Patient Service Representative

• Greet visitors, patients, and families and direct them appropriately
• Maintain efficient patient flow through registration and provide customer service
• Answer telephone calls, direct calls, take accurate messages, and deliver them appropriately
• Inform patients of physician schedule delays and assist with patient comfort
• Post self-pay charges, collect payments, provide receipts, and reconcile daily payments and billing slips
• Open and close batches, reconcile collections, prepare deposits, and document corrections
• Scan insurance cards, process online insurance verifications, and update patient accounts
• Update demographics, insurance information, HIPAA forms, and financial waivers
• Schedule appointments, use waitlists, confirm future appointments, and review eligibility and phone reports
• Schedule and enter orders for diagnostic tests and procedures
• Coordinate with Patient Care Resources and clinical staff on timely pre-authorizations
• Complete referrals and enter them into the appropriate system
• Communicate problems, concerns, or issues to the Office Supervisor/Manager
• Perform clerical duties including faxing, photocopying, scanning, filing, and mailings
• Cover for other staff and office locations as requested
• Follow downtime procedures and perform other required duties

Patient Service Representative supporting urology patients at VillageMD healthcare practices

Patient Service Representative – Urology

Patient Service Representative supporting urology patients at VillageMD healthcare practices in New Jersey. Managing registration, scheduling, insurance verification, payments, referrals, and front-office coordination.

• Educate physicians and clinical staff on Breg's orthopedic bracing and supply program, product options, equipment use, and specialized applications
• Fit patients with orthopedic soft goods and functional bracing, providing instructions on use and care
• Deliver patient service and timely follow-up
• Coordinate orthopedic bracing product logistics, replenishment, inventory transfers, and reconciliation
• Remove and process expired, damaged, or unsellable products
• Support customer ordering, product returns, order fulfillment, and delivery updates
• Maintain product displays, storage areas, and inventory spaces to operational standards
• Provide onsite support for product recalls, audits, and field communication initiatives
• Complete inventory counts and support reconciliation and compliance
• Prepare, compile, and submit insurance billing documentation
• Review pending claims, retrieve missing information, identify documentation deficiencies, and use Power BI, Breg Vision, and Breg Claims System (BCS)
• Obtain pre-authorization and collect applicable co-insurances, deductibles, and cash-pay amounts
• Coordinate claim denial and additional-information documentation with internal departments
• Follow Breg policies, SOPs, HIPAA, FDA requirements, and other healthcare regulations
• Collaborate with Solution Team, Sales, and Field Operations to resolve account issues and improve service efficiency
• Prepare daily, weekly, and monthly management and account reports, analyzing trends and improvement opportunities
• Promote Breg's culture and demonstrate accountability through the 'See it, Own it, Solve it, and Do it' framework

Patient Service Representative fitting orthopedic braces and managing billing for Breg in Dallas

Patient Service Representative fitting orthopedic braces, managing inventory, and processing insurance claims for Breg's Dallas operations.
Educating providers and supporting patients through billing, fulfillment, and compliance activities.

• Responsible for greeting patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures
• Ensure appropriate action was taken in a timely manner
• Answer the telephone promptly and dealing with callers needs imperiously
• Directs all calls appropriately, takes an accurate message and delivers to the appropriate individual
• Schedules future appointments, tests, and completes referrals as ordered by the physician
• Maintains communication resources, i.e. on-call schedule, MD phone numbers and beeper numbers
• Prepares charts for new patients assuring all required forms are placed appropriately in the chart
• Converts from temporary to permanent record before close of the day
• Requests medical records and performs chart preparation to provide physician with all information needed for visit prior to the actual exam, evaluation, procedure, or treatment
• Prints minimal medical records information needed from electronic record if chart is not available
• Reconciles encounters daily according to policy and guidelines
• Monitors supply inventory, completes and directs requisitions for supplies, forms, equipment or services
• Performs various clerical duties including faxing, photocopying, filing and mailings
• Obtains, verifies and updates patient information; maintains confidentiality according to policies
• Accurately completes any/all necessary forms for the patients
• Respects patient’s rights by knocking on the door, calling patient by name and identifying self before entering the patient’s room
• Establishes and maintains a positive working relationship with physicians and nursing staff
• Protects the privacy and confidentiality of patients and employees
• Communicates any problems, equipment concerns or issues promptly to the Nurse Manager

Patient Service Representative engaging with patients and scheduling care.

Patient Service Representative, Behavioral Health

Patient Service Representative engaging with patients, scheduling appointments, and coordinating care within a hybrid environment. Join a physician-led network dedicated to simplifying health care.

Patient Service Representative jobs in New Jersey

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Patient Service Representative – Urology

Patient Service Representative

Patient Service Representative, Behavioral Health