Operations

• Actively assist in the daily business activities of the Commercial Department within the company;
• Present the company's products to clients, dealers, and suppliers, and assist in attracting potential clients;
• Prepare leasing contracts and organize their signing;
• Prepare documents, provide information, and perform related tasks;
• Facilitate the internal flow of information to and from the Commercial Department;
• Execute assigned administrative and organizational tasks;
• Properly organize and archive business and corporate documentation;
• Handle phone calls and inquiries directed to the Commercial Department, processing them appropriately.

Leasing Operations Specialist

• guarantee that current pharmaceutical standards, legal regulations and approved registrations are implemented
• Supervise the entrusted products through the entire life cycle with regard to pharmaceutical quality
• Act as an internal and external contact person for all issues concerning the pharmaceutical quality of third party manufactured products
• Coordination and controlling of all GMP relevant documents with regard to manufacturing process, quality control and quality assurance
• Support/perform the initiation, coordination and evaluation of new product introductions and product changes
• Maintain the regulatory compliance of suppliers with EMA authorities
• Review and Authorize Master Documents to assure regulatory compliance on the supplier’s level
• Support the negotiation, preparation and approval of new QTA’s
• Support preparation and execution of regular audits/technical visits to the entrusted vendors
• Support the initiation & Oversight on PQRs for medicinal products manufactured by 3rd parties
• Support the necessary investigation and closure of deviations

Quality Operations Manager – ExM

• Design and maintain the global Incident and Problem Management processes to ensure consistency, clarity, and operational excellence across all IT teams.
• Guide and support the IT teams with structured processes that strengthen response quality for critical and high-impact cases.
• Promote and drive adoption of ITSM processes across the IT organization through training, communication, and ongoing collaboration.
• Analyze and report key process metrics and trends to identify improvement opportunities and inform decision-making at senior leadership level.
• Partner with ITSM platform owners to enhance process automation, workflow design, and system configuration that supports process maturity.
• Champion continuous improvement by identifying gaps, conducting process reviews, and implementing enhancements that strengthen stability and reduce recurring incidents.

ITIL Process Manager – Incident and Problem Management

• Communicating directly with service providers regarding customers’ transactions/escalations
• Helping Ops managers with liquidity movements and proper liquidity management
• Creating internal and external reports based on transactions data
• Preparing daily reconciliation reports
• Communicating directly with customers on assigned responsibilities and tasks
• Serving as first point of escalation of technical issues following the agreed internal processes
• Communicating internally with other departments, following up on pending issues related to customer's requests
• Acting as the Voice of Customer, collecting and escalating clients’ feedback accordingly to the Ops managers
• Proactively identifying and sharing areas of improvement in the Operations processes and procedures.

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Leasing Operations Specialist

Quality Operations Manager – ExM

ITIL Process Manager – Incident and Problem Management

Payments, Customer Operations Associate