Senior Operations Manager – Pick-Up & Delivery, Sorting, Ramp

FedEx

Operations Snr Manager at FedEx leading logistics execution for PUD, sorting, and ramp operations. Driving operational excellence and resource optimization to ensure high service performance.

Posted 6/3/2026full-timeHanoi • 🇻🇳 VietnamSeniorLeadWebsite

About the role

Key responsibilities & impact

Lead, coach, and motivate operations teams across PUD, sorting hubs, and ramp activities to achieve productivity and service excellence
Oversee daily operations performance, ensuring shipments are picked up, sorted, and dispatched accurately and on time
Monitor KPIs including service quality, transit time, loss & damage, and cost efficiency; take corrective actions where required
Drive operational planning including route optimization, sortation efficiency, and ramp handling effectiveness
Ensure efficient coordination between first mile, hub operations, and air/linehaul connections
Implement continuous improvement initiatives to optimize workflows, reduce operational costs, and enhance service levels
Manage resource planning (manpower, fleet, equipment) to meet volume demands and operational targets
Enforce compliance with safety, regulatory, and operational standards across all processes
Establish a customer-centric culture focused on delivery reliability and service quality
Identify training needs, develop team capabilities, and implement workforce development plans
Produce and analyze daily/weekly/monthly operational reports for performance tracking and strategic decisions

Requirements

What you’ll need

Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field
Minimum 10 years of experience in logistics/express operations (PUD, hub, or air/ramp handling)
Strong understanding of transportation, routing, sortation processes, and last-mile delivery
Proven leadership experience managing large operational teams in a fast-paced environment
Data-driven mindset with strong analytical and problem-solving skills
Knowledge of operational KPIs, cost management, and performance optimization tools
Strong organizational, time management, and decision-making skills
Excellent communication and stakeholder management abilities

Benefits

Comp & perks

Competitive benefits
Opportunities for flexible work arrangements
Programs to support well-being

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

logisticssupply chain managementoperations managementroute optimizationsortation processeslast-mile deliveryperformance optimizationdata analysiscost managementKPI monitoring

Soft Skills

leadershipcoachingmotivationanalytical skillsproblem-solvingorganizational skillstime managementdecision-makingcommunicationstakeholder management

Certifications

Bachelor’s degree in LogisticsBachelor’s degree in Supply ChainBachelor’s degree in Business Administration