Operations

• ongoing development, optimisation and administration of Melio's Zendesk environment
• acting as the primary administrator for Zendesk
• managing data feeds and third-party integrations
• running regular system audits
• supporting new users through onboarding

Senior Operations & Systems Associate

• Own the day-to-day delivery health of Managed Services across assigned customers, ensuring SLAs, service commitments, and quality standards are consistently met
• Act as the primary operational contact and escalation point, understanding customer priorities, risks, and service concerns, and ensuring these are clearly communicated and actioned
• Monitor and report on service performance, identifying risks and opportunities to improve delivery quality and customer experience
• Lead service reviews and regular customer updates to gain clear insights and agreed actions
• Identify recurring issues, process gaps, and customer friction points, and drive service improvement in partnership with Continuous Improvement, Automation, and Service Management functions
• Collaborate across operations teams to align customer needs with delivery capability, ensuring a consistent, high-quality service experience

Operations Lead – Service Delivery

• Coordinate cargo loading, discharge, transhipment, and movement activities to ensure operational efficiency.
• Monitor and manage special cargo shipments, including reefer and other specialised cargo.
• Liaise with terminals, depots, vessel operators, overseas offices, and internal stakeholders to resolve operational issues.
• Investigate and resolve cargo claims, disputes, and requests for information in a timely manner.
• Ensure compliance with customs, MPI, and other regulatory requirements, as well as company procedures.
• Maintain accurate cargo records, reports, and operational documentation.
• Identify opportunities to improve operational processes and support continuous improvement initiatives.

Cargo Operations Officer

• Lead and support stores to deliver exceptional deli offers, with a strong focus on quality, freshness, and innovation
• Champion best-in-class merchandising standards, ensuring displays are visually inspiring, abundant, and customer-focused
• Coach and develop Deli Managers and teams to build capability, confidence, and consistency
• Drive sales, margin, and waste improvement through strong operational practices and product execution
• Support the rollout of new products, concepts, and seasonal initiatives across both banners
• Partner with store leadership teams to identify opportunities to elevate the deli experience and unlock growth
• Encourage creativity and continuous improvement, bringing new ideas and trends into stores (eg. creating new recipes and rolling these out)

Deli Operations Specialist

• Act as the primary helpdesk for store opening and COO operational support
• Log, triage, resolve or escalate queries through support channels
• Support stores during readiness, opening, and stabilisation phases
• Assist Operators and Store Leadership with systems, processes, and operational readiness
• Maintain accurate records of issues, actions, and outcomes
• Identify recurring issues and contribute to continuous improvement
• Coordinate with internal teams to deliver consistent operational support
• Support refurbishment and change initiatives across the network

Operations jobs in New Zealand

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Senior Operations & Systems Associate

Operations Lead – Service Delivery

Cargo Operations Officer

Deli Operations Specialist

Retail Operations Coordinator