Program Manager

• Provides leadership within the team
• Works closely with the FSO team
• Ensures operational objectives are implemented and executed effectively
• Maintains headcount management within the FSO team
• Delivers operational insights and leadership
• Proactively collaborates with cross-functional teams within the region and at headquarters
• Ensures that specific project and program objectives are defined
• Ensures compliance with company policies
• Spearheads the research and development of new technologies

Field Service Organization Central Operations Director, Non-Technical Project/Program Director

• You will own multi-million-dollar capital expenditure (CapEx) budgets, negotiate with external automation and general contractors, and ensure aggressive timelines match our hyper-growth trajectory.
• You will pioneer the integration of advanced automation (e.g., AS/RS, robotics, complex conveyor systems) to radically maximize density and throughput.
• You will lead complex layout overhauls utilizing advanced CAD/SketchUp modeling integrated with predictive data analytics.
• You will establish robust engineering metrics, predictive throughput models, and centralized Power BI/SQL frameworks.
• You will manage high-value vendor relationships, negotiate service-level agreements (SLAs), and foster cross-functional alignment to mitigate deployment risks.

Senior Program Manager – Industrial Engineer

• Serve as primary liaison with Government stakeholders.
• Manage project schedule, budget, risks, and deliverables.
• Lead Agile delivery teams.
• Coordinate modernization, migration, testing, deployment, and operations.
• Prepare executive briefings and status reports.
• Ensure compliance with federal standards and contract requirements.
• Manage overall contract performance
• Develop and maintain the Project Plan within 10 days of award
• Lead weekly status meetings and reporting
• Manage schedule, risks, budget, resources, and deliverables
• Coordinate stakeholder engagement and approvals
• Oversee discovery, design, development, testing, deployment, and sustainment
• Coordinate with client leadership and cybersecurity teams
• Manage subcontractors and cloud providers

• Oversee day-to-day BSA/AML/OFAC operations, including workload allocation, SLA adherence, regulatory timelines, and team performance.
• Manage transaction monitoring, alert review, SAR and CTR filings, OFAC/sanctions screening, IRS reporting, and 314(a)/(b) processes, ensuring accuracy, timeliness, and escalation of potential risks.
• Conduct QA/QC reviews of BSA work products, maintain integrity of BSA systems and data sources, and partner with IT/data teams to resolve issues.
• Lead and support BSA/AML/OFAC risk assessments, risk and control self-assessments (RCSA), and development of controls to mitigate identified and emerging risks.
• Serve as liaison for regulatory exams, internal audit, and DFS 504 certification; coordinate responses to findings and ensure timely remediation.
• Develop and update BSA/AML/OFAC policies, procedures, and training programs to ensure ongoing regulatory compliance and team readiness.
• Support execution of the BSA/AML program, including system implementations, vendor management, risk scoring methodologies, and third-party due diligence.
• Manage BSA-related projects, including system enhancements, product/service launches, onboarding initiatives, UAT/test plan development, and pilot execution.
• Create and deliver metrics, dashboards, and reporting for leadership, governance forums, and the Board; identify trends, risks, and performance gaps.
• Maintain deep knowledge of BSA/AML/OFAC regulations and emerging risks; provide guidance, interpretation, and recommendations to leadership.
• Serve as a key liaison across Compliance, Risk, IT, and business partners to support program execution and continuous improvement.
• Perform special projects, and additional duties and responsibilities as required.

AVP/BSA Program Manager

• Lead Complex Employee Relations Cases: You’ll manage high-risk and sensitive employee relations matters, guiding investigations and resolutions with care, objectivity, and sound judgment.
• Advise and Support Leaders: You’ll partner with leaders to navigate employee concerns, corrective actions, separations, and workplace challenges, helping them make confident, informed decisions.
• Drive Fair & Consistent Practices: You’ll ensure the corrective action process is applied consistently and equitably, collaborating with leaders, employees, and Legal to uphold standards.
• Serve as a Trusted Expert: You’ll be the go-to resource for employee relations guidance, helping teams work through complex escalations and decisions.
• Design & Improve Programs: You’ll lead the evolution of employee relations and HR compliance programs, continuously refining policies, frameworks, and processes to meet organizational needs.
• Strengthen Compliance: You’ll design and manage compliance programs that align with federal, state, and local regulations—ensuring BECU stays ahead of risk.
• Manage External Responses: You’ll oversee responses to agencies and third parties (e.g., EEOC, FLSA, FMLA), including drafting clear, effective communications.
• Partner with Legal: You’ll collaborate closely with internal and external counsel to support employment-related matters such as audits, hearings, and litigation.
• Coordinate Case Strategy: You’ll act as a liaison with Legal, ensuring documentation, research, and case strategies are complete and aligned.
• Consult on Employment Law: You’ll guide PBPs and leaders on key regulations such as ADA, wage and hour laws, and leave management.
• Monitor Regulatory Changes: You’ll stay ahead of evolving laws and trends, recommending updates that keep BECU compliant and competitive.
• Ensure Audit Readiness: You’ll oversee records management and documentation, maintaining accuracy and readiness for audits or reviews.
• Identify Risks & Trends: You’ll analyze patterns in employee relations and compliance to proactively address issues and strengthen organizational health.
• Enhance Processes & Tools: You’ll continuously improve workflows and tools, making ER and compliance processes more efficient and effective.
• Collaborate Across Teams: You’ll work cross-functionally with PBPs, leadership, and stakeholders to align practices and drive consistency.
• Support Additional Needs: You’ll contribute wherever needed, taking on additional responsibilities that support team and organizational success.

Senior Employee Relations & Compliance Program Manager

• Provide end-to-end project management for IP on custom processors
• Align IP needs of the Business Unit with current & future IP offerings from internal and external sources
• Facilitate on-time licensing and acquisition of IPs and associated collateral
• Confirm that IP validation plans & reports comply with qualification and customer requirements
• Drive IP portion of all reviews and checkpoints to ensure IP quality and delivery during product lifecycle process
• Drive IP issue analysis and resolution
• Conduct quality-related initiatives with respect to IP, including continuous improvement projects

Principal Engineer – IP Program Management

• Coordinates and advances initiatives related to the 340B drug pricing program (340B program) in support of health system partners served by Lumicera Health Services.
• Supports the development and execution of program strategies, managing day-to-day coordination of initiatives.
• Prepares materials and insights for partner engagement, contributing to implementation of program improvements.
• Engages health system partner stakeholders at operational and management levels to support program implementation, alignment, and ongoing optimization efforts.
• Develops structured project plans, status tracking, and reporting tools that support visibility into program performance.
• Synthesizes program performance data and financial outputs into actionable insights that inform operational and program-related decision-making.

Program Manager, 340B Optimization

• Lead, coach, and develop a team of Content Writer/Editors based across global locations.
• Co-own the knowledge base content strategy for frontline employees, ensuring agents can quickly find accurate, up-to-date information that improves resolution speed and customer satisfaction.
• Identify and solve for gaps and emerging needs in knowledge management program and process capabilities, including evaluating opportunities to leverage AI-powered content and search tools.
• Drive go-to-market program, project, and process management for content and knowledge management across Operations customer service, aligning tools and approach across teams.
• Elevate teams' knowledge and expertise in the use of project management methodologies and tools within your functional area.
• Assess the success and impact of the knowledge base and content programs through data analysis and stakeholder feedback, then drive continuous improvement in outcomes.
• Build a roadmap, prioritize initiatives, and coordinate across cross-functional teams to deliver on strategic objectives.
• Routinely review key milestones with senior leaders. Troubleshoot major roadblocks and delays autonomously.

Manager I, Content Program Management

• Lead core teams and conduct regular project meetings
• Supervise assigned deliverables, develop timelines, and provide project updates and reports to senior leadership
• Guide the development, validation, translation, and implementation of assays
• Work closely with the clinical laboratory, R&D, sales, marketing, regulatory affairs, and external partners to define project deliverables
• Identify potential risks and issues, along with developing effective mitigation strategies
• Maintain clear communication lines with all team members, providing regular updates on project status and achievements

Staff Program Manager – Transplant Diagnostics

• Lead the maintenance and evolution of the National Safety Standards (NSS) that apply to the OB system in the US
• Oversee and support Schools in meeting OBUSA Safety Objectives and the NSS, so Schools have clear expectations, actionable feedback, and support for continuous improvement
• Lead the review of School safety performance during Charter Reviews and monitor compliance with the NSS throughout the OB system in the US
• Consult with Schools regarding the efficacy of their safety management systems
• Analyze and identify safety trends in order to establish avoidance and mitigation plans for the OB system in the US, translating findings into actionable recommendations that strengthen mitigation and decision-making
• Chair the National Safety Directors Committee (NSDC), convening periodic calls and coordinating the annual NSDC conference to strengthen alignment, share leading practices, and advance system-wide safety learning
• Work with the Chair of the Safety Committee of the OBUSA Board (SCB) to prepare the agenda for quarterly SCB calls and bi-annual calls with the School Safety Committee Chairs
• Represent safety on the Board Risk Management Committee
• Supervise the Safety and Program Manager.
• Lead the OBUSA Crisis Response Team and assist in the management of OBUSA resources during critical incidents
• Support incident response at Schools, and interface with the crisis communication consultant as required
• Lead the development and maintenance of OBUSA’s incident investigation methodology and procedures
• Work with Schools and OBUSA Risk Management Counsel to provide oversight of significant incidents
• Lead incident investigations in collaboration with individual Schools as required
• Review and approve New Program Plans, ensuring appropriate risk management procedures and alignment with our mission and Theory of Change (TOC)
• Support the administration and implementation of nationally aligned program models throughout the OB system in the US
• Support access and belonging principles across the student course experience, including program admissions and safety, to expand participation, strengthen belonging, and improve outcomes for marginalized and underrepresented groups.

Safety and Program Director

• Reporting to the Executive Director of Revenue Integrity (RI), the Lead Director – Revenue Integrity (Medicaid) is responsible for driving segment-level performance across Medicaid risk adjustment and revenue integrity initiatives.
• Leads strategic program execution, performance management, and data-driven decision-making to ensure complete, accurate, and compliant revenue capture in a highly matrixed environment.
• Partners closely with enterprise, regional, and market stakeholders to identify performance risks, implement scalable solutions, and improve outcomes across Medicaid markets.
• Plays a critical role in advancing performance office governance, optimizing program effectiveness, and ensuring alignment with enterprise revenue integrity strategy.

Medicaid Risk Adjustment Lead Director

• Lead end-to-end integration and execution of complex R&D programs aligned with the company’s global technology and product roadmap
• Drive cross-functional collaboration across engineering, manufacturing, operations, and business teams to deliver strategic, multi-disciplinary initiatives
• Scale R&D initiatives from localized or site-specific efforts into globally coordinated programs supporting technology advancement and operational alignment
• Serve as the primary integration lead for high-priority, company-critical R&D programs involving multiple technologies, applications, and process nodes
• Establish program structures, priorities, timelines, and communication cadences to ensure alignment, accountability, and execution across globally distributed teams
• Partner closely with technical leadership to align innovation priorities with long-term business and technology objectives
• Apply deep systems-level technical expertise to integrate complex engineering efforts across multiple functional disciplines
• Actively contribute to hands-on engineering and R&D activities to accelerate technical problem solving, integration efforts, and project execution
• Identify technical risks, dependencies, and integration challenges while driving solutions in fast-paced, high-complexity environments

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