Product Specialist

• Develops and leads the implementation of technical training programs tailored to the needs of the underwriting team, with a focus on product-specific knowledge.
• Support the development, implementation, and ongoing refinement of underwriting strategy, guidelines, and product frameworks to ensure profitable growth and consistent risk selection.
• Leads and facilitates engaging and effective training sessions, ensuring that all underwriters understand and can apply product-specific underwriting guidelines.
• Updates training materials to reflect changes in underwriting guidelines, regulatory requirements, industry best practices, and product features.
• Develop and enhance Alternative Markets insurance products through the design and maintenance of proprietary forms, rates, rules, endorsements and coverage solutions that support divisional objectives, profitable growth, and competitive differentiation.
• Design and implement innovative insurance solutions tailored to specialty programs and niche markets aligned with underwriting objectives, market demands, and the Alternative Markets risk appetite.
• Provides regular feedback and coaching to underwriters based on assessment results, leading to measurable improvements in performance.
• Collaborates with underwriting leadership, product development teams, subject matter experts, and other stakeholders to identify training needs and develop innovative and tailored training solutions.
• Partner with business and technology teams to implement product enhancements, underwriting changes, forms, rates, and system functionality while ensuring consistent business operations.
• Ensures all training initiatives adhere to and exceed industry standards and regulatory expectations.
• Performs other duties as assigned.

Senior Underwriting Product Specialist – Alternative Markets

• Support the development of emerging technologies (e.g., LIDAR, UWB) from engineering tests to innovation solutions
• Educate customers and Global Branches on new technology solutions
• Coordinate projects and prepare resources to support customers
• Communicate technical concerns and project updates
• Oversee installation of technology solutions
• Provide troubleshooting assistance for local service teams
• Stay abreast of industry trends
• Record customer experiences and project milestones
• Present updates to Management
• Assist Sales, Engineering, Marketing and Service with customer-facing strategies
• Drive adoption of industry 4.0 technologies through effective change management.

Product Specialist – Automation & Emerging Technologies

• Take Ownership: Own the roadmap and lifecycle for your area, starting with integrations and the API partnerships that drive quoting reach.
• Manage Complexity: Break down abstract business goals into actionable technical requirements, and operate with confidence when priorities shift and direction is ambiguous.
• Data-Driven Decisions: Define success metrics (KPIs) for your products and use data to prioritize.
• Leadership: Act as the primary product lead for a development team and its stakeholders, with the credibility to direct the work and be taken seriously.
• Agile Management: Manage backlogs, roadmaps, and planning, and ensure the team has a steady stream of "ready" work.
• Quality Control: Ensure the output meets the quality standards expected by our users and stakeholders.

Senior Product Management Specialist

• Perform engineering product data change control activities that are critical to the integrity of our manufacturing processes.
• Collaborate closely with Engineering and Manufacturing teams to maintain system part information, drawings, manufacturing routings, and engineering documentation, while building a strong foundation in change management.
• Maintain effective controls and tracking of configuration management records using identified systems for critical engineering data including parts, specifications, drawings, documentation and manufacturing routings.
• Work with engineering, manufacturing, and other functions to ensure changes are documented correctly.
• Review changes for completeness, correctness, and proper authorizations, then perform system updates.
• Perform configuration audits and document results.
• Provide training to process participants to facilitate effective configuration management processes and procedures, as needed.
• Provide documentation writing and editing support, as needed.
• Maintain a working knowledge of the Silfex Quality Management System and properly apply Quality Procedures and Operating Procedures.

Product Configuration Management Specialist

• Execute product authoring, maintenance, enrichment, publication, and retirement activities throughout the product lifecycle
• Support assortment growth initiatives by onboarding and enriching new products, supplier assortments, and expanded product lines
• Acquire, validate, normalize, enrich, and maintain product information from suppliers, manufacturers, data aggregators, AI-generated content, and internal sources
• Maintain product specifications, descriptions, images, documents, attributes, classifications, and supporting product content across systems
• Execute product taxonomy mapping, category assignments, SKU reclassification, and product classification initiatives
• Support taxonomy modernization efforts designed to improve customer navigation, product discoverability, filtering, and search experiences
• Execute attribute mapping, attribute assignment, inheritance models, and ongoing maintenance of category-level attribute frameworks
• Support development and maintenance of approved attribute value standards and Lists of Values (LOVs)
• Validate products against established taxonomy, classification, attribute, and content governance standards
• Monitor and maintain product eligibility standards across eCommerce, marketplaces, syndication partners, and other digital channels
• Identify products that fail eligibility, enrichment, content, attribute, or quality standards and execute corrective actions
• Conduct data quality audits and remediation activities to improve completeness, consistency, accuracy, and usability
• Support website redesign, search optimization, navigation improvements, merchandising enhancements, and digital transformation initiatives
• Partner with Digital Merchandising to improve product discoverability and customer engagement through improved content, classifications, and attributes
• Support creation and maintenance of product relationships including accessories, alternatives, substitutes, related items, and cross-sell opportunities
• Support Product Information Management (PIM) implementation, migration, validation, testing, training, and ongoing administration activities
• Execute product data migration, mapping, transformation, cleansing, and validation activities across systems
• Assist with development and documentation of product information standards, processes, operating procedures, and eCommerce data models
• Coordinate with suppliers and internal stakeholders to obtain, validate, and improve product information
• Support continuous improvement efforts focused on customer experience, product information quality, operational efficiency, and digital growth

Product Information Specialist

• Create and implement enterprise-wide data models
• Lead Planning, Development, and Support functions for data models
• Support multiple centers of excellence including process automation, new tool adoption, and data governance
• Design, build & maintain the Data Warehouse and Operational Data Stores
• Develop best practices for standard naming conventions and coding practices
• Validate business data objects for accuracy and completeness

Senior Product Consultant – Automation

• Create and implement automated, intelligent, enterprise-wide digital automations
• Lead planning, development, and support functions for assigned automations
• Educate operational teams on emerging techniques for developing and deploying automations
• Identify and lead product/service development for deploying new automations
• Manage backlogs and perform market research for continuous improvement

Product Consultant – Automation

• Conducting onboarding and discovery meetings for customers, understanding customer context and goals, and providing product information to best serve those goals.
• Assist customers with advanced technology capabilities such as but not limited to keyword searches, near-duplicate/email threading & advanced analytic (AI) searching.
• Design technical workflow and projections for customer success management meetings and executive business reviews.
• Design playbook and best workflow procedures for Casepoint products.
• Improve product adoption, and customer retention, and help foster positive customer relationships that create a loyal customer base.
• Develop and adhere to properly documented projects, including customer workflows, roles and task management, estimations, and process improvements.
• Ensure exemplary customer service and communication management to all internal and external customers; proactively promote customer service throughout the department and among teams; respond to peer requests with recognition that request serves a customer need.
• Collaborate with vendors, consultants, business, and IT personnel to achieve solutions to identified business needs.

Product Consultant

• Create written and video technical content for Tech Zone.
• Create technical blogs for the Omnissa Community site.
• Create detailed slide decks and hands-on-labs for the enablement of technical audiences both internal and external.
• Create prescriptive product documentation for customer self-enablement.
• Act as a subject matter expert on our solutions during customer engagements.
• Present technical content that helps the sales process or implementation and operation of our solutions.
• Represent the company at industry conferences, customer meetings, and events.
• Travel frequently to engage with customers and partners, presenting technical solutions.
• Work closely with product management, marketing, field technical sales, and engineering teams to ensure alignment on enablement needs and messaging.
• Create enablement courses that will be used by internal and external audiences.
• Prepare slides, audio narration, assessments, and labs as needed.
• Deliver in person and live web-based enablement.

Senior Product Specialist, Workspace ONE

• Support and gradually take ownership of product demonstrations for prospective and existing clients across capital markets organizations.
• Learn and understand clients’ trading environments, workflows, technical architectures, and integration challenges in order to position Esprow’s solutions effectively.
• Conduct technical presentations, workshops, webinars, onboarding sessions, and client training activities.
• Explain complex protocol-level and trading-system concepts in a clear, concise, and professional manner to both technical and non-technical stakeholders.
• Collaborate closely with Sales teams during enterprise sales cycles, proof-of-concept activities, product evaluations, and technical discussions.
• Support client evaluation and onboarding activities by helping clients understand how Esprow’s solutions fit within their infrastructure and operational workflows.
• Maintain and continuously improve demonstration environments, test scenarios, datasets, and supporting presentation materials.
• Work with Product, QA, and Engineering teams to provide feedback from client discussions and help improve product usability and technical positioning.
• Contribute to technical marketing activities including webinars, presentations, technical articles, conference participation, and educational materials where required.
• Assist with the preparation of technical documentation, product communication materials, and solution-oriented client content.
• Stay up to date with developments in software technology, APIs, testing methodologies, financial messaging, and capital markets infrastructure.

Technical Pre-Sale, Product Specialist – Capital Markets Technology

• Lead highly complex, enterprise-wide transformation initiatives spanning multiple functions and teams
• Establish program structure, milestones, and execution tracking, coordinating across product, engineering, and business teams to manage dependencies and delivery risk
• Drive adoption of data platforms by defining rollout strategies, readiness activities, and success metrics, and engaging stakeholders to enable sustained behavioral change
• Oversee shared adoption resources to drive consistent onboarding, integration, and full usage of modern platforms
• Translate business needs into execution plans, ensuring alignment between requirements, delivery, and outcomes
• Act as an advisor to senior leadership to develop or influence strategies, objectives, and long-term plans for enterprise data product adoption
• Align product strategies and transformation roadmaps to enterprise priorities and business outcomes
• Drive resolution of complex data product challenges requiring cross-enterprise evaluation and senior leadership alignment
• Provide hands-on leadership in product delivery by translating customer requirements into actionable plans and guiding analysis to support execution
• Align with transformation program office efforts overseeing parallel enterprise modernization initiatives

Senior Lead Data Product Consultant – Platform Transformation

• Drives business and financial results through the selection, design, development and promotion of new and existing products or experiences utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience.
• Uses knowledge of emerging technologies to deliver products to customers through all applicable channels.
• Prioritizes and makes decisions regarding product recommendations.
• Develops business case, business plan and roll-out of specific products or experiences.
• Monitors the marketplace to assess product, technology, and market trends to identify a market need or opportunity.
• Recommends new products or enhancements to existing products or experiences and develops and designs innovative features.
• Manages the development, production, roll-out, pricing or promotion of specific products, recognizing, anticipating and resolving operational and process problems that arise.
• Partners with key stakeholders including sales, marketing, digital channel delivery, and other internal service partners.
• Participates in client-facing and external stakeholder activities to ensure all product offerings or experiences meet strategic goals.
• Develops product-specific marketing initiatives.
• Supports risk management, compliance and audit needs as part of the first line of defense.
• Drives business, financial and customer experience results of new and existing products and recommends modifications in product features and/or marketing to improve results.

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