People Operations

• Acts as a brand representative reflective of the company values; drives the store experience on the sales floor through an energized pace
• Initiates conversation, shares advice and product knowledge to interact with the customer in every zone in a personalized, genuine way
• Utilizes technology to be well-informed on events and special offers in store and online to enhance the customer experience with an omni perspective
• Contributes to an inclusive and people-first philosophy by being positive, respectful and helpful to others
• Collaborates with peers and leadership, sharing ideas with the team and actively participating in daily meetings, store initiatives, and brand focuses
• Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
• Maintains Free People’s visual and operational standards while keeping the focus on the customer
• Supports the shipment process to gain awareness of product including what’s new and what’s reship
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Stylist

• Serve as a primary point of contact for teammate questions and requests.
• Manage the Zendesk service desk queue.
• Support employee lifecycle processes including onboarding, offboarding, employee changes, documentation, and general People Operations administration.
• Partner closely with People Strategy Partners to provide operational support.
• Maintain accurate employee records, process documentation, and People Operations resources.
• Identify opportunities to improve processes and enhance the teammate experience.
• Own and continuously improve the onboarding experience for new hires.
• Facilitate engaging onboarding sessions.
• Develop and maintain onboarding resources, playbooks, and checklists.
• Partner with IT, Finance, and Hiring Managers for onboarding experience.
• Coordinate onboarding logistics and required documentation.
• Track onboarding metrics and new hire feedback.
• Serve as the primary People Team contact for workplace operations across Gainsight's global office locations.
• Partner with local office contacts and vendors to support workplace needs.
• Coordinate office-related projects and manage workplace vendors.

People Specialist II

• Support the launch and systematizing of a new People Team requests automation process and system
• Assist in automating and streamlining employment verification workflows and documentation practices
• Conduct vendor comparison research and organize findings to support People Team operational decision-making
• Provide administrative and operational support for performance review cycles
• Identify, document, and refine standard operating procedures (SOPs) and other operational processes
• Support updates and organizational efforts related to Branch’s Payroll Playbook and associated operational processes
• Assist with implementation activities tied to new People Team vendors and systems
• Provide operational, administrative, and project-based support across the People Team as business needs evolve
• Contribute to continuous improvement efforts focused on scalability, organization, efficiency, and employee experience

People Intern

• Own and drive core operational and employee lifecycle programs from onboarding to off-boarding
• Lead end-to-end program and project management across multiple concurrent initiatives, stakeholders, and timelines, ensuring high quality delivery and execution
• Redesign and scale manual processes (e.g., probation period management) using automation, AI, and agentic workflows
• Identify and implement opportunities to drive operational excellence and consistency across People programs and processes
• Build and maintain the People team's internal knowledge base as a reliable, self-service resource
• Support compliance and audit readiness, including SOC 2, regulatory requirements, and the employee handbook
• Partner cross-functionally to drive key People initiatives (e.g., performance enablement) from concept through execution
• Develop and maintain standard operating procedures (SOPs), playbooks, and process documentation for all core People workflows
• Track and report on key People metrics (e.g., eNPS, time-to-productivity) to drive data-informed improvements

People Programs Lead

• Own end-to-end delivery of enhancements across Workday and the broader People Tech stack, ensuring scalable and high-quality solutions
• Configure and maintain Workday HCM (business processes, security, notifications, and reporting) across key employee lifecycle processes
• Partner with stakeholders across People, Talent Acquisition, Finance, and BizTech to translate business needs into effective system solutions
• Identify and implement opportunities to improve automation – including AI-assisted workflows – to enhance data integrity, reduce manual effort, and elevate the user experience across People systems
• Ensure seamless interoperability across People systems (e.g., Workday, Adaptive, Ashby, payroll providers), optimizing end-to-end workflows
• Design, build, and maintain integrations between Workday and external systems, exploring AI and automation tools (e.g., Workato, AI-powered bots) to streamline data flows
• Monitor integration health, troubleshoot issues, and perform root cause analysis to ensure reliability
• Support workforce planning and headcount data flows, particularly between Workday and Adaptive
• Support testing efforts for new functionality and product releases, ensuring smooth and controlled deployments
• Maintain clear documentation and establish best practices for system governance, change management, and ongoing support
• Stay current on AI and automation trends in the HR Technology space, proactively recommending tools and approaches that can improve team efficiency and employee experience

Senior People Systems, Integrations Analyst

• Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer
• Creates selling initiatives that enhance the customer experience; empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations
• Delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications
• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
• Supports the store management team by participating in daily office procedures, execution of operations, and store maintenance
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP’s visual and display standards; ensures omni-channel orders are processed timely and accurately
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
• Supports an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Stays current and collaborates with the leadership team to respond to communication; contributes to sharing information with the team and actively participates in daily meetings and chat ins
• Displays eagerness to develop new skills while being open and responsive to feedback; enhances environment through displaying optimism, positivity, and proactive problem-solving skills
• Guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression

Key Holder

• Build strong relationships across the business to understand key priorities, challenges, and opportunities
• Brings a genuine curiosity about AI and its role in modernizing people operations
• Coordinates with the People Operations Liaison to facilitate the onboarding process
• Partners with Benefits to support the leave of absence process
• Fully owns the ADA accommodation process for active team members
• Maintains business acumen about the company/industry/business/function
• Facilitates HR compliance audits in partnership with the Compliance department
• Analyzes people trends and metrics with People Operations Manager & VP
• Aligns with the corporate people team to ensure enterprise-wide people processes, programs and initiatives are implemented consistently and effectively
• Works in conjunction with other People Operations Professionals in the integration of business processes/tools in Workday and ADP WorkForce Now
• Facilitates training sessions and learning experiences across the organization as needed
• Owns key people programs from day one
• Leads NextGen programs spanning both external and internal audiences
• Partners with the business to ensure these programs deliver real opportunity and impact
• Partners with Learning & Development to design, develop, and maintain the Leaders as Coaches training series
• Supports full-cycle recruiting for Financial Services with a dedicated Talent Acquisition Partner planned for 2027

Senior People Operations Generalist

• Lead the end-to-end Workday transition project, including planning, implementation, testing, deployment, and post-go-live stabilization.
• Oversee ongoing Workday operations, maintenance, enhancements, and continuous improvement in partnership with HR, IT, and service providers.
• Partner with stakeholders to analyze business needs and translate them into Workday requirements and configuration changes.
• Manage Workday integrations with other business systems, ensuring data integrity, security, and seamless data flow.
• Support day-to-day Workday operations, including issue resolution, system audits, upgrades, and scheduled maintenance activities.
• Develop and maintain Workday system documentation, user guides, and training materials; deliver end-user support and enablement sessions.
• Build and leverage Workday-based global HR and people analytics capabilities to support workforce planning and data-driven decision-making.
• Design and maintain Workday dashboards, reports, metrics, and analytics for all levels of management, translating data into actionable business insights.
• Ensure data accuracy, governance, compliance, and continuous improvement in Workday system performance and user experience.
• Support HR technology budgeting, forecasting, and cost control related to Workday implementation, vendor management, and ongoing operations.

Senior Manager, HRIS – People Analytics

• Facilitate Data-Driven Thinking – partner with HR and business stakeholders to understand their workforce-related priorities
• Lead Deep Dive Analyses – manipulate, integrate and transform data through a variety of tools to determine trends or address hypotheses
• Develop Influential Visuals and Stories – effectively translate data collection methodologies and analytical results into stories and presentations
• Foster Continuous Improvement – stay current on analytical trends and related research
• Manage Special Projects and Ad Hoc Requests – provide support as needed to data requests and custom needs

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