with cross-functional teams to align on processes, budgets, and other data
• Identify and implement process improvement needs

• Create and manage the master class schedule across all client locations
• Assign trainers to classes and arrange for qualified substitutes as needed to prevent disruptions
• Ensure all trainers are properly certified and compliant with Live 2 B Healthy standards
• Conduct regular site visits, class observations, and provide ongoing feedback and support
• Help recruit, interview, and onboard new trainers
• Coordinate initial training and ensure all new hires are fully prepared to lead classes independently
• Serve as the primary point of contact for communities regarding class times, schedule changes, and trainer assignments
• Monitor and support trainer performance, identify areas for improvement, and facilitate continuing education opportunities
• Serve as a backup instructor and fill in for classes when needed to maintain continuity of service

Fitness Program Manager

• Serve as a trusted advisor to Sales, Customer Success, Partner, and Product leadership, aligning enablement strategy with business priorities and revenue objectives.
• Build and execute partner enablement frameworks that accelerate partner onboarding, competency development, and co-selling effectiveness at scale.
• Design, build, and scale enablement programs across sales, customer, partner, and technical audiences using diverse delivery methods (live virtual, self-paced digital, in-person workshops, certifications, etc.) that drive product adoption, reduce time-to-value, and support expansion opportunities.
• Own end-to-end program roadmaps, project plans, stakeholder management, and cross-functional coordination.
• Maintain clear documentation, intake processes, and governance frameworks.
• Develop and manage comprehensive technical certification programs that validate competency, drive adoption, and differentiate our go-to-market motion.
• Leverage AI tools and technologies to enhance instructional design, personalize learning experiences, automate content creation, and improve program management efficiency.
• Define success metrics, build reporting frameworks, and continuously measure program effectiveness.
• Use analytics to optimize content, identify gaps, and demonstrate ROI.
• Stay current on enablement best practices, emerging technologies (especially AI in learning), and industry trends. Bring innovative approaches to our enablement practice.

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