Operations

• To manage the ocean freight global accounts as a single window for customer correspondence, operations and higher productivity through timely & accurate documentation, operations and effective coordination with outsourced service providers/vendors.
• Shipment tracking, issuance of invoices and coordination with counterparts.
• Handle documentation and operations of Sea Freight Export.
• Working knowledge of export procedures and statutory requirements.
• Ensure compliance with the standard area operating.

Operations Assistant

• Supervise the reservations team and ensure rapid response times.
• Monitor inquiry conversion rates.
• Improve sales and upselling performance.
• Ensure all leads receive timely follow-up.
• Review lost bookings and identify improvement opportunities.
• Oversee guest communications before, during and after each stay.
• Ensure SLA compliance across all communication channels.
• Supervise escalations and service recovery situations.
• Monitor guest satisfaction and review performance.
• Review calls, emails, live chats and WhatsApp conversations.
• Audit support tickets and reservation workflows.
• Identify coaching opportunities for team members.
• Ensure consistency in communication quality and brand standards.
• Lead and coach Reservations, Concierge and Guest Experience teams.
• Conduct regular performance reviews.
• Develop SOPs and training programs.
• Drive a culture of accountability and hospitality excellence.
• Monitor KPIs and operational performance.
• Prepare weekly and monthly management reports.
• Identify operational bottlenecks and improvement opportunities.

Head of Guest Operations

• Execution of Corporate Actions relates to DFM / ADX / NASDAQ markets along with GCC related markets.
• Handle NIN related activities and Stock Transfers to and from market
• Financial posting in the core system including daily settlements and Fund transfers
• Handling and resolving Customer queries
• Preparation and execution of trade confirmation to the customers
• Reconciliation of customer portfolio along with Mashreq’s portfolio with the market including GCC markets, as per agreed intervals and investigations in case of any exception
• Monitoring of LTV through out the day and reporting to TCM upon occurrence of any shortfalls or Margin calls
• Monitoring Security Exceptions, if any, as per regulatory and market requirements
• Report HO trades, if any, done through Mashreq Securities to CAD for booking the same in HO books

Senior Officer, Treasury Operations – CoE, Pakistan

• Maintaining DSR on daily basis for ready reference.
• Follow up on daily job during day start and completion per deadline, job planning for complete day.
• Ensuring clear communication to all related parties for shipments specifically for critical ones.
• Ensuring all pre alert / CAN / documents are sent to all related parties prior to shipment arrival.
• Responsible to make sure documents are not getting released without 100% payment for Cash Customer, any TDS deduction must be on letter head from customer to maintain proper accounting / future follow up.
• Ensure to follow company procedures and policies in terms of document handling / secrecy / accounts etc.
• Providing quality / high level of service to all customers irrespective of volume / revenue.
• Identify future problems based on current situation and take proactive action.
• Extending assistance to customer service on business which handed by them.

• Oversee all field operations, including maintenance, make-readies, inspections, and access control.
• Drive improvements in Work Order (WO) completion and conversion ratios.
• Ensure accountability for curb appeal, field results, and tenant satisfaction.
• Expedite and manage all maintenance and make-ready work orders to meet turnaround targets.
• Reduce maintenance spend by optimizing vendor use, procurement, and process efficiency.
• Manage property access systems, including office access software and hardware security.
• Oversee break-in investigations, access audits, and property security protocols.
• Retrofit office systems for inventory management to track tools, materials, and maintenance supplies.
• Conduct and oversee semi-annual inspections to ensure property standards are met and revenue targets achieved.
• Collaborate cross-functionally with Property Management, QA, and Operations teams to streamline maintenance workflows.

Maintenance Operations Manager

• Secure new customers and retain/develop existing accounts to drive business growth.
• Regularly visit potential and existing customers.
• Develop business within assigned DSV Trade Lanes and routes, grow the assigned routes based on sales plans, targets, and KPIs.
• Identify and enlarge targeted customer base and Industry.
• Generate and convert sales leads into revenue generating business.
• Follow up on customers communications in a timely and professional manner.
• Collaborate with other departments to execute customer service contracts, generate business &maximize profits.
• Contribute to business development through market insights and regular sales meetings.
• Ensure proper credit verification for customers and manage payment collections.

Operations jobs in Pakistan

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Operations Assistant

Head of Guest Operations

Senior Officer, Treasury Operations – CoE, Pakistan

Operations Assistant

Operations Assistant

Maintenance Operations Manager

Operations