Platform Engineer

• Design and implement customizations across Certinia PSA, ERP Cloud, and Revenue Management modules.
• Build and maintain CPQ pricing rules and related functionalities.
• Architect and develop integrations between Certinia and adjacent systems.
• Leverage AI coding assistants to generate and review code.
• Own data migration scripts and ensure data integrity.
• Lead design-review sessions and mentor junior developers.
• Translate business requirements into scalable technical designs.
• Maintain Apex test coverage and support compliance requirements.

Senior Salesforce Platform Engineer, B2B

• Design, build, and operate Mercari's observability platform - covering metrics, logs, traces, and alerting at scale.
• Drive measurable improvements in Mean Time to Detect (MTTD) and Mean Time to Mitigate (MTTM) across all services.
• Build AI-powered solutions for automated anomaly detection, alert correlation, and incident response assistance.
• Develop self-service observability tooling that enables product engineers to instrument, monitor, and alert on their services independently.
• Define and champion observability standards, best practices, and SLO frameworks across the engineering organization.
• Collaborate with other platform teams, SRE, Security, and product engineering teams to ensure comprehensive system visibility and reliability.
• Automate operational workflows to reduce toil and improve the team's efficiency.
• Lead technical decisions, mentor team members, and actively shape the engineering culture within the observability team.

Software Engineer – Platform Engineering, Observability

• Design, build, and maintain Power Apps (Canvas and Model-Driven)
• Develop and support Power Automate workflows
• Integrate solutions with SharePoint, Microsoft Teams, and Dataverse
• Troubleshoot and resolve application issues in production
• Support enhancements and continuous improvements
• Provide basic SharePoint support related to Power Platform solutions
• Troubleshoot permission and access-related issues
• Manage list and site-level access in alignment with IT policies
• Support SharePoint data sources used in Power Apps and workflows
• Work directly with business stakeholders to gather requirements
• Translate business needs into effective technical solutions
• Provide guidance on best practices and scalable design
• Manage Power Platform environments (Dev, Test, Prod)
• Support environment strategy and deployments
• Monitor platform usage and recommend improvements

Power Platform Engineer

• Architect, configure, and maintain NICE CXone / NICE inContact / NICE Engage platforms at an enterprise scale
• Lead end-to-end platform implementations, migrations, and major upgrades
• Design and optimize IVR flows, call routing strategies, ACD configurations, and omnichannel contact flows
• Integrate NICE platform with enterprise CRM and ticketing systems (e.g., Salesforce, ServiceNow, Microsoft Dynamics)
• Serve as a senior technical point of contact for US-based Fortune 100 client stakeholders
• Drive platform governance, security configurations, user provisioning, and access management
• Lead troubleshooting of critical incidents and platform outages with urgency and precision
• Develop architectural documentation, technical runbooks, SOPs, and integration specs
• Provide technical mentorship and guidance to junior engineers and platform administrators
• Collaborate with business stakeholders to translate complex requirements into scalable platform solutions
• Own reporting, analytics, and WFM/QM module configuration as needed
• Participate in change management, release planning, and Agile/ITIL delivery processes

NICE Platform Engineer

• Drive Terraform based modules development and implementation including monitoring, logging, and performance optimization for complex distributed systems.
• Deep understanding of AI technologies and its working, to enable end to end observability of such systems and build governance around their upkeep, costing and management.
• Ability to implement Infrastructure as Code (IaC) and other DevOps tools/technologies to standardize infrastructure deployment, application installation, and consumer-specific customization.
• Have a good understanding and working knowledge of SDLC and tool usage like GitHub, ADO etc.
• Collaborate with cross-functional teams to translate business and customer requirements into robust IaC/Terraform modules or feature sets.
• Work well with a geographically dispersed team.

Senior/Lead Engineer, Platform Engineering

• Own and manage platform engineering activities for the organization’s Data Loss Prevention (DLP) and data governance platforms, ensuring business requirements are translated into scalable, secure, and effective technical solutions.
• Design, implement, and optimize data protection, compliance, and governance capabilities using platforms such as Microsoft Purview, Microsoft Defender for Cloud Apps, and related Azure security services.
• Develop and maintain Infrastructure as Code (IaC) solutions for cloud infrastructure, platform services, and security controls using tools such as Terraform or equivalent frameworks.
• Partner with application, platform, and cybersecurity teams to implement secure-by-design patterns for identity, secrets management, logging, monitoring, vulnerability management, and policy enforcement
• Identify opportunities to automate manual processes and streamline engineering operations using APIs, scripting, cloud-native tooling, and workflow automation
• Engineer reusable automation, self-service capabilities, and operational workflows that improve platform reliability, speed, and developer experience.
• Design processes to evaluate, test, and deploy platform enhancements, updates, and new capabilities across the data security ecosystem.
• Identify opportunities to automate manual processes and improve operational efficiency using APIs, scripting, Azure Logic Apps, playbooks, and other modern automation frameworks.
• Develop reusable tools, workflows, and integrations to improve the user and administrator experience across security platforms.
• Support backlog development and prioritization for DLP, compliance, and data governance initiatives while working within agile delivery models.
• Monitor platform health, security events, and service effectiveness through logging, alerting, and reporting capabilities.
• Support disaster recovery and business continuity planning as it relates to data protection, platform resilience, and compliance operations.

Senior Data Security Platform Engineer

• Manage and monitor Linux-based systems
• Support Big Data and analytics environments
• Perform health checks and capacity monitoring
• Collaborate with security teams
• Assist in incident resolution and documentation
• Work with cross-functional teams for deployments and upgrades
• Ensure data security and user access governance

Associate Platform Engineer

• Designing, implementing, and managing a secure, scalable, and resilient Azure infrastructure with a strong focus on Kubernetes (AKS).
• Building and maintaining automation frameworks to enable efficient deployment, monitoring, and management of platform services.
• Partnering with software engineering teams to embed CI/CD-friendly design patterns and support continuous integration and deployment practices.
• Ensuring high availability, disaster recovery, and fault tolerance across all platform services.
• Embedding security best practices throughout the infrastructure to mitigate risks and protect services.
• Mentoring junior engineers and contributing to continuous improvement through documentation and operational excellence.

Senior Platform Engineer – 6 Month Contract

• Design and maintain the platform with reusable templates, components, and patterns.
• Work closely with data, AI and analytical engineers to improve productivity through platform tooling and self-service capabilities.
• Contribute to platform architecture, documentation, standards, and best practices.
• Manage Azure cloud infrastructure using Infrastructure-as-Code.
• Implement CI/CD pipelines with automated testing and deployment for data and ML workflows.
• Embed security, compliance, and data governance into the platform.
• Monitor, troubleshoot, and optimize platform performance and reliability.
• Set architectural guardrails, optimize workloads, and provide spend transparency.
• Enable capabilities for data quality, findability, discoverability, and lateness.

• Design and maintain the platform with reusable templates, components, and patterns
• Work closely with data, AI and analytical engineers as well as champions to improve productivity through platform tooling and self-service capabilities
• Contribute to platform architecture, golden paths, documentation, standards, and best practices
• Manage Azure cloud infrastructure using Infrastructure-as-Code
• Implement CI/CD pipelines with automated testing and deployment for data and ML workflows
• Embed security, compliance, and data governance into the platform with least-privileged principles
• Monitor, troubleshoot, and optimize platform performance, reliability, and observability
• Set architectural guardrails, optimize workloads, and provide spend transparency
• Enable capabilities for data quality, findability, discoverability, and lateness

• Design and maintain the platform with reusable templates, components, and patterns.
• Work closely with data, AI and analytical engineers as well as champions to improve productivity through platform tooling and self-service capabilities.
• Contribute to platform architecture, golden paths, documentation, standards, and best practices.
• Manage Azure cloud infrastructure using Infrastructure-as-Code.
• Implement CI/CD pipelines with automated testing and deployment for data and ML workflows.
• Embed security, compliance, and data governance into the platform with least-privileged principles.
• Monitor, troubleshoot, and optimize platform performance, reliability, and observability.
• Set architectural guardrails, optimize workloads, and provide spend transparency.
• Enable capabilities for data quality, findability, discoverability, and lateness.

• Lead design and implementation of OCI architectures including landing zones, compartment strategy, and governance guardrails.
• Own OCI IAM design and operations: policy authoring, dynamic groups, access reviews, and audit-ready evidence.
• Design and administer enterprise OCI networking and connectivity: DRG, DRG route tables, route distributions, IPSec VPN/FastConnect, DNS strategy, load balancers, and security controls (NSGs/security lists).
• Define and enforce tagging, naming, and cost management practices across environments.
• Own operational administration for Oracle PaaS services as applicable (e.g., Autonomous Database, Oracle Integration Cloud, API Gateway, Functions, Streaming, Vault/KMS, Logging, Monitoring/Alarms) and their integrations.
• Establish monitoring and alerting, backup/restore strategy, certificate management, and upgrade/patch planning for PaaS services.
• Perform advanced troubleshooting across platform dependencies including identity, network paths, TLS/certificates, and service integrations; execute root-cause analysis (RCA) and implement preventive actions.
• Lead Fusion instance provisioning end-to-end: intake validation, provisioning orchestration, baseline configuration, access enablement, and post-provision readiness validation.
• Administer Fusion environments: user and role access governance, environment refresh coordination, release/patch impact planning, and integration enablement (OIC, SSO/IdP, allowlisting).
• Create and maintain standardized runbooks, checklists, and readiness gates for Fusion lifecycle operations and change validation.
• Build and maintain Terraform automation: reusable modules, remote state strategy, environment promotion (Dev/Test/Prod), code reviews, and CI/CD pipeline integration.
• Implement operational automation using scripting (Python/Bash) for provisioning, compliance checks, reporting, and routine admin tasks.
• Define change control standards including peer review, automated validation, and release governance.
• Lead small technical workstreams; plan execution, manage dependencies, and drive delivery outcomes.
• Mentor Associates; support onboarding, training, and operational maturity improvements.
• Drive operational excellence: service health reporting, dashboards, SLIs/SLOs, and continuous improvement initiatives.

OCI Platform Engineering, Administration

• Define and own DC Connect network architecture for EY Data Centers and Data Rooms globally
• Own and maintain all logical, physical, and end-to-end connectivity diagrams
• Establish and enforce network architecture standards, design patterns, and documentation
• Provide architectural governance and design assurance for all DC Connect changes delivered by Kyndryl
• Review and approve network designs to ensure alignment with resiliency, security, and audit requirements
• Act as the single point of architectural accountability for DC Connect, reducing ambiguity and operational risk
• Collaborate with Platform Infrastructure, Security, and operations teams to ensure designs are practical, supportable, and compliant
• Maintain intentional scope focus, excluding WAN, end-user networking, and non–data center domains

Network Architect – Platform Infrastructure

• Works as part of a 24/7 team working on rotational shifts
• Works as part of Platform and Content Engineering handling tunings, stake holder requests, escalations, reporting, trainings
• Administers the organization's security tools to gather security logs from environment
• Lifecycle management of the supported security tools/technologies, Break-fix, Patching, Live update
• Adheres to SOPs and notify stake holders on log flow/log format issues
• Documents best practices
• Identifies opportunities to make automations which will help the incident response team
• Performs security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics, and a broad range of skills in LAN technologies, Windows and Linux O/S’s, and general security infrastructure
• Carries out agreed maintenance tasks
• Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
• Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
• Investigates causes of incidents and seeks resolution
• Escalates unresolved incidents and follow up until incident is resolved
• Provides service recovery, following resolution of incidents
• Document and close resolved incidents according to agreed procedures

Senior Associate Security Platform Engineer

• Design and develop product features that are delivered to 820M monthly active users and can scale to 100K+ RPS.
• Take complete ownership of business driven data management in our primary live database YugabyteDB.
• Identify the gaps and optimize database usage across the product.
• Work with Infrastructure teams to maintain the database clusters (primarily YugabyteDB).
• Stabilize and scale the database infrastructure across the organisation.
• Occasionally lead cross-team projects and collaborate with developers, QAs, and other departments.
• Review others’ code and design.
• Ensure best practices for software development are followed by the team.
• Contribute to hiring and onboarding processes.
• Keep calm and learn every day.

Platform Engineer – III, DB Specialist, YugabyteDB

• Design, build, and maintain scalable, secure, and resilient infrastructure for GenAI applications using modern IaC tools and practices.
• Develop and manage robust CI/CD pipelines for the complete machine learning lifecycle, including data processing, model training, validation, deployment, and monitoring.
• Engineer and operate high-throughput, real-time data pipelines using technologies like Apache Kafka and Spark to feed our GenAI models.
• Implement and manage distributed caching solutions using Redis to ensure low-latency performance for our AI services.
• Automate all aspects of the infrastructure and software delivery lifecycle to improve speed and reliability.
• Work closely with data scientists, software engineers, and security teams to create a seamless and secure development and production environment.
• Implement comprehensive monitoring, logging, and alerting solutions to ensure the health and performance of the GenAI platform. Proactively troubleshoot and resolve infrastructure and pipeline issues.
• Embed security best practices into the CI/CD pipeline and infrastructure, ensuring compliance with Citi's strict security standards.

Gen AI Platform Engineer – Assistant Vice President

• Design and build a cloud-based custom Observability Platform.
• Leverage software-driven approaches to tackle complex, data-intensive challenges.
• Bring in engineering practices such as Infrastructure as Code (IaC), Site Reliability Engineering (SRE), DevOps, and automated pipelines.
• Collaborate with service teams across the organization to shape adoption, define standards, and improve platform capabilities.
• Build multiple stable, scalable feature changes that can be successfully shipped to customers in production.
• Participate in an inclusive and supportive engineering culture.
• Provide technical documentation describing your contribution and contributing enhancements to your team’s best practices.

Software Engineer II – Platform Engineering, Observability Team

• Integrate Cogentiq with enterprise ecosystems using MCP-based connectors, APIs, storage systems, and business applications (ERP, SaaS, internal tools)
• Design and implement integrations using MCP Gateway, Agent Gateway, and Cogentiq SDKs
• Deploy, configure, and operate Cogentiq across Core, Runtime (Kubernetes), and Governance layers
• Set up and maintain CI/CD pipelines for platform and agent deployments
• Build, configure, and optimize AI agents and agentic workflows on the Cogentiq platform
• Implement orchestration patterns using agentic frameworks (e.g., LangGraph, CrewAI)
• Translate business problems into scalable, production-grade agentic solutions
• Ensure platform reliability, observability, security, and governance compliance
• Troubleshoot integration, deployment, and runtime issues across distributed systems
• Collaborate closely with product, platform, and customer teams to resolve production issues
• Drive onboarding, enablement, and adoption of Cogentiq across internal and customer teams
• Act as a technical partner to stakeholders, helping them leverage agentic AI effectively

Senior Platform Engineer – Agentic AI

• Builds reusable .NET-based Azure Functions and libraries that implement integration logic, API contracts, and SAP/SaaS connectors used across the platform.
• Develop HTTP, Service Bus, Storage, and Event-Hub-triggered Azure Functions in C#/.NET for data collection, routing, enrichment, and dispatch.
• Implement integration SDKs/NuGet packages for common capabilities (logging, correlation IDs, retries, error handling, API clients, SAP adapters).
• Consume and expose APIs via APIM, including request/response mapping to internal canonical schemas and DTOs.
• Interact with Cosmos DB (outbox collections, change feed processors) and Storage Accounts for durable messaging and file-based integrations.
• Implement structured logging and telemetry using Application Insights and OpenTelemetry standards.
• Contribute to unit, integration, and contract tests; support blue/green and canary releases through DevOps pipelines.

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