Operations

• Manage the growth and delivery of remote operations services from our Sofia ROC hub.
• Lead and manage the ROC Sofia function.
• Provide high-quality, efficient and scalable services to support global operational growth.
• Work with the global business to understand the company strategy, and position ROC Sofia to contribute to business success.
• Manage financial spend and staff utilisation to optimise business return on investment.
• Manage and develop our pool of ROC Sofia operational resources.
• Build Sofia's operational capability and capacity in line with business objectives.
• Support onboarding, training and quality control of our staffing pool and operational processes.
• Lead scheduling and resource allocation, ensuring maximum visibility on scheduling and availability for operational stakeholders.
• Build a flexible and agile operational model that can grow to meet business requirements.
• Work with HR to ensure Sofia is a high-performing and supportive working environment.
• Manage the ROC Sofia facility, ensuring that the facility and underlying infrastructure are fit for purpose.
• Act as the lead point of contact with facilities stakeholders.
• Plan and forecast Sofia capacity and facilities requirements.
• Contribute to a Remote Operations strategy to serve the global business.
• Collaborate with experts across the business to share and adopt tools, processes and best practices.

Operations Manager

• Review and validate user sign-up submissions manually
• Navigate internal systems and databases to verify user information, customer status, and licensing details
• Cross-check data across platforms (Salesforce and internal tools) to ensure consistency and accuracy
• Verify license codes, email domains, and customer eligibility
• Flag, reject, or escalate submissions that do not meet requirements
• Maintain accurate records of validation and approval decisions
• Send approval and rejection communications using predefined templates
• Respond to user inquiries regarding account status, access issues, and onboarding updates
• Provide clear and timely communication to ensure a positive customer experience during sign-up
• Collaborate with internal support and product teams to resolve escalations and technical issues
• Open to responding to internal email requests relating to Milestone's website.

Digital Operations, Web Support Associate

• 3rd level of technical support for the GTT client base – Network Services & Security fields
• Work on complex technical incidents and client projects
• Break/fix support for customer services, across GTT’s international network
• Own incidents, resolve them swiftly and drive through to final fix, while working with customers and other internal and external teams as appropriate
• Escalation to vendor support and other internal teams, to ensure prompt and satisfactory resolution of issues
• Provide concise and relevant action plans for teams, to resolve network and customer issues efficiently
• Communication and documentation of customer and service-specific support information
• Pro-active problem management, based on technical and trend analysis, to ensure service stability
• Taking preventative actions where possible
• Configuration of network & security elements and migration of services
• Ensure operational processes are followed and deliver best-in-class technical support, while maintaining a stable and resilient network

Senior Operations Engineer, Network Solutions

• Actively assist in the daily business activities of the Commercial Department within the company;
• Present the company's products to clients, dealers, and suppliers, and assist in attracting potential clients;
• Prepare leasing contracts and organize their signing;
• Prepare documents, provide information, and perform related tasks;
• Facilitate the internal flow of information to and from the Commercial Department;
• Execute assigned administrative and organizational tasks;
• Properly organize and archive business and corporate documentation;
• Handle phone calls and inquiries directed to the Commercial Department, processing them appropriately.

Operations jobs in Bulgaria

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Operations Manager

Digital Operations, Web Support Associate

Senior Operations Engineer, Network Solutions

Leasing Operations Specialist