Operations

• Manage the ticket queue prioritizing and resolving requests while identifying recurring categories to automate or deflect
• Participate in a rotating on-call and incident response schedule, including weekends, troubleshooting and documenting issues in real time
• Build and maintain monitoring dashboards (Tableau, Superset, Grafana) that track service health, availability, and data quality, flagging gaps as they emerge
• Use AI-assisted tools (e.g., Claude, Copilot) to speed up triage, root-cause analysis, scripting, and documentation — while knowing when a problem needs hands-on judgment instead
• Write and maintain code in general-purpose languages (Python, Go, JavaScript, TypeScript, Bash) to automate operational workflows
• Partner with global stakeholder teams to drive issues to resolution

Operations Engineer, BizTech

• Support major incidents and ensure resolution
• Write and execute SQL scripts for data correction
• Extract and analyze reports from databases
• Coordinate with teams for incident resolution
• Maintain service quality and adherence to processes

Software Engineer

• Own end‑to‑end Finance MDG service delivery
• Lead and develop MDG capability
• Define and track MDG objectives and KPIs
• Implement Finance Master Data Standard
• Establish and maintain data quality standards
• Own Finance Master Data request processes

Senior MDM Ops Analyst

• Develop, maintain, and enhance reports and dashboards for GBCR using Oracle BI, Power BI, and Alteryx.
• Build reporting and workflow automation solutions using the Power Platform and Alteryx.
• Manage and optimize data pipelines supporting GBCR reporting and operational systems.
• Perform ETL development and data transformation using Oracle Data Integrator (ODI).
• Ensure data integrity, quality, and availability while resolving data-related issues and incidents.
• Collaborate with GBCR stakeholders to gather reporting and automation requirements and deliver technical solutions.
• Coordinate with global and cross-functional teams across APAC and headquarters to support business objectives.

Associate Process Manager

• Own cloud cost reporting across GCP and AWS — weekly, monthly, and ad hoc dashboards for engineering and business stakeholders
• Drive cost optimisation: rightsizing, committed use discounts (CUDs / RIs), idle resource cleanup, storage lifecycle policies, and network egress reduction
• Design and enforce a cloud tagging strategy — define taxonomy, automate compliance checks, and resolve untagged resources
• Build showback and chargeback models so teams understand and are accountable for their spend
• Lead monthly FinOps review meetings — present spend trends, highlight anomalies, explain variances, and recommend actions
• Set up and maintain budget alerts, anomaly detection, and forecasting models
• Partner with product and engineering to embed cost awareness early in architecture and feature design
• Support day-to-day cloud operations on GCP and AWS: incident response, monitoring hygiene, and infrastructure health reviews
• Contribute to Datadog observability — dashboards, monitors, and alert tuning, particularly for cost-correlated signals
• Participate in on-call rotations and post-incident reviews with a cost lens on RCA
• Work with platform and SRE teams on Kubernetes cluster efficiency — node utilisation, autoscaling, and namespace-level cost attribution

FinOps Engineer

• Work with Oracle, MSSQL, PostgreSQL, MySQL on VMs, in AWS RDS/Aurora as well as OCI managed databases
• Work with multiple cloud vendors: AWS, OCI, Azure
• Work with AI tools to help improve your understanding, allow experimentation and develop solutions to all sorts of problems and situations
• Work with some of the industry leading technologies that monitor, update and alert on our large and diverse infrastructure
• Develop and Manage Database processes
• Maintain solid database backups
• Provide database support for company projects
• Support development teams as well as peer groups
• Provide performance tuning investigation, expertise and advice
• Create and maintain SOP and other documentation
• Determine direction for future database architectures
• Work with Very Large databases with more than 15+ TB
• Review and Manage user sessions, storage, processes, schemas, etc.
• Create and use dashboards for alerts, storage trends, query execution times, etc.
• Provide data loading and unloading as necessary
• Patch database systems manually, with scripts and with enterprise tooling

Cloud Operations DBA

• Lead the implementation, configuration, and optimization of Microsoft Dynamics 365 Supply Chain Management solutions.
• Design and deploy Advanced Warehouse Management (WMS) processes to improve inventory accuracy, warehouse efficiency, and operational productivity.
• Gather business requirements and translate them into scalable D365 functional solutions aligned with organizational objectives.
• Configure supply chain modules including procurement, inventory management, warehouse operations, production, and logistics.
• Collaborate with business stakeholders, consultants, and technical teams to ensure successful project delivery and system adoption.
• Drive process improvements by identifying opportunities to optimize supply chain workflows and warehouse operations.
• Support data migration, system integrations, testing, user acceptance testing (UAT), and production deployments.
• Provide functional guidance, troubleshooting, and post-implementation support to ensure system stability and performance.
• Develop user documentation, conduct training sessions, and promote best practices for Dynamics 365 operations.
• Monitor solution performance, recommend enhancements, and ensure compliance with business and operational standards.

D365 Operations Lead

• Band C1 &C2 Hands on Functional knowledge of Oracle (ERP) Finance Functional Modules
• understanding of Finance Processes and reporting's
• Financial closing
• understanding of Revenue and billing and procurement processes

Senior Manager, Operations

• Organising and monitoring storage and distribution of goods at multiple warehouses
• Planning and managing logistics, warehouse, transportation, and customer services
• Directing, optimising, and coordinating full order cycle
• Liaising and negotiating with customers, transporters and other parties
• Working responsibly for the overall supply chain management
• Act as a liaison between the client and onsite warehouse team to ensure smooth operations
• Provide timely support and solutions to client queries and requests
• Coordinate daily activities and updates with internal teams and stakeholders
• Assist in the documentation and reporting related to warehousing functions
• Maintain high standards of communication and professionalism in all interactions

Operations Executive

• Conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope
• Independently handle all clients and lead mitigation steps to prevent escalations
• Help knowledge management endeavour by sharing process knowledge and best practices within the teams
• Lead various quality initiatives across processes managed

• Direct partner contract creation and management , using approved templates and commercial pricing guidelines to compile 20–30 highly accurate customer agreements daily.
• Own the post-execution contract lifecycle , systematically downloading, organizing, and archiving signed legal agreements within secure Google Drive repositories.
• Execute high-velocity deal closure workflows within HubSpot and Airtable, ensuring all required operational fields are populated and validated.
• Maintain complete system data integrity across integrated platforms, including HubSpot, StreetSmart, Airtable, and active partner networks.
• Drive strict processing turnaround SLAs , managing 10–15 new deals daily, processing standard contract requests within 2 business hours, and routing sprint deals end-to-end within 15 minutes.
• Deliver targeted technical platform support , guiding customer administrators through platform onboarding, framework selections, and company size configurations.
• Administer tenant user access permissions , managing administrative configurations and initiating user invitations inside Vanta platform instances.
• Perform systematic database audits and data hygiene checks , conducting weekly reviews to prevent duplicate records and isolate unassociated company contacts.

Partnership Operations Analyst

• Works on small (to midsized) projects focused on standardization and business process improvements
• Manages parts or modules of moderately complex projects
• Develops project plans and ensures management and execution of steps and deliverables
• Supports senior team members with complex projects
• Implements process changes required at the area or market level

Principal Specialist, Process Improvement, Transformation

• Leading end-to-end project management of cross-functional Procurement and Finance initiatives, ensuring delivery on budget, scope, and timeline
• Driving digital transformation initiatives by identifying automation opportunities across Source-to-Pay (S2P) processes and implementing solutions using AI tool and techniques – like Claude, OpenAI, Copilot Power Automate, Power Apps, VBA, and SAP Automation
• Designing, developing, and deploying Generative AI solutions to enhance operational efficiency, including intelligent document processing, automated reporting, and AI-assisted decision support
• Building and maintaining Power Automate flows and Power Apps to digitize manual workflows, reduce cycle times, and improve data accuracy across procurement operations
• Engaging with department leads and senior stakeholders across Procurement and Finance to scope, plan, track, and close operational excellence and digital transformation projects
• Contributing as a core team member in designing future processes aligned with GBS strategy
• Managing user acceptance testing (UAT) by assessing scenarios, identifying system flaws, and collaborating with testing teams, if any, to ensure agreed outcomes are achieved
• Acting as the voice of GBS Operations during change management, representing standardization requests with affiliates and supporting post-go-live stabilization
• Developing compelling project content and presentations for management, including executive level presentations, and strategic storytelling
• Preparing and tracking project plans, maintaining alignment with GBS SDO and GPO teams, and defining the right KPIs and risk mitigation strategies
• Staying current with emerging technologies and proactively proposing innovative digital solutions to enhance S2P processes

Associate Lead – Operations Excellence

• Entire process should be followed as per agreed Product Program, Process Notes, SOPs, OPM, CPM and ADMs.
• Ensure no product level understanding gaps in Wholesale Credit policies, Loans, OD, Supply Chain and Factoring products.
• Ensure no errors while review of Credit Proposal & Agreements at the time of disbursement against submitted drawdown request by client.
• Complete understanding of accounting standards and APPM to ensure no errors while accrual of income & charge components.
• Ensure to have experience of handling UATs and highlight (UAT) related observations & defects promptly.
• Ensure timely & strong tracking of post disbursement credit terms and in case of any breach report immediately.
• End to end coordination with relevant stakeholders for any exception & clarification till closure/resolution.
• Perform & Review daily reconciliation of all activities/process steps which have been recorded & updated in trackers and continuous follow-up for closure. Reconciliation status to be published daily to unit manage by highlighting the issues (if any).

Team Leader – Corporate & Syndication Loans

• Own the end-to-end technical strategy and architecture for the Agentic AI program, ensuring scalability, security, and enterprise alignment.
• Lead design and development of intelligent agent workflows leveraging LLMs, reasoning engines, and autonomous orchestration frameworks (e.g., LangChain, AutoGen, Copilot Studio).
• Establish coding standards, MLOps practices, and integration frameworks to ensure quality and maintainability.
• Collaborate with solution architects, data engineers, and DevOps to design cloud-native, production-ready AI systems.
• Translate business and functional requirements into detailed technical specifications, solution blueprints, and implementation plans.
• Oversee AI model integration, API development, and data pipeline orchestration.
• Drive experimentation, fine-tuning, and continuous improvement of agentic workflows for accuracy, responsiveness, and efficiency.
• Ensure delivery timelines, quality standards, and compliance benchmarks are met across all AI initiatives.
• Mentor and guide engineers, data scientists, and automation developers in building AI-powered solutions.
• Lead agile sprints, design reviews, and release planning sessions for multiple concurrent workstreams.
• Partner closely with business analysts, product owners, and stakeholders to ensure alignment between technical delivery and business value.
• Manage vendor or partner engagements for AI platform integration and model deployments.
• Evaluate emerging tools, LLM frameworks, and agent orchestration technologies to continuously enhance solution capabilities.
• Define and monitor performance metrics (e.g., automation rate, accuracy, response latency, ROI).
• Implement governance practices for AI model explainability, data privacy, and ethical compliance.
• Champion reusability, modularity, and best practices for sustainable AI engineering.

Senior Process Manager

• Take ultimate responsibility for the performance of all campaigns delivered by the offshore team, including pacing, delivery in full, and optimisation against agreed KPIs.
• Translate the strategy set by the client team into clear, actionable delivery plans for the activation team.
• Personally manage or directly support campaign setup, activation and optimisation in-platform where required, particularly for complex, high-priority or new-format campaigns.
• Proactively identify challenges in setup and delivery and feed them back to the client team.
• Identify performance issues proactively and lead troubleshooting and resolution.
• Report on campaign and team performance to leadership on a regular basis.
• Own and continuously improve the end-to-end process for campaign setup, activation and delivery.
• Establish a robust QA framework to catch errors before they affect delivery or client-facing reporting, with particular focus on the additional risk created by a fully remote working model.
• Develop clear, written standard operating procedures and best practice documentation that enable consistent delivery regardless of who on the team is executing.
• Implement structured handover, escalation and sign-off processes appropriate to a distributed team operating across time zones.
• Ensure all platform, billing and compliance processes are followed accurately and consistently.
• Recruit, manage, mentor and develop Activation Specialists and Analysts, setting clear objectives and providing regular feedback.
• Build a strong, accountable team culture suited to remote working, with clear expectations on communication, availability and ownership.
• Lead recruitment, onboarding and training for the offshore team as it scales.
• Conduct regular performance reviews and support individual development plans.
• Work closely with the client team to ensure full alignment between strategy and delivery.
• Provide a clear escalation point between the offshore team and leadership.
• Contribute operational and platform expertise to support new business proposals and product development.

Operations Director

• Create a great employee experience through hands-on IT support for employees in our Bengaluru office.
• Support onboarding and offboarding, including provisioning/deprovisioning accounts and setting up new hire equipment.
• Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues.
• Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high-quality A/V experiences.
• Manage user accounts, access, and security settings across Okta, Google Workspace, Slack, and other SaaS tools.
• Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement.
• Assist with basic security best practices and help enforce IT policies.
• Collaborate with the IT team on automation, documentation, and process improvements.
• Identify and track recurring problems and their root causes, working with system owners to solve them permanently.

IT Operations Analyst

• Lead and deliver projects in supply chain and operations for pharmaceutical and biotech clients
• Manage end-to-end delivery of multiple workstreams
• Serve as a trusted advisor to client team members
• Conduct supply chain analyses and propose improvements
• Support manufacturing and distribution strategy engagements
• Map out distribution networks and identify logistics optimization opportunities

Consultant, EMEA Strategy Supply & Operations Consulting

• Manage marketing campaign data file processing and execution for SYF clients, ensuring accurate targeting, suppression, and compliant outputs
• Collaborate with stakeholders on customer targeting strategy and segmentation, while ensuring data privacy, consent, governance, and records retention requirements are met
• Provide subject matter expertise in SYF data warehouses, segmentation reporting, suppression exclusions, and file outputs
• Work with cross-functional teams to support data collection and performance measurement, escalating risks/issues as needed and contributing to analysis on priority projects
• Build and execute omnichannel journeys in SFMC Journey Builder (entry sources, decision/engagement splits, waits, exits) aligned to strategy, eligibility rules, and compliance
• Execute email campaigns in Email Studio (setup, content assembly, test sends, QA, deployment) adhering to brand, legal, and compliance guidelines
• Manage audiences and data in SFMC using Data Extensions (create/maintain, relationships, exclusions) and segmentation using SQL Query Activities/filters/suppression rules
• Develop and operate repeatable automations in Automation Studio (imports/exports, SQL automations, extracts, standardized end-to-end campaign workflows)
• Support integrations and ingestion methods (SFTP, API triggers via REST/SOAP, event-based entry) and coordinate execution readiness with upstream/downstream partners
• Monitor and troubleshoot sends/journeys/automations and maintain SFMC governance (subscriber/contact concepts, publication lists, send classifications, consent, suppression, retention) with audit-ready documentation
• Work with cross-functional teams to facilitate the data collection and performance measurement process and escalates issues as necessary and make contributions to research and analyses on priority projects within established guidelines

AVP, Campaign Operations

• Prepare and manage technical quotations
• Collaborate with sales, product management, and internal teams to configure solutions based on customer requirements
• Interpret technical specifications and translate them into accurate commercial proposals
• Communicate effectively with clients to clarify needs and provide support
• Maintain quotation records and ensure compliance with pricing policies and commercial terms
• Assist in tender documentation and proposal submissions
• Provide pre-sales technical support and respond to client inquiries
• Stay updated on product developments, pricing changes, and market trends
• Responsible for reaching specific targets set for the role and/or for lead generation projects

Operations jobs in India

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Operations Engineer, BizTech

Software Engineer

Senior MDM Ops Analyst

Associate Process Manager

FinOps Engineer

Cloud Operations DBA

D365 Operations Lead

Senior Manager, Operations

Operations Executive

Associate Process Manager

Partnership Operations Analyst

Principal Specialist, Process Improvement, Transformation

Associate Lead – Operations Excellence

Team Leader – Corporate & Syndication Loans

Senior Process Manager

Operations Director

IT Operations Analyst

Consultant, EMEA Strategy Supply & Operations Consulting

AVP, Campaign Operations

Senior Associate – QTPS Operations