Network Operations

• Monitor information on all network sites, analyze various network monitoring tools, and identify deterioration of components in the system.
• Act as first tier in alert response and incident/problem resolution for the Cable One network to identify customer and infrastructure impacting issues.
• Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner.
• Ensure proper escalation to technology operations teams and local system technicians.
• Coordinate communication and sends status email messages to all stakeholders and Cable One departments to inform of customer impacting issues.
• Maintain a detailed cause and resolutions log of customer and associate-related incidents.
• Ensure that the handover to next shift is up-to-date and communicated at the end of the shift.
• Confirm network events and issues are identified and properly escalated to the responsible management levels.

NOC Technician I

• Provide technical support for large private communications network.
• Handle first line of support for customer and field calls into an operations center.
• Log calls and perform preliminary investigations into reported network issues.
• Create trouble tickets and initiate workflow for problem resolution.
• Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
• Employ various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF.
• Interprets equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration.
• Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
• This position is part of an onsite 24x7x365 NOCC environment where working rotating shifts is an essential function.

Associate, Network Control

• Provide technical support for large private communications network.
• Handle first line of support for customer and field calls into an operations center.
• Log calls and perform preliminary investigations into reported network issues.
• Create trouble tickets and initiate workflow for problem resolution.
• Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
• Employ various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF.
• Interpret equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration.
• Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
• This position is part of an onsite 24x7x365 NOCC environment where working rotating shifts is an essential function of the position as required by business needs.
• Workday schedule flexibility is required.

Associate Network Control Specialist

• Provide technical support for a large nationwide network.
• Monitor the alarm conditions on the network.
• Perform root cause analysis to determine action plans.
• Assist carriers to resolve WAN problems.
• Collaborate with onsite field technicians.

Senior Associate, Network Control

• Lead Network Operations (Shared Services), a centralized function that builds and owns the frameworks, tools, operating cadence, and standards used by all network segments to execute contracting, credentialing, training, and provider support.
• Design and implement a single intake-to-execution workflow to make demand visible, prioritized, and governed.
• Establish and manage operating cadence, throughput tracking, and dashboards (cycle time, capacity, delivery).
• Reduce duplication and manual handoffs across segments while improving speed to market.
• Partner with segment leaders to ensure shared services delivery aligns to segment priorities.
• Own the Network Financial Value Framework and performance dashboard (unit cost, utilization, leakage, VBC outcomes), partnering closely with Finance, Analytics, and Actuarial to integrate network economics into enterprise financial planning and board reporting.
• Build a scalable operating model that supports growth without proportional headcount increases.
• Act as a thought partner and extension of the EVP, helping prioritize initiatives and manage executive bandwidth.
• Serve as the first escalation point for cross-segment issues, resource constraints, and operational blockers.
• Provide line-of-sight across all network segments and shared services to anticipate risks and opportunities.
• Ensure alignment between enterprise priorities and network execution.
• Support preparation of key materials and updates for ELT/Board discussions related to network strategy and performance.
• Enable effective matrixed ways of working across segment leaders and shared services.
• Drive clarity around roles, decision rights, and accountability.
• Lead change with a steady, pragmatic approach that builds trust and adoption.
• Partner closely with Finance, Analytics, and other enterprise functions to improve economic visibility and performance reporting.

VP Network Operations – Chief of Staff

• - Conduct proactive monitoring, remote diagnostics, and maintenance activities for network devices within areas of responsibility.
• - Notify and escalate issues internally and externally as required in support of network outages and restoration events.
• - Create tickets per guidelines and execute pre-defined scripts in case of alarms and incidents reported by network element management and other fault detection systems.
• - Provide second tier, high-level technical support to field operations personnel through a working knowledge and broad background in core technologies – HFC(CMTS), FTTX(GPON) IP Core.
• - Isolate and resolve subscriber voice, video, and data issues by correlating information from network equipment and monitoring systems.
• - Provide updates to customers, internal groups, and vendors as required in a timely manner.
• - Manage internal phone queues to assist with live troubleshooting in accordance with defined service level agreements.
• - Validate restoration and repair actions made to correct issues and clear alarms once approved.
• - Validate operational success of development and maintenance.
• - Close trouble tickets and provide feedback/updates to knowledge base (e.g., Methods of Procedure)
• - Provide feedback and recommendations for Operations Support Systems (OSS) tools improvements, process flows, event management and correlation.
• - Open cases with third party vendors and drive for resolutions within required SLA’s where applicable.
• - Comply with established Change Management and Incident Management processes.

• Design and implement enterprise-grade network solutions
• Focus on performance, security, and scalability
• Troubleshoot and solve complex problems in multi-vendor environments
• Collaborate with teams to ensure seamless operations
• Engage in ongoing professional development to remain current in the field

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