Onboarding Specialist

• Serve as an ambassador and example of Best Friends Animal Society’s Guiding Principles by upholding a culture of collaboration, innovation, accountability, trust, inclusivity, and respect
• Support the administration and maintenance of compensation resources, including pay ranges, compensation guidelines, job descriptions, job profiles, and related tools or materials
• Gather, organize, and summarize internal compensation data and external market information to support pay range reviews, benchmarking, job evaluations, and compensation planning
• Complete assigned compensation-related tasks in Workday, including routine updates to compensation data, role information, job profiles, and related records, following approved processes and escalating questions as needed
• Identify potential compensation data issues, inconsistencies, or items needing review and escalate them to the appropriate owner
• Generate routine compensation reports, summaries, trackers, and data files to support review by the Director, People Strategy & Analytics and other People & Culture stakeholders
• Support tracking of routine compensation-related compliance items, including minimum wage changes, pay transparency requirements, and other compensation-related updates
• Provide routine process and resource support to managers and People & Culture partners related to job descriptions, role changes, new positions, promotions, and compensation process questions
• Escalate complex, sensitive, or non-routine compensation questions to the Director, People Strategy & Analytics or another appropriate People & Culture leader
• Help prepare, update, and organize compensation-related resources, including process guides, templates, FAQs, job change resources, manager materials, and other approved communications
• Support defined People Strategy & Analytics execution needs, including first-year journey and onboarding coordination support, materials/checklist updates, cohort-related follow-through, and other assigned portfolio priorities
• Maintain appropriate confidentiality and discretion when handling sensitive employee, compensation, organizational, and system information
• Perform other duties as assigned

Compensation & Onboarding Specialist

• Join our Retail Onboarding Team and play a key role in winning new retail customers, guiding them through the onboarding journey, and elevating their customer experience.
• Approximately 95% of your time will be spent with customers delivering exceptional customer service experiences through personalized interactions with customers via phone, live online chat, and email.
• Work independently for approximately 80% of the day, while collaborating remotely with team members and attending meetings as needed.
• Become an expert in understanding our customers' needs, identifying opportunities to fill product gaps, and generating innovative ideas to expand our market share and enhance the customer experience.
• Drive growth in our retail channel by owning the customer onboarding experience, providing onboarding, free setup assistance, and support from retail sign-up to account completion.
• Respond to inquiries, address complaints, and resolve issues, focusing on customer satisfaction and protecting our company's brand.
• Conduct outreach to customers to ensure the completion of the onboarding and setup process.
• Collaborate with your team to develop resources that promote customer engagement and enhance the overall customer experience.
• Handle sensitive customer information securely and follow the company’s data protection protocols.
• Maintain strong attention to detail and ensure accurate and timely documentation of customer interactions.

Retail Onboarding Coordinator

• Providing tailored services for paid implementation clients including but not limited to consulting, building and graphic design
• Providing clients with creative direction and solutions to problems via tickets and phone calls and screen sharing
• Working closely with the client to curate their onboarding journey and see that apps pass internal review in six weeks or less from signup
• Reviewing client apps for quality assurance
• Working with your team on new projects and ideas to better the client experience
• Troubleshooting complex issues

Customer Onboarding Specialist

• Own onboarding from sales handoff through launch and first 30 days post-go-live
• Serve as the primary point of contact, aligning expectations, timelines, and technical requirements
• Ensure accurate, predictable go-lives and a smooth transition to Support/CSM teams
• Configure Tapcheck’s platform and manage data accuracy across Salesforce and internal tools
• Troubleshoot integration, payroll/timekeeping, and data-flow issues with urgency
• Work with third-party vendors when resolving complex or enterprise-level setups
• Validate deductions, sync behavior, and critical data flows after launch
• Identify and resolve issues quickly to stabilize clients within their first 30 days
• Partner with Sales, Product, Engineering, Support, and CSMs to remove blockers and improve reliability
• Maintain and refine documentation, SOPs, and onboarding tooling
• Contribute to scalable, automated onboarding workflows through our platform, OnRamp

Onboarding Manager

• Own the first 60 days of the customer experience
• Act as project manager and point of contact for all setup, education, and configuration activities
• Partner with Customer Success Managers and cross-functional teams
• Communicate clear timelines and proactively manage change with customers
• Leverage HubSpot CRM to manage customer data and track progress
• Advocate for customer needs across departments
• Contribute to retention efforts by helping customers realize early value

• Manage end-to-end client implementation: Oversee the full implementation process for new and existing clients, following established standards, project plans, and documentation to ensure a high level of success.
• Support business process improvement: Provide guidance and best practice recommendations to clients during implementation to drive strong adoption and long-term success with our software.
• Serve as the primary client contact: Act as the main point of contact for clients throughout implementation and for designated clients post-implementation.
• Compile compliance reports: Regularly prepare and submit compliance reports to ensure adherence to internal policies and industry regulations.
• Act as a trainer and coach: Serve as a knowledgeable resource for clients, providing ongoing training, support, and coaching to help them maximize the value of 700Credit products.
• Resolve client issues: Analyze and resolve client concerns directly or assist in working through complex issues to ensure effective outcomes.
• Assist in product launches: Support Affiliate and 700Credit product launches, including post-launch follow-up with clients and affiliates to evaluate and improve the customer experience.
• Contribute to team success: Actively support all members of the Implementation team in a productive and constructive manner.
• Track and document client communications: Accurately record all client interactions and communications to maintain clear and up-to-date records.
• Communicate new product features: Keep clients informed of new product features and updates, ensuring they understand new capabilities and how to take advantage of them.
• Provide exceptional customer service: Ensure a consistently high level of service is delivered to clients, maintaining satisfaction and long-term loyalty.
• Generate cross-sell opportunities: Work closely with the sales team to identify and produce cross-sell opportunities that introduce additional products and services to existing clients.

Client Success Onboarding Specialist

• Consult homeowners on vacation rental best practices for providing 5-star guest experiences and the impact guest reviews have on revenue generation
• Build a strong and strategic relationship with the owner and Evolve
• Respond to homeowners’ inquiries, requests, and needs via phone, email, and text promptly in high-quality touchpoints and hold yourself accountable for the quality and timeliness of your deliverables to ensure strong client relations and partner success
• Onboard and manage a continually moving pipeline of new owner partners from the point of signing up through activation
• Utilize internal dashboards and resources to analyze market-specific data to set realistic expectations for performance and distill information for the owner
• Responsible for making independent and critical business decisions in Evolve's best interest. These decisions may be related to profitability, ROI, or partnership readiness with the property and owner.
• Collect relevant property details and utilize Evolve tools and resources to ensure brand standards and expectations are met
• Research, diagnose, and recommend solutions to scenarios or problems that are varied but similar by utilizing resources and adapting solutions for specific situations
• Maintain adherence to team and company standard operating procedure (SOP) while meeting performance and behavior expectations
• Hold yourself accountable for measuring and meeting predefined performance objectives

Onboarding Specialist jobs in Washington

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Compensation & Onboarding Specialist

Retail Onboarding Coordinator

Customer Onboarding Specialist

Onboarding Manager

Onboarding Manager

Client Success Onboarding Specialist

Customer Onboarding Consultant