Product Operations

• Own the data-source strategy and multi-quarter roadmap.
• Define the strategy and prioritization framework for which data sources and partners to integrate.
• Lead the cross-functional team and operating model.
• Establish the cross-functional squad model that executes integrations end to end.
• Own executive-level partner relationships.
• Establish scalable, repeatable processes for onboarding new data sources.
• Own the requirements for data formats, interoperability standards, metadata, and provenance.
• Ensure integrated data is discoverable and well-documented.
• Define, set targets for, and report on the metrics for data coverage, completeness, freshness, quality, and adoption.
• Partner with privacy, security, and regulatory leaders to ensure compliance and help shape data-governance policy.

Director, Data Product – Operations

• Own the data-source strategy and multi-quarter roadmap
• Define the strategy and prioritization framework for which data sources and partners to integrate
• Lead the cross-functional team and operating model
• Own executive-level partner relationships
• Own delivery and operational excellence across the portfolio
• Set data product requirements
• Own the productization strategy for integrated data
• Own outcomes and operational metrics
• Own compliance and risk posture

• Serve as a key partner to Business Units and cross-functional teams, ensuring operational processes are scalable, efficient, and aligned with business objectives
• Leverage data, analytics, and process expertise to find opportunities for transformation, improve operational performance, and influence strategic decision-making
• Lead and mentor a team of Global Process Owners (GPOs), process owners, and data teams leading data-oriented process enhancements
• Drive process governance, accountability, and operational excellence across NPI and sustaining product lifecycles
• Define and implement process strategy by standardizing and optimizing global operations to improve scalability, efficiency, quality, and business agility
• Establish governance frameworks, policies, and lifecycle controls that ensure consistent execution, compliance, and alignment across the organization
• Leverage data analytics and performance metrics to identify risks, uncover improvement opportunities, and communicate actionable insights to executive leadership through compelling storytelling and dashboards
• Drive cross-functional collaboration across Engineering, Manufacturing, Quality, Finance, and Supply Chain teams to deliver integrated solutions and support strategic business objectives
• Lead continuous improvement initiatives, using data-driven decision making to resolve operational challenges, measure transformation outcomes, and strengthen end-to-end supply chain performance.

Lead, Product Operations

• Own the data-source roadmap.
• Lead cross-functional integration squads.
• Partner with external data providers.
• Drive integrations end to end.
• Define data standards and contracts.
• Make data usable downstream.
• Measure what matters.
• Navigate compliance by design.

Senior Product and Operations Manager

• Own the data-source roadmap. Define and prioritize which new data sources and internal and external data partners to integrate
• Lead cross-functional integration squads. Assemble and coordinate squads comprising Connectivity Engineers, Data Product Engineers, Domain SMEs
• Partner with external data providers. Work alongside business development and legal to evaluate prospective partners, scope data-sharing arrangements, and translate partnership terms into concrete product and integration requirements
• Drive integrations end to end. Lead the technical onboarding of new data sources
• Define data standards and contracts. Establish requirements for data formats, interoperability standards, metadata, and provenance
• Make data usable downstream. Ensure integrated data is discoverable and well documented for the clinical, product, and research teams
• Measure what matters. Define success metrics for data coverage, completeness, freshness, quality, and adoption
• Navigate compliance by design. Partner with privacy, security, and regulatory teams to ensure every integration meets HIPAA and applicable data-governance, consent, and de identification requirements.

• Develop and maintain systems and processes to track product performance
• Partner with Product, Engineering, Client Operations, and Sales to set targets and prioritize action plans to achieve them
• Own and evolve the operating system used by Product to plan, track, and communicate work, including roadmaps, planning artifacts, and execution tracking (in close partnership with Engineering)
• Design and run lightweight operating cadences (e.g., planning cycles, product reviews, execution check-ins)
• Improve visibility into priorities, progress, and decisions across the product organization without adding unnecessary process
• Define and own the PM tool stack, evolving the tools and workflows that PMs use every day to ensure the function is operating effectively
• Identify where automation, AI/agents, and other new workflows can materially change how product ideas are surfaced and translate those ideas into adopted capabilities.
• Build systems that capture and share high-quality product work (e.g., great PRDs) and decisions across teams, helping raise the bar and accelerate learning.
• Own and improve core product development processes, tooling, and team rituals (planning cycles, monthly reviews, roadmap prioritization, etc.)
• Drive cross-functional alignment between Product, Engineering, Marketing, Sales, and Customer Success
• Facilitate roadmap planning by coordinating stakeholder inputs and maintaining transparency across the org
• Design and run Early Access Programs and alpha testing programs that validate product-market fit and surface refinement signals before broad release
• Own launch coordination end-to-end — ensuring timely, high-confidence rollouts with clear success metrics and post-launch monitoring
• Maintain cross-team roadmap visibility that keeps clients, delivery teams, and leadership aligned on what's shipping and why

Product Operations Lead

• Own the MarTech operating cadence end-to-end; facilitate product council sessions, quarterly planning cycles, and retrospectives.
• Manage the roadmap governance process; support tradeoff conversations with portfolio impact analysis when new requests compete for capacity.
• Coordinate cross-functional release readiness checklists for major launches; identify and escalate gaps proactively.
• Facilitate quarterly objective-setting with PMs, engineering leads, and business stakeholders; translate strategic priorities into measurable quarterly deliverables with binary success criteria.
• Build and maintain product investment models that connect roadmap initiatives to revenue impact; support the analytical infrastructure required for R&D ROI attribution, scenario planning, and board-level investment reporting.
• Support adoption of the platform operating model; guide teams through new workflows including outcome-driven thinking through business and adoption metrics.
• Partner with the VP, Product Operations on executive communication; prepare strategic narratives that connect operational metrics to business outcomes.
• Provide cross-functional influence across Product, Engineering, Sales, and Customer Success; network with senior internal and external parties as needed.
• Own the Voice of Customer (VOC) infrastructure, with a focus on managing Sales Led and Product Led products in partnership with PMM.
• Drive adoption of the ProdOps operating system across the MarTech product organization.
• Own data hygiene and process compliance; continuously improve the operating model based on feedback and operational insights.
• Manage the feedback loop between internal users and system design to ensure processes are adopted and sustained.
• Engage with modern tooling and ways of working; the ProdOps function invests in advanced tooling for analytical and reporting workloads to enable the team to focus on facilitation, judgment, and relationships.
• Support the operational dimensions of managed-service-to-platform transitions, including beta program design, pilot governance, and the development of structured learning frameworks that separate product validation from commercial readiness.

Product Operations jobs in North Carolina

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