Navigator

• This position serves as a dedicated specialist responsible for managing complex customer needs end-to-end across order fulfillment, patient onboarding, and service resolution for new Renal customers.
• This role serves as the primary point of contact for customers and internal partners, exercising independent judgement to assess situations, navigate workflows, and drive resolution without unnecessary transfers whenever possible.
• The Specialist balances service quality, speed, compliance, and cost while proactively coordinating across internal teams to deliver reliable, patient-centered outcomes.
• Own complex customer inquiries from intake through resolution, ensuring clear next steps and closure on every interaction.
• Assess customer needs and determine appropriate actions across systems, workflows, and internal partners without unnecessary escalation.
• Manage patient onboarding and ongoing service support, ensuring accuracy, compliance, and continuity of care.
• Process and manage orders using established procedures while identifying exceptions that require judgment or cross-functional coordination.
• Review and coordinate open Salesforce cases and work orders.
• Resolve complex questions, complaints, and service issues by analyzing root causes and recommending or implementing solutions.
• Educate customers on available resources and delivery processes.
• Communicate proactively with customers across phone and non-phone channels, setting clear expectations and timelines.
• Identify, document, and escalate service failures or process gaps; contribute insights to improve workflows and customer experience.
• Partner closely with internal teams (Tech Support, PD Telecare, Distribution, Credit & Collections, Sales, Transportation) to drive timely resolution.
• Assist Frontline call queue based on business needs.
• Support onboarding and development of new team members through peer coaching and knowledge sharing.
• Meet or exceed department KPIs related to quality, efficiency, and customer satisfaction.

Specialist managing complex customer needs for new Renal customers at Vantive.

Home Navigator Specialist

Specialist managing complex customer needs for new Renal customers at Vantive. Focus on order fulfillment, patient onboarding, and service resolution.

• Provide education and support to patients, caregivers, families, healthcare professionals, communities, etc.
• Serve as primary contact and advocate for patients.
• Practice evidence-based processes including use of clinical guidelines and specialty resources.
• Facilitate and coordinate timely care coordination throughout the cancer continuum in collaboration with the multidisciplinary team.
• Contribute to the knowledge base of the healthcare community through involvement in professional organizations, presentations, publications and research.

Oncology Nurse Navigator providing resources and support within cancer care.

RN Navigator – CMH Oncology Navigation

Oncology Nurse Navigator delivering education and patient support throughout cancer care continuum. Collaborating with multidisciplinary teams to ensure timely delivery of quality cancer services.

• Provides services including coordination of primary care (prenatal, post-partum, and/or pediatric care) and social services
• Outreach and face-to-face follow-ups
• Completes risk assessments, referrals, and home visitation as needed
• Track clients’ appointments failures
• Collaborates with fellow Birthing Families Navigators to provide constant floor coverage
• Familiarizes with care plans of clients and facilitates referrals and follow-up process
• Completes monthly reports as assigned

Birthing Families Navigator assisting clients in healthcare and social services

Birthing Families Navigator

Birthing Families Navigator assisting clients with healthcare and social services coordination in a Chicago health center. Engaging with medical providers for comprehensive care and support.

• Screen Clients for needs around social drivers of health and connect to internal and external resources
• Take on short-term agency initiatives related to population health outreach, as they arise
• Link to and/or enroll patients in services, benefits, and programs for which they are eligible (pharmaceutical programs, LINK, financial applications for hospital referrals, etc.)
• Assist patients in digital navigation, including MyChart enrollment, setting up telehealth capabilities, and other digital assistance related to health
• Conduct health outreach activities, through a variety of methods including campaign texting, appointment recalls, 1on1 patient phone calls, bulk referral ordering, and MyChart, as well as others
• Support patients with scheduling specialty referrals with outside hospital partners
• Provide linkage to services such as emergency financial assistance, transportation, food assistance, etc.

Population Health Navigator improving healthcare quality through patient outreach

Population Health Navigator

Population Health Navigator improving healthcare quality through targeted outreach methods. Assisting patients with social needs and specialty care referrals.

Navigator jobs in Illinois

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Home Navigator Specialist

RN Navigator – CMH Oncology Navigation

Birthing Families Navigator

Population Health Navigator