Patient Access

• Handles incoming phone calls from patients, families and referring providers to schedule patient appointments
• Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists
• Secures the information needed to facilitate the financial aspects of medical care including patient demographics and insurance information
• Processes updates and corrections to patient insurance and demographic information
• Collects patient liabilities prior to or on the date of service, as appropriate
• Schedules in office procedures like biopsies, ensuring necessary medical information is available for providers

Patient Access Scheduling Agent

• Handles incoming phone calls from patients, families and referring providers to schedule patient appointments
• Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists
• Secure the information needed to facilitate the financial aspects of medical care such as patient demographics, insurance information, and account guarantor
• Processes updates and corrections to patient insurance and demographic information
• Collects patient liabilities prior to or on the date of service, as appropriate
• Secure medical records from outside health care organizations to ensure the provider has the necessary medical information
• Schedules in office procedures that may require scheduling the appointment and the room for the procedure
• Prioritizes visits and services for efficient utilization of physician’s clinical staff and patient’s time

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Patient Access Scheduling Agent

Patient Access Center