Patient Access

• Obtain and enter accurate patient demographic and insurance information in the EHR
• Perform cashiering functions and collect co-payments, deductibles, co-insurance, and other required payments
• Perform medical necessity checks for compliance with Medicare guidelines
• Interview patients, family members, and physicians to obtain registration information
• Ensure correct insurance plan codes are used for billing
• Explain consent forms, obtain signatures, and answer questions professionally
• Address patient issues and concerns and alert management to unusual or difficult situations
• Protect patient health information according to HIPAA guidelines
• Use patient identifiers to correctly identify patients and medical records
• Meet departmental registration accuracy and productivity goals
• Verify insurance and determine patients' out-of-pocket expenses
• Offer payment options when applicable
• Accurately post and receipt patient payments and balance the cash drawer daily
• Organize work time, set priorities, and assist other team members
• Suggest process improvements and support efficient patient flow
• Pursue continual learning and adapt to changing demands

Patient Access Associate registering patients and processing payments for Houston Methodist’s Texas hospital system

Patient Access Associate – Outpatient Rehab

Patient Access Associate registering patients, verifying insurance, and collecting payments for Houston Methodist’s acute-care hospital system. Supporting accurate, compliant, customer-focused outpatient rehabilitation access.

• Oversee daily operations of the Access Center, including monitoring incoming call volumes and specialist activities
• Maintain current knowledge of patient registration, appointment scheduling, and department protocols
• Collaborate with clinical leadership to maintain department scheduling guidelines
• Provide the Access Center Manager with reports on staff performance, attendance, and service quality
• Coordinate Access Specialist workflow and ensure phone queues are properly staffed
• Manage departmental escalations through accountability, urgency, communication, and follow-through
• Lead outbound call assignments to schedule patients from referrals and monitor productivity
• Manage on-call reports, schedules, contact numbers, and processes for after-hours specialists and third-party providers
• Resolve patient messages or concerns submitted by third-party after-hours service centers
• Review specialist performance and provide motivation, coaching, mentoring, and guidance to Team Leads
• Participate in screening, interviewing, and hiring Access Specialists
• Complete annual performance evaluations and performance documentation with Team Leads and the Manager
• Complete timecards, document department schedules, and track attendance-policy adherence
• Comply with clinical policies, procedures, and HIPAA requirements
• Attend ongoing technical, customer service, and other training
• Perform other duties as assigned

Patient access supervisor overseeing UT Health San Antonio’s hybrid call center operations

Supervisor, Patient Access Center

Patient access supervisor overseeing UT Health San Antonio’s hybrid call center operations. Managing scheduling workflows, escalations, staffing, performance, and HIPAA-compliant patient service.

• Provide an exceptional and positive patient experience to every caller
• Maintain current knowledge of patient registration, appointment scheduling, and department protocols
• Provide leadership support for multiple clinical departments and assigned Access Specialists
• Lead and manage outbound call workflows to schedule patients based on referrals
• Support resolution of after-hours patient concerns and urgent situations
• Review, communicate, and monitor specialist schedules, including breaks and lunches, with the Access Center Supervisor or Manager
• Provide telephone coverage during lunches and short-staffed periods
• Conduct call audits and provide immediate feedback and coaching
• Serve as a knowledgeable resource on job knowledge, scheduling guidelines, and clinical protocols
• Liaise between Access Specialists and clinics to resolve scheduling errors and patient issues
• Coordinate onboarding and retraining under supervisor direction
• Plan daily outbound-call tasks and monitor adherence to processes and procedures
• Provide motivational coaching and mentoring to improve Access Specialist performance
• Complete ongoing technical, customer service, and other training
• Adapt to operational changes based on business needs
• Comply with clinical policies, procedures, and HIPAA requirements
• Meet attendance expectations and perform other assigned duties

Patient Access Team Lead guiding call-center scheduling and patient support at UT Health San Antonio

Patient Access Lead

Patient Access Team Lead supporting UT Health San Antonio’s clinical scheduling call center. Coaching specialists, auditing calls, resolving patient issues, and coordinating referral-based outbound scheduling.

• Provide clinical disease state education and product education to patients and their families
• Work closely with patients, families, physicians and other office staff to prevent and address barriers to access
• Help ensure optimal understanding for Catalyst’s medicines
• Support advocacy for patients and provide educational resources and opportunities for patients
• Interact with HUB partners at Catalyst Pathways to ensure seamless communication with patients and their families
• Educate patients and/or their families on reimbursement and insurance protocols
• Coordinate communication among key stakeholders to ensure patients have clinical support required to transition successfully to therapy
• Advise patients and their families about access and affordability programs
• Work cross-functionally with other commercial personnel to resolve access issues for patients
• Provide expertise to HCPs on health plan policies and procedures
• Conduct Connect Calls to discuss open cases in Catalyst Pathways
• Maintain ongoing contact with patients and their families to address unmet needs and offer compliant solutions

Patient Access Liaison providing education and support for rare disease patients

Patient Access Liaison – Houston

Patient Access Liaison providing education and support for rare disease patients at Catalyst Pharmaceuticals. Engaging with patients and healthcare providers to ensure access and understanding of treatments.

Patient Access jobs in Texas

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Patient Access Associate – Outpatient Rehab

Supervisor, Patient Access Center

Patient Access Lead

Patient Access Liaison – Houston