Supervisor, Patient Access – Pre-Access

Ensemble Health Partners

Patient Access Supervisor leading registration and pre-access operations at Ensemble, a healthcare revenue-cycle management provider. Coaching staff, tracking performance, and improving hospital billing processes.

Posted 8/19/2026full-timeBreese • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $47,400 - $59,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare access management and revenue cycle processes, with a strong focus on staff development, operational efficiency, and compliance. Proficient in utilizing analytical skills and technology to enhance team performance and service delivery.

Highest-signal resume keywords

Certified Healthcare Access Management (CHAM)Certified Revenue Cycle Representative (CRCR)Staff Training and DevelopmentRevenue Cycle ManagementMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue Cycle ManagementStaff Training and DevelopmentAnalytical SkillsProblem SolvingProcess ImprovementSchedulingRegistrationInsurance VerificationHospital BillingPerformance Metrics Reporting

Soft Skills

LeadershipCoachingCommunicationTeam ManagementOrganizational Skills

Tools & Technologies

Microsoft OfficeAI Management Tools

Certifications & Qualifications

Certified Healthcare Access Management (CHAM)Certified Revenue Cycle Representative (CRCR)

Industry Keywords

HealthcarePatient AccessRevenue CycleComplianceCustomer Service

About the role

Key responsibilities & impact

Organize and coordinate assigned staff activities to ensure safe, effective, appropriate, and fiscally responsible work
Handle and solve problems related to the area of assignment
Work with the Patient Access Manager to develop and coach staff
Conduct and oversee orientation and training of Patient Access staff
Perform revenue cycle tasks supporting compliance and customer service
Assist the Patient Access Manager with day-to-day operations
Coordinate registration and pre-registration duties
Monitor daily productivity and communicate with staff
Provide reporting on department performance metrics
Assign and coordinate staff schedules, rotations, time off, and call-offs
Track and monitor upfront collection processes
Assign goals and provide coaching and corrective action
Participate in on-call rotation, including days, nights, and weekends
Fill in for call-offs, staffing issues, or unexpected volumes as needed
Develop department processes and procedures
Conduct staff training, education, development, audits, and continual coaching
Act as a resource for staff and ancillary departments
Manage assigned projects and process changes
Report routinely to Patient Access Leadership
Participate in facility activities and gather statistical information
Assist with staff evaluations and maintain the time/attendance system
Attend facility meetings as required to ensure process alignment and communication

Requirements

What you’ll need

Certified Healthcare Access Management (CHAM)
Certified Revenue Cycle Representative (CRCR)
High School Diploma or GED
2-3 years of supervisory experience in healthcare or business field preferred
Ability to lead/direct others
High degree of analytical ability
Working knowledge of Microsoft Office
Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
Demonstrated advanced usage of AI and management of teams using AI for process and technological improvements

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive healthcare and other benefits
Paid time off
Retirement benefits
Well-being programs
Professional development
Quarterly and annual incentive programs
Career advancement opportunities
Work-life flexibility
Reasonable accommodations for qualified individuals with disabilities