Product Adoption Specialist

• Act as a key point of contact for law firms adopting LEAP’s AI solutions, guiding them from initial onboarding through to long-term success and meaningful usage.
• Lead training sessions and hands-on enablement to ensure firms are confident in using our AI tools, helping them integrate these capabilities into their day-to-day workflows.
• Drive adoption by identifying opportunities to deepen usage, introducing new features, and supporting firms in getting the most value from LEAP’s AI capabilities.
• Build strong, trusted relationships with clients by understanding their needs, workflows, and challenges while positioning yourself as a go-to advisor on how to best leverage our technology.
• Gather and translate client feedback into clear, actionable insights, working closely with Product, Development, and other internal teams to inform ongoing enhancements and innovation.
• Monitor engagement and usage trends to proactively identify risks or opportunities, ensuring clients remain successful and continue to see value in the platform.
• Support growth initiatives by uncovering opportunities to expand usage of LEAP’s solutions across firms and practice areas.
• Collaborate cross-functionally to refine training materials, onboarding processes, and adoption strategies as our AI offerings evolve.

AI Adoption Specialist

• Drive successful delivery, execution, and utilization of the Flywire solution
• Work with Account Managers (AMs) to continuously improve client engagement
• Support account strategies designed to increase Flywire’s utilisation on campus
• Communicate effectively with client stakeholders
• Create & maintain materials to engage clients and realise new revenue opportunities
• Support Sales & Account Management to close new product opportunities
• Contribute to the creation of value-add client training content
• Work with clients to optimize payer-facing resources and content

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AI Adoption Specialist

Client Adoption Specialist, French Speaking