Patient Service Representative

• Greet and check in patients, conduct check-out and appointment scheduling, and perform regular lobby checks
• Coordinate provider schedules to optimize appointment availability and resource capacity
• Update patient demographics, verify insurance details, generate forms, respond to emails, and document emergency contacts using EPIC and other systems
• Collect copayments and service fees, issue receipts, and reconcile daily financial transactions
• Answer a multi-line phone system, take messages, route inquiries, and make outbound appointment calls
• Communicate information about Duly clinical personnel to patients and others
• Schedule follow-up and in-house specialist referral appointments
• Participate in daily and weekly team huddles
• Review performance dashboards, identify gaps, escalate issues, suggest improvements, and adjust workflows
• Maintain patient confidentiality and comply with HIPAA standards
• Monitor patient wait times and communicate delays
• Perform additional duties and special projects as assigned

Patient Service Representative supporting behavioral health clinic operations at Duly Health and Care

Patient Service Representative – Behavioral Health

Patient Service Representative supporting behavioral health clinic operations at Duly Health and Care. Managing check-in, scheduling, referrals, payments, records, and patient communications in Romeoville.

• Provide efficient, high-quality service to patients arriving for appointments or contacting the clinic by telephone or in person
• Schedule appointments and provide information about tests, procedures, bills, charges, referrals, and other matters
• Enter billing information for patients and payers at the time of service
• Follow up accurately on missing billing information
• Maintain accurate and timely medical records according to practice and medical group standards
• Support providers and connect with patients as part of the ambulatory care team
• Rotate between clinic locations in Lutheran General, Park Ridge, Glenview, Des Plaines, and Buffalo Grove
• Work rotating 8.5-hour shifts, including a lunch, within clinic hours of 6:45 a.m. to 7 p.m.

Patient Service Representative supporting OB/GYN clinics operated by Advocate Health in Illinois

Patient Service Representative – OB/GYN Clinics

Patient Service Representative supporting patients, providers, billing, and records across Advocate Health OB/GYN clinics in Illinois. Rotating among multiple suburban Chicago locations.

• Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Upholds standards of the practice and of the medical group for accurate and timely medical records.

Patient Service Representative providing support to healthcare providers and patients

Patient Service Representative delivering quality customer service and billing support in Advocate Medical Group. Assisting patients and clinical staff while ensuring accurate medical records and service integrity.

Patient Service Representative providing support for Advocate Medical Group.

Patient Service Representative providing support for Advocate Medical Group. Delivering patient service and billing information while ensuring high-quality experience for patients visiting or calling.

Patient Service Representative jobs in Illinois

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Patient Service Representative – Behavioral Health

Patient Service Representative – OB/GYN Clinics

Patient Service Representative

Patient Service Representative