Patient Access

• Organize and coordinate assigned staff activities to ensure safe, effective, appropriate, and fiscally responsible work
• Handle and solve problems related to the area of assignment
• Work with the Patient Access Manager to develop and coach staff
• Conduct and oversee orientation and training of Patient Access staff
• Perform revenue cycle tasks supporting compliance and customer service
• Assist the Patient Access Manager with day-to-day operations
• Coordinate registration and pre-registration duties
• Monitor daily productivity and communicate with staff
• Provide reporting on department performance metrics
• Assign and coordinate staff schedules, rotations, time off, and call-offs
• Track and monitor upfront collection processes
• Assign goals and provide coaching and corrective action
• Participate in on-call rotation, including days, nights, and weekends
• Fill in for call-offs, staffing issues, or unexpected volumes as needed
• Develop department processes and procedures
• Conduct staff training, education, development, audits, and continual coaching
• Act as a resource for staff and ancillary departments
• Manage assigned projects and process changes
• Report routinely to Patient Access Leadership
• Participate in facility activities and gather statistical information
• Assist with staff evaluations and maintain the time/attendance system
• Attend facility meetings as required to ensure process alignment and communication

Patient Access Supervisor improving hospital registration and revenue-cycle operations for Ensemble

Supervisor, Patient Access – Pre-Access

Patient Access Supervisor leading registration and pre-access operations at Ensemble, a healthcare revenue-cycle management provider. Coaching staff, tracking performance, and improving hospital billing processes.

• Partner with a team of healthcare, technical and project management consultants to ensure the seamless integration, data migration and system performance of Epic systems
• Leverage technical expertise in Epic modules providing support to optimize the systems functionality
• Provide guidance and recommendations on Epic applications offering suggestions and participating in discussions on operational and technology improvements
• Lead and support Epic Patient Access initiatives
• Facilitate requirements gathering sessions with clinical, operational, and IT stakeholders
• Create and maintain project documentation, workflow diagrams, and build specifications

Senior Associate managing Epic Patient Access integration and enhancements

Senior Associate – Patient Access

Senior Associate driving Epic Patient Access integrations and optimizations in healthcare settings. Collaborating with cross-functional teams to improve patient access workflows and system performance.

• Supervise Patient Access on an assigned campus
• Monitor staff productivity and compliance
• Coordinate training and staff scheduling
• Ensure exceptional Patient Experience

Supervisor of Patient Access overseeing staff and operations

Supervisor, Patient Access

Supervisor of Patient Access managing staff productivity and compliance. Ensuring exceptional Patient Experience in a healthcare setting based in Normal, IL.

• Provides support to supervisors and management through daily workload management
• Creating daily staffing strategies and providing case escalation support
• Ensure that all day to day activities of the team operate smoothly and seamlessly as per established KPIs
• Assuring the PAS Team provides high level customer services to patients and HCPs
• Subject matter expert for team documents and process updates
• Monitors and assigns work, adjusting workload and staffing requirements to ensure all cases are addressed in a timely manner
• Provides activity metrics, status updates and program intelligence to management as needed
• Responds, investigates and resolves escalated patient cases
• Works collaboratively and proactively with direct staff

Patient Access Specialist Lead providing support and management in healthcare

Lead, Patient Access

Patient Access Specialist Lead providing support and management in healthcare operations. Collaborating with teams to ensure service quality and efficiency as subject matter expert.

Patient Access jobs in Illinois

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Supervisor, Patient Access – Pre-Access

Senior Associate – Patient Access

Supervisor, Patient Access

Lead, Patient Access