FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Product Owner – Authentication, Client Adoption
TDProduct Owner focusing on client authentication and digital servicing in online banking. Leading migration initiatives for enhanced security and user experience.
About the role
Key responsibilities & impact- Own the end‑to‑end strategy, roadmap, and delivery for the business client authentication token migration as well as servicing initiatives, aligned to TD’s security, risk, and client experience standards
- Translate business and client needs into clear product requirements, prioritized backlogs, and executable delivery plans
- Lead iterative delivery using TD’s Agile practices, ensuring measurable outcomes and controlled risk
- Design and execute a phased, scalable client migration and strategy from the legacy token device to the new device type
- Collaborate closely with technology teams to update and enhance contextual help and education for users within the online banking platform
- Partner with Technology, Operations, Fraud, FCRM, Billing and Client Support teams to ensure secure provisioning, activation, billing and decommissioning processes
- Anticipate and mitigate client, operational, and reputational risks associated with access changes to business online banking
- Act as the single point of accountability for cross‑functional delivery, managing dependencies across platform teams, vendors, and business partners
- Drive clear and timely internal and client‑facing communications, in partnership with Sales, Client Experience, and Communications teams
- Ensure all migration activities comply with information security, operational risk, privacy, and regulatory requirements
- Partner closely with Risk and Compliance teams to support risk assessments, control design, testing, and audit readiness
- Define and track success metrics such as client adoption, activation rates, access issues, incident volumes, and client experience outcomes
- Use data and feedback to inform decisions, prioritize enhancements, and refine migration approaches over time
Requirements
What you’ll need- 5+ years of experience in product ownership, product management, or business delivery within financial services, technology, or digital platforms
- Experience leading or supporting complex client migrations, access changes, or platform transitions at scale
- Strong understanding of digital security, authentication methods, or access management (tokens, credentials, multi‑factor authentication, etc.)
- Ability to think from the user’s perspective across segments (small businesses, Commercial and Corporate clients)
- Understanding of client pain points that may lead to confusion, errors, or support calls
- Comfort using qualitative insights (support tickets, call drivers, feedback) to support enhancements
- Proven ability to lead delivery across multiple stakeholders and disciplines, including Technology, Operations, Risk, and Client teams
- Experience working in Agile / Scrum / Kanban environments as a Product Owner or equivalent role
Benefits
Comp & perks- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Product ManagementClient AuthenticationAccess ManagementMulti-Factor AuthenticationData AnalysisSuccess Metrics TrackingBacklog PrioritizationDelivery PlanningRisk AssessmentControl Design
Soft Skills
Cross-Functional CollaborationUser Perspective ThinkingCommunication SkillsStakeholder ManagementProblem Solving