Operations

• Act as the primary helpdesk for store opening and COO operational support
• Log, triage, resolve or escalate queries through support channels
• Support stores during readiness, opening, and stabilisation phases
• Assist Operators and Store Leadership with systems, processes, and operational readiness
• Maintain accurate records of issues, actions, and outcomes
• Identify recurring issues and contribute to continuous improvement
• Coordinate with internal teams to deliver consistent operational support
• Support refurbishment and change initiatives across the network

Retail Operations Coordinator

• Coach and mentor store teams to lift capability and performance
• Analyse store & category data to identify opportunities and drive improvements
• Build strong, credible relationships with department managers and owner/operators
• Implement best practices in butchery operations, production, and food safety
• Travel within your focus area of Waikato and Coromandel, with the wider North Island as needed.

Retail Operations Specialist – Butchery

• Support operational and administrational functions such as recruitment procedures and practices
• Ensure consistency in use of systems, processes and practices.
• Provides regular updates to Head of operations and other Key Internal stakeholders
• Manage incoming staff queries promptly and courteously.
• Provide comprehensive administrative and clerical support, including purchasing items, filing, managing documents, ordering stationery and coordinating gift arrangements.
• Handle the receiving, ordering, and dispatching of deliveries and merchandise.
• Maintain awareness of staff movements in and out of Smartly.
• Prepare internal staff communications and documents as needed.
• Schedule appointments, travel bookings and meetings as required.
• Coordinate office services as required such as cleaners and maintenance companies.
• Assist with HR activities such as maintaining contact information, providing recruitment support, and facilitating on and off boarding processes.
• Plan, coordinate, and execute staff engagement activities including workshops, functions, social events.
• Coordinate responses and survey information relating to events.
• Prepare and send staff communications and manage logistics for events.
• Organise suitable catering for events and workshops, in office staff lunches.
• Maintain a continual focus on identifying and implementing process improvements to enhance efficiency.
• Recommend best practice and system improvements to optimise operations.
• Support the implementation of new operational policies and processes.
• Collaborate with cross functional teams to enhance the overall customer experience.
• Coordinate process improvement projects to achieve targeted outcomes.
• Ensure internal staff receive appropriate training and education on operational processes.
• Develop and nurture relationships with internal key stakeholders such as Sales and Services, Marketing and Learning and Development.
• Develop and nurture relationships with external stakeholders and suppliers.
• Engage and actively seek feedback and input from other managers on plans, activities, and team performance.
• Report all hazards or unsafe situations.
• Report all accidents/incidents including near misses.
• Work safely and use protective equipment as required.
• Attend Health and Safety Training.
• Attend First Aid Training.
• Carry out other duties as required.

Operations Coordinator

• Lead the stewardship, performance and resilience of New Zealand’s most critical transport assets
• Shape the future of a nationally significant lifeline asset
• Provide enterprise leadership and technical authority across asset management, network operations and maintenance delivery
• Set direction, standards and assurance to ensure the network performs today and is fit for the future
• Lead a diverse national group, providing effective day-to-day operational delivery
• Ensure a consistently high level of network performance and resilience
• Provide oversight and clear direction during major incidents and emergencies

Group General Manager – Asset and Operations

• Analyse fault data to optimise the performance of the network
• Ensure the system meets present-day design requirements and standards
• Review and monitor critical infrastructure work on the network by external & internal contractors
• Respond and manage network related incidents
• Manage environmental compliance against agreed targets and ensure we are meeting customer service KPIs
• Perform after-hours, on-call duties and be available for rostered work if needed

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Retail Operations Coordinator

Retail Operations Specialist – Butchery

Operations Coordinator

Group General Manager – Asset and Operations

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