Lead, Patient Access

AbbVie

Patient Access Specialist Lead providing support and management in healthcare operations. Collaborating with teams to ensure service quality and efficiency as subject matter expert.

Posted 7/11/2026full-timeRemote • Illinois • 🇺🇸 United StatesSenior💰 $31 - $55 per hourWebsite

About the role

Key responsibilities & impact

Provides support to supervisors and management through daily workload management
Creating daily staffing strategies and providing case escalation support
Ensure that all day to day activities of the team operate smoothly and seamlessly as per established KPIs
Assuring the PAS Team provides high level customer services to patients and HCPs
Subject matter expert for team documents and process updates
Monitors and assigns work, adjusting workload and staffing requirements to ensure all cases are addressed in a timely manner
Provides activity metrics, status updates and program intelligence to management as needed
Responds, investigates and resolves escalated patient cases
Works collaboratively and proactively with direct staff

Requirements

What you’ll need

High school diploma or equivalent required
College or a 2-year Associate Degree is preferred
A minimum of 3-5 years’ experience within a healthcare provider, PBM, Specialty Pharmacy or Retail/Mail Order Pharmacy setting
Strong core insurance (Medical and Pharmacy Benefit) knowledge
Knowledge of online verification systems or similar experience required
Previous leadership in a call center, integrated health care provider, managed care, or healthcare insurance setting desired
Strong understanding of health care reimbursement channels

Benefits

Comp & perks

paid time off (vacation, holidays, sick)
medical/dental/vision insurance
401(k) to eligible employees
short-term incentive programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Workload ManagementCase Escalation SupportActivity Metrics ReportingProcess UpdatesKPI Management

Soft Skills

Collaborative WorkProactive Problem SolvingCustomer Service Orientation