Product Specialist

• Develop a highly capable and confident dealer network by delivering hands-on training, technical support, and sales enablement.
• Work closely with Regional Leadership and Territory Managers to ensure dealers can sell, install, set up, fine-tune, and troubleshoot products.
• Deliver in-person and virtual training across planting and seeding product lines.
• Build dealer capability in product sales, installation, diagnostics, and troubleshooting.
• Provide hands-on support during installation, startup, and in-field operation.
• Strengthen SurePoint’s dealer network by building technical expertise and self-sufficiency.
• Collaborate with cross-functional teams including product and engineering teams.

Planting and Seeding Product Specialist

• Mining Technology (MineStar) hardware and software issue identification and resolution for dealers and customers.
• Implementation and utilization of standard support processes to respond, restore, and resolve issues.
• Advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering.
• Participate in New Product Introduction (NPI) projects.
• Report issues within the CPI (product defect) process to assure proper resolution to ongoing issues.
• Act as the liaison between the Caterpillar implementation teams, product development teams, and other support team members ensuring appropriate corrective actions are performed and that industry standard change management and support processes are followed.

Product Service Consultant

• Support Product Environmental Compliance program
• Review supplier compliance evidence
• Coordinate with third-party PEC evidence partner
• Assist with regulatory interpretation and audit preparation
• Monitor assigned PEC activities and track regulatory updates

Product Environmental Compliance Specialist

• Serve as the primary resource for product knowledge, delivering training sessions to sales teams and dealer networks.
• Conduct in-person and virtual product demonstrations to showcase features, benefits, and competitive advantages.
• Assist technical services and support in delivering high quality technical assistance to dealers.
• Partner with our dealers to drive customer engagement and strengthen market presence within the assigned territory.
• Support dealers in developing strategies to increase market share and improve customer experience.
• Collaborate with the sales organization to identify opportunities, provide technical insights, and assist in the sales process.
• Act as a liaison between product development, quality assurance, and sales teams to ensure alignment of product capabilities with customer needs.
• Participate in field visits, trade shows, and promotional events to represent the brand and support commercial execution.
• Gather market feedback and communicate insights to internal teams for continuous improvement.
• Assist and support internal and external customers with technical troubleshooting and diagnostics.
• Support YCENA’s go-to-market strategies and encourage dealer participation in all initiatives.
• Maintain regular communication with the Business Development Director and Business Development Manager regarding territory performance, dealer activities, and customer trends.
• Regularly report insight on training effectiveness, product adoption, and competitive positioning.
• Collaborate with all necessary departments regarding current dealer needs.

Business Development Product Specialist

• Take Ownership: Own the roadmap and lifecycle for your area, starting with integrations and the API partnerships that drive quoting reach.
• Manage Complexity: Break down abstract business goals into actionable technical requirements, and operate with confidence when priorities shift and direction is ambiguous.
• Data-Driven Decisions: Define success metrics (KPIs) for your products and use data to prioritize.
• Leadership: Act as the primary product lead for a development team and its stakeholders, with the credibility to direct the work and be taken seriously.
• Agile Management: Manage backlogs, roadmaps, and planning, and ensure the team has a steady stream of "ready" work.
• Quality Control: Ensure the output meets the quality standards expected by our users and stakeholders.

Senior Product Management Specialist

• Cultivate and maintain strong relationships with healthcare stakeholders within the hospital
• Deliver on quarterly & annual orders and revenue sales targets
• Leverage product knowledge in our Patient Monitoring and Patient Care portfolio to drive funnel growth for the region
• Demonstrate expertise in customers’ installed base and develop sales proposals
• Collaborate with the account community team to support co-developed negotiation strategies
• Reduce cycle time by leveraging Salesforce.com to track customer and account activity

Product Sales Specialist, Patient Monitoring

• Conducting onboarding and discovery meetings for customers, understanding customer context and goals, and providing product information to best serve those goals.
• Assist customers with advanced technology capabilities such as but not limited to keyword searches, near-duplicate/email threading & advanced analytic (AI) searching.
• Design technical workflow and projections for customer success management meetings and executive business reviews.
• Design playbook and best workflow procedures for Casepoint products.
• Improve product adoption, and customer retention, and help foster positive customer relationships that create a loyal customer base.
• Develop and adhere to properly documented projects, including customer workflows, roles and task management, estimations, and process improvements.
• Ensure exemplary customer service and communication management to all internal and external customers; proactively promote customer service throughout the department and among teams; respond to peer requests with recognition that request serves a customer need.
• Collaborate with vendors, consultants, business, and IT personnel to achieve solutions to identified business needs.

Product Specialist jobs in Arizona

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