Product Adoption Specialist

• Reporting to the Director of Venture Growth, the Manager, Defence Technology Adoption & Supply Chain Development leads the design and delivery of COVE's mission-driven innovation challenges that accelerate the adoption of emerging technologies to address Canada's most pressing defence and security capability needs.
• Working in partnership with the Canadian Armed Forces (CAF), the Department of National Defence (DND), prime contractors, industry, and other key stakeholders.
• Leads high-impact innovation challenges that solve priority defence capability needs by accelerating the validation and operational adoption of emerging technologies.
• Create new opportunities for Canadian small and medium-sized enterprises (SMEs) to enter and grow within defence supply chains, strengthening Canada's defence industrial base and operational readiness.
• Serve as a critical connector across Canada's defence innovation ecosystem, convening military end users, DND organizations, procurement authorities, prime contractors, SMEs, innovators, and funding partners to identify operational capability gaps, connect innovative companies to defence opportunities, and accelerate the transition of emerging technologies from operational requirement through validation, procurement, fielded capability, and supply chain integration.
• Combine strategic leadership with strong execution, business development, and stakeholder engagement to strengthen COVE's impact as a national leader in defence technology commercialization, supply chain innovation, and capability development.
• Monitor participant progress against technology validation, commercialization, procurement, and adoption milestones, implementing mitigation strategies where required.
• Represent COVE at industry conferences, military engagements, trade shows, and ecosystem-building initiatives to expand partnerships and identify strategic opportunities.

Manager, Defence Technology Adoption, Supply Chain Development

• Deliver product, and workflow coaching sessions that help strategic customers adopt Autodesk solutions
• Conduct coaching discovery calls to understand customer workflows, adoption barriers, learning needs, and desired outcomes
• Act as a technical trusted advisor to customers, demonstrating thought leadership and product expertise
• Develop, update, and maintain enablement content, learning resources, and digital assets
• Lead live coaching and scalable group enablement sessions (1:many) for end users

Technical Adoption Specialist – Autodesk Build, Construction Operations

• Own the end‑to‑end strategy, roadmap, and delivery for the business client authentication token migration as well as servicing initiatives, aligned to TD’s security, risk, and client experience standards
• Translate business and client needs into clear product requirements, prioritized backlogs, and executable delivery plans
• Lead iterative delivery using TD’s Agile practices, ensuring measurable outcomes and controlled risk
• Design and execute a phased, scalable client migration and strategy from the legacy token device to the new device type
• Collaborate closely with technology teams to update and enhance contextual help and education for users within the online banking platform
• Partner with Technology, Operations, Fraud, FCRM, Billing and Client Support teams to ensure secure provisioning, activation, billing and decommissioning processes
• Anticipate and mitigate client, operational, and reputational risks associated with access changes to business online banking
• Act as the single point of accountability for cross‑functional delivery, managing dependencies across platform teams, vendors, and business partners
• Drive clear and timely internal and client‑facing communications, in partnership with Sales, Client Experience, and Communications teams
• Ensure all migration activities comply with information security, operational risk, privacy, and regulatory requirements
• Partner closely with Risk and Compliance teams to support risk assessments, control design, testing, and audit readiness
• Define and track success metrics such as client adoption, activation rates, access issues, incident volumes, and client experience outcomes
• Use data and feedback to inform decisions, prioritize enhancements, and refine migration approaches over time

Product Owner – Authentication, Client Adoption

• Act as a key point of contact for law firms adopting LEAP’s AI solutions, guiding them from initial onboarding through to long-term success and meaningful usage.
• Lead training sessions and hands-on enablement to ensure firms are confident in using our AI tools, helping them integrate these capabilities into their day-to-day workflows.
• Drive adoption by identifying opportunities to deepen usage, introducing new features, and supporting firms in getting the most value from LEAP’s AI capabilities.
• Build strong, trusted relationships with clients by understanding their needs, workflows, and challenges while positioning yourself as a go-to advisor on how to best leverage our technology.
• Gather and translate client feedback into clear, actionable insights, working closely with Product, Development, and other internal teams to inform ongoing enhancements and innovation.
• Monitor engagement and usage trends to proactively identify risks or opportunities, ensuring clients remain successful and continue to see value in the platform.
• Support growth initiatives by uncovering opportunities to expand usage of LEAP’s solutions across firms and practice areas.
• Collaborate cross-functionally to refine training materials, onboarding processes, and adoption strategies as our AI offerings evolve.

Product Adoption Specialist jobs in Canada

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Manager, Defence Technology Adoption, Supply Chain Development

Technical Adoption Specialist – Autodesk Build, Construction Operations

Product Owner – Authentication, Client Adoption

AI Adoption Specialist