Operations

• Lead and manage clearance operations to ensure timely customs processing and regulatory compliance
• Monitor shipment clearance timelines, identify bottlenecks, and implement solutions to avoid delays
• Ensure compliance with local customs regulations, trade laws, and documentation requirements
• Build strong relationships with customs authorities, brokers, and regulatory agencies
• Analyze operational performance (clearance time, exceptions, compliance rates) and drive improvement actions
• Develop and implement processes to minimize clearance delays, penalties, and additional costs
• Ensure accurate documentation handling, classification, and duty/tax calculation processes
• Train and develop team members on regulatory updates, compliance procedures, and best practices
• Drive automation and digital tools to improve clearance efficiency and visibility
• Collaborate with internal stakeholders (operations, customer service, commercial teams) to resolve clearance-related issues
• Establish a customer-focused approach to proactively manage exceptions and enhance service experience
• Provide regular reporting on clearance performance, risks, and improvement initiatives

Senior Operations Manager, Clearance

• Lead, coach, and motivate operations teams across PUD, sorting hubs, and ramp activities to achieve productivity and service excellence
• Oversee daily operations performance, ensuring shipments are picked up, sorted, and dispatched accurately and on time
• Monitor KPIs including service quality, transit time, loss & damage, and cost efficiency; take corrective actions where required
• Drive operational planning including route optimization, sortation efficiency, and ramp handling effectiveness
• Ensure efficient coordination between first mile, hub operations, and air/linehaul connections
• Implement continuous improvement initiatives to optimize workflows, reduce operational costs, and enhance service levels
• Manage resource planning (manpower, fleet, equipment) to meet volume demands and operational targets
• Enforce compliance with safety, regulatory, and operational standards across all processes
• Establish a customer-centric culture focused on delivery reliability and service quality
• Identify training needs, develop team capabilities, and implement workforce development plans
• Produce and analyze daily/weekly/monthly operational reports for performance tracking and strategic decisions

Senior Operations Manager – Pick-Up & Delivery, Sorting, Ramp

• Oversee air export operations and logistics coordination
• Ensure compliance with international shipping regulations
• Collaborate with clients and internal teams for efficient operations
• Manage documentation and track shipments

Operations, Air Export

• Supplier Relationship Management – Act as the main operational contact for suppliers, providing ongoing support and maintaining open communication channels.
• Operational Execution & Maintenance – Manage day-to-day updates to supplier contracts, routes, and systems, including enabling/disabling services as needed.
• Issue Resolution & Escalation – Own the resolution of technical or operational challenges; collaborate with internal teams to troubleshoot and resolve backend or system issues.
• SLA & Booking Monitoring – Track booking statuses and system-generated processes to ensure full SLA compliance and timely service delivery.
• Manual Adjustments & Reconciliations – Handle manual updates to bookings, correct inventory discrepancies, and ensure financial accuracy in coordination with our finance team.
• Content & Workflow Management – Support suppliers in maintaining accurate and appealing content (descriptions, images, rates), and ensure internal SOPs and workflows remain updated and aligned with process changes.
• Availability & Pricing Optimization – Collaborate with suppliers to keep availability and pricing up to date and competitive.
• Support Integration – Respond to inquiries from internal teams (e.g., Customer Support via Zendesk or Slack), particularly when coordination with suppliers is required.

Operations Specialist

• Execute the operational & commercial requirements for existing & future clients
• Liaise with Project Logistics team members worldwide and provide an efficient conduit that will facilitate product strategy to affect our price offers to clients
• Support the sales development process by delivering back up support through identifying and preparing sales quotations
• Be an industry leader in managing and delivering optimal pricing results through supplier relationships
• Close cooperation with Project Logistics stakeholders, products and country management
• Improvement of success rates, internal sales success and KPI's metrics
• Coordinates complex, regional and local pricing for high revenue potential bids
• Assist in developing new pricing tools, processes and systems
• Liaise with product experts to ensure the logic used in pricing is resulting in calculated cost and profit
• Undertake negotiations to design, develop and implement Bi Lateral agreements
• Monitor Bi Lateral Agreement validities against services offered
• Negotiate and drive rate reductions with origins
• Process all export/import bookings, documentation and despatch requirements

Project Logistics Pricing and Operations Specialist

• Assist the Inland Operation Manager in ensuring efficient and cost-effective physical delivery operations.
• Drive intermodal performance & commercial orientation/awareness.
• Manage a team size of 7+ members.
• Coordinate with Customers, Maersk Trucking team and Customs Officers for stuffing plan and/or to arrange services on schedule.
• Attend all inquiries from Customers and communicate with related parties in case of exceptions.
• Drive compliance and safety in daily operations.
• Set up SOP/IOPs, processes in line with customer’s requirements and internal processes.
• Conduct regular training and coaching to team members.
• Monitor KPIs, improve reporting within the organization, and move towards standardization of process.

Landside Operations Team Manager

• Perform final quality checks and oversee the full product lifecycle.
• Provide operational support to partners, ensuring high-quality execution and resolving data discrepancies.
• Monitor ongoing account performance and manage complex schedules, ensuring data accuracy and integrity across the system.
• Maintain precise analytical reports on product performance.
• Coordinate with other teams to innovate and optimise cross-functional processes for enhanced automation and efficiency.

• Coordinate and monitor daily transport activities, including trucking plan, route optimization, delivery timeliness.
• Ensure timely system updates and reporting
• Manage service performance & KPIs, providing action plans for further improvement.
• Troubleshoot and resolve operational issues/ escalations
• Monitor Operational Finance, including validating the debit/ payment requests from vendors, handling vendor/ customer billing in system.
• Vendor management: trucking capacity and volume allocation.
• Enhance productivity and performance through operational initiatives
• Identify cost-saving opportunities while maintaining high service quality.
• Monitor external factors, such as regulatory changes and market trends, that may affect transportation procurement and operation.
• Support the sourcing and tendering process for customs and transportation services.
• Participate in new project implementation and being a key executive for key accounts.
• Ensure the execution of plans in accordance with company processes, procedures, and best practices, including Business Contingency Plans as necessary.
• Drive continuous improvement initiatives to enhance service offerings, streamline processes, and maximize operational efficiency.
• Collaborate with other departments to understand market trends, competitors and customer needs to identify new business opportunities and areas for growth and improvement.
• Ensure the compliance to internal & external audit controls; audit vendor security and safety; update audit result in the system, and follow up on vendors’ corrective action plans.
• Prepare regular analytical reports and develop a strategic business development plan to drive profitable and sustainable growth.
• Manage monthly review of partners/vendors in collaboration with Operations, ensuring compliance and evaluating scorecards.
• Develop a pricing strategy that is competitive and aligned with market trends and customer needs.
• Define Product Value Proposition and Differentiators, including the development of success stories.
• Develop new transport service and value-added services (VAS) to ensure product differentiation from competitors.
• Foster effective cross-functional collaboration.
• Participate in Business Development meetings with customers together with Sales.
• Expand services in scope of solution design and new business development.
• Perform other tasks as assigned by Manager.

Supervisor, Transportation Operations

• Analyze and conduct extensive market research to identify potential business opportunities. This includes understanding the logistics market trends, competitors, and customer needs to identify new business opportunities and areas for growth/ improvement.
• Develop and enhance service offerings based on market demands and customer’s needs.
• Offer tailored solutions that meet the customer’s requirement, as well as designing and analysing operational solutions for customer tender proposals, assigned projects, and existing operations.
• Define Product Value Proposition and Differentiators.
• Develop new transport service and value-added services (VAS) ensuring product differentiation with competition.
• Develop success stories and showcases to attract new business opportunities.
• Develop pricing strategy and ensure that pricing is competitive and aligned with market trends and customer needs.
• Develop sales tariffs and manage rate database.
• Do pricing and profitability analysis on regular basis for existing and new business opportunities.
• Prepare regular analytical reports and develop a strategic business development plan to drive profitable and sustainable growth.
• Manage monthly review of partners/vendors together with Operations for compliance, score cards, etc.
• Drive continuous improvement initiatives to enhance service offerings, streamline processes, and maximize operational efficiency.
• Consult with operations on processing aspects, local regulations, capacity planning and costing.
• Build effective cross-functional collaboration.
• Join Business Development meetings with customers together with Sales.
• Other tasks as assigned by Supervisors / Manager.

See all jobs on JobTailor

Senior Operations Manager, Clearance

Senior Operations Manager – Pick-Up & Delivery, Sorting, Ramp

Operations, Air Export

Operations Specialist

Project Logistics Pricing and Operations Specialist

Landside Operations Team Manager

Operations Specialist

Supervisor, Transportation Operations

Senior Planner, Transportation Operations