Senior Operations Manager, Clearance

FedEx

Operations Snr Manager leading customs clearance operations at FedEx. Ensuring timely and compliant processing of shipments with a customer-focused approach.

Posted 6/3/2026full-timeHanoi • 🇻🇳 VietnamSeniorLeadWebsite

About the role

Key responsibilities & impact

Lead and manage clearance operations to ensure timely customs processing and regulatory compliance
Monitor shipment clearance timelines, identify bottlenecks, and implement solutions to avoid delays
Ensure compliance with local customs regulations, trade laws, and documentation requirements
Build strong relationships with customs authorities, brokers, and regulatory agencies
Analyze operational performance (clearance time, exceptions, compliance rates) and drive improvement actions
Develop and implement processes to minimize clearance delays, penalties, and additional costs
Ensure accurate documentation handling, classification, and duty/tax calculation processes
Train and develop team members on regulatory updates, compliance procedures, and best practices
Drive automation and digital tools to improve clearance efficiency and visibility
Collaborate with internal stakeholders (operations, customer service, commercial teams) to resolve clearance-related issues
Establish a customer-focused approach to proactively manage exceptions and enhance service experience
Provide regular reporting on clearance performance, risks, and improvement initiatives

Requirements

What you’ll need

Bachelor’s degree in Supply Chain, Logistics, International Trade, or related field
Minimum 10 years of experience in customs clearance, brokerage, or international logistics operations
Strong knowledge of customs regulations, trade compliance, tariffs, and documentation
Experience dealing with customs authorities and regulatory bodies
Strong analytical skills with the ability to manage complex operational and compliance challenges
Proven leadership and team management experience
High attention to detail and strong problem-solving capabilities
Ability to work under pressure and manage time-sensitive shipments
Familiarity with clearance systems and digital trade tools is an advantage

Benefits

Comp & perks

Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customs processingregulatory complianceshipment clearancedocumentation handlingduty calculationtariffstrade complianceanalytical skillsproblem-solvingteam management

Soft Skills

leadershiprelationship buildingattention to detailtime managementcustomer-focused approachcollaborationcommunicationoperational performance analysistraining and developmentadaptability