Operations Manager

Hawk-Eye Innovations Ltd

Operations Manager leading delivery of remote operations services from Sofia ROC hub at Hawk-Eye Innovations. Managing a team and collaborating with global operations for high-quality service delivery.

Posted 7/6/2026full-timeSofia • 🇧🇬 BulgariaMid-LevelSenior💰 €35,000 - €45,000 per yearWebsite

About the role

Key responsibilities & impact

Manage the growth and delivery of remote operations services from our Sofia ROC hub.
Lead and manage the ROC Sofia function.
Provide high-quality, efficient and scalable services to support global operational growth.
Work with the global business to understand the company strategy, and position ROC Sofia to contribute to business success.
Manage financial spend and staff utilisation to optimise business return on investment.
Manage and develop our pool of ROC Sofia operational resources.
Build Sofia's operational capability and capacity in line with business objectives.
Support onboarding, training and quality control of our staffing pool and operational processes.
Lead scheduling and resource allocation, ensuring maximum visibility on scheduling and availability for operational stakeholders.
Build a flexible and agile operational model that can grow to meet business requirements.
Work with HR to ensure Sofia is a high-performing and supportive working environment.
Manage the ROC Sofia facility, ensuring that the facility and underlying infrastructure are fit for purpose.
Act as the lead point of contact with facilities stakeholders.
Plan and forecast Sofia capacity and facilities requirements.
Contribute to a Remote Operations strategy to serve the global business.
Collaborate with experts across the business to share and adopt tools, processes and best practices.

Requirements

What you’ll need

Strong communicator, able to manage multiple stakeholders with confidence in English and Bulgarian
Highly organised, with a structured and efficient approach to planning
Adaptable and solutions-focused, able to thrive in a reactive environment
A strong understanding of Hawk-Eye services, standards and operational models
Strong analytical mindset, with an understanding of data-driven decision making, automation, and AI-enabled solutions.
Experience in continuous improvement and process management to drive quality and efficiency.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Hawk-Eye Innovations Ltd Website LinkedIn All Job Openings 201 - 500 employees Founded 2001 ⚽ Sports 📱 Media Sports
Technology
Media Hawk-Eye Innovations Ltd. is a company that revolutionizes sports with cutting-edge technology. It provides precision tracking, immersive broadcast experiences, and flawless officiating to enhance fan engagement across the globe. Hawk-Eye covers 25 major sports and has facilitated over 100,000 event days in more than 100 countries, partnering with top leagues and federations such as the Premier League, MLB, NFL, NBA, FIFA, and many others. The company specializes in technologies like video replay, optical tracking, and data insights, making sports fairer, safer, and more engaging. It is a leader in sports technology, offering solutions like VAR, Goal Line Technology, Electronic Line Calling, and more, across football, tennis, rugby, basketball, cricket, ice hockey, and other sports. Hawk-Eye is headquartered in Basingstoke, UK, and operates globally with offices in Atlanta and Melbourne. Operations Manager Job not on LinkedIn 🔥 1 hour ago 🏢 Sofia – Onsite 💵 €35k - €45k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage the growth and delivery of remote operations services from our Sofia ROC hub.
Lead and manage the ROC Sofia function.
Provide high-quality, efficient and scalable services to support global operational growth.
Work with the global business to understand the company strategy, and position ROC Sofia to contribute to business success.
Manage financial spend and staff utilisation to optimise business return on investment.
Manage and develop our pool of ROC Sofia operational resources.
Build Sofia's operational capability and capacity in line with business objectives.
Support onboarding, training and quality control of our staffing pool and operational processes.
Lead scheduling and resource allocation, ensuring maximum visibility on scheduling and availability for operational stakeholders.
Build a flexible and agile operational model that can grow to meet business requirements.
Work with HR to ensure Sofia is a high-performing and supportive working environment.
Manage the ROC Sofia facility, ensuring that the facility and underlying infrastructure are fit for purpose.
Act as the lead point of contact with facilities stakeholders.
Plan and forecast Sofia capacity and facilities requirements.
Contribute to a Remote Operations strategy to serve the global business.
Collaborate with experts across the business to share and adopt tools, processes and best practices. 🎯 Requirements
Strong communicator, able to manage multiple stakeholders with confidence in English and Bulgarian
Highly organised, with a structured and efficient approach to planning
Adaptable and solutions-focused, able to thrive in a reactive environment
A strong understanding of Hawk-Eye services, standards and operational models
Strong analytical mindset, with an understanding of data-driven decision making, automation, and AI-enabled solutions.
Experience in continuous improvement and process management to drive quality and efficiency. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Leasing Operations Specialist 🕒 4 days ago Minor Hotels Europe and Americas 10,000+ employees 👥 B2C Website LinkedIn All Job Openings Leasing Operations Specialist presenting and selling leasing products, managing contracts, and analyzing leasing activities. Requires strong organizational skills and a university degree in Economics. 🏢 Sofia – Onsite 💰 Post-IPO Equity on 2018-05 ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Operations Buyer, English 🕒 June 6 Cargill 10,000+ employees 🌾 Agriculture 🚗 Transport Website LinkedIn All Job Openings Operations Buyer managing procurement processes, logistics, and supplier coordination at Cargill. Ensuring timely delivery and support for customer operations in an international environment. 🏢 Sofia – Onsite ⏰ Full Time 🟢 Junior 🟡 Mid-level ⚙️ Operations Design Ops – Design System, Cloud Solutions 🕒 May 13 Ingenico 1001 - 5000 💳 Fintech 🤝 B2B 🛍️ eCommerce Website LinkedIn All Job Openings Design Ops Manager at Ingenico overseeing design system strategy for cloud solutions. Ensuring usability and quality in payment applications and device management platforms. 🏢 Sofia – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations View More Operations Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Operational Growth ManagementFinancial Spend ManagementResource AllocationCapacity PlanningProcess Management

Soft Skills

Strong CommunicationHighly OrganisedAdaptableSolutions-Focused