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Patient Service Representative
Advocate Aurora HealthPatient Service Representative providing support for Advocate Medical Group. Delivering patient service and billing information while ensuring high-quality experience for patients visiting or calling.
About the role
Key responsibilities & impact- Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
- Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
- Upholds standards of the practice and of the medical group for accurate and timely medical records.
Requirements
What you’ll need- High school diploma or equivalent
- One to two years related customer service experience
- Experience handling difficult caller/customers/patients
Benefits
Comp & perks- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
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Soft Skills
Effective CommunicationProblem SolvingInterpersonal Skills